Service Desk Operator

il y a 3 semaines


Luxembourg CTG IT Solutions Temps plein

CTG is an international IT solutions and services company, back over 50 years of experience.

CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.
We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other.

Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication.

Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its users

Your tasks

You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
You provide a dedicated support to VIP users (Deputies for instance)
You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
You improve the knowledge database, to help your colleagues and the team

**Profile**:
You are able to speak and write fluently at least English and French, to communicate easily with all the client's users
You are experienced and have already worked in a similar position for 1 year
You are familiar with ticketing tools and ITIL guidelines
You are a team player who likes to work in an international environment

**Offer**:
An attractive salary package with or without a company car
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks)

**Regular events with the CTG team**: learning lunchs, team buildings, fun events, Xmas, Marathons

Please note that a criminal record will be asked for this position.


  • Service Desk Operator

    il y a 2 semaines


    Luxembourg, Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience.CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.We provide to the European Institutions all kind of IT services,...

  • Service Desk Operator

    il y a 1 semaine


    Luxembourg Sogeti, part of Capgemini Temps plein

    SOGETI is looking for a **Service Desk Operator** to join our company. You will be part of a team which interact with other team-members from SOGETI, in a **multicultural** **environment**. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues. **Your challenge**: - Recording incidents and...

  • Service Desk Operator

    il y a 1 semaine


    Luxembourg Sogeti Temps plein

    SOGETI is looking for a **Service Desk Operator** to join our company. You will be part of a team which interact with other team-members from SOGETI, in a **multicultural** **environment**. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues. **Your challenge**: - Recording incidents and...

  • Service Desk Operator

    il y a 2 semaines


    Luxembourg, Luxembourg Sogeti Temps plein

    SOGETI is looking for a Service Desk Operator to join our company.You will be part of a team which interact with other team-members from SOGETI, in a multicultural environment. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.Your challenge: Recording incidents and requests in the...

  • IT Operator

    il y a 2 semaines


    Luxembourg, Luxembourg Arhs Developments Temps plein

    Job Description Want to skyrocket your career with a rock-solid company? With over 2500 employees, we're still growing, and searching for new colleagues who appreciate working on challenging projects with new technologies, methodologies, in a professional & enthusiastic environment Interested? Arηs Cube, which is part of Arηs Group, is looking for an IT...

  • Arhs Developments

    il y a 4 semaines


    Luxembourg Arhs Developments Temps plein

    Job Description Want to skyrocket your career with a rock-solid company? With over 2500 employees, we're still growing, and searching for new colleagues who appreciate working on challenging projects with new technologies, methodologies, in a professional & enthusiastic environment! Interested? Arηs Cube, which is part of Arηs Group, is looking for an IT...

  • Technicien Service Desk

    il y a 4 semaines


    Luxembourg Europ IT Services Temps plein

    Europ-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe. Technicien Service Desk Mission Premier point de contact pour les clients qui recherchent une assistance technique soit par téléphone, courrier électronique ou ticketing. Effectuer le dépannage à...

  • Service Desk Consultant

    il y a 4 semaines


    Luxembourg CONVOTIS GmbH Temps plein

    **Who we are**: The Service Desk Consultant is providing front-line primary support to customers and internal users of Convotis infrastructures / managed services and undertaking established and routine activities associated with Service Desk operations as directed and assigned by its line manager. **Service Desk Consultant (m/w/d) in Luxemburg**: **Key...

  • Technicien Service Desk

    il y a 2 semaines


    Luxembourg, Luxembourg Europ IT Services Temps plein

    Europ-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe.Technicien Service DeskMissionPremier point de contact pour les clients qui recherchent une assistance technique soit par téléphone, courrier électronique ou ticketing.Effectuer le dépannage à distance...

  • Service Desk

    il y a 2 semaines


    Luxembourg LHH Temps plein

    I am looking for a IT Service Desk for my client for an assignment of 6 months. The start-up is to be expected urgently. LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement. At...

  • Service Desk

    il y a 2 semaines


    Luxembourg, Luxembourg LHH Temps plein

    I am looking for a IT Service Desk for my client for an assignment of 6 months.The start-up is to be expected urgently.LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement.At LHH...


  • Luxembourg infeurope S.A. Temps plein

    **Job Type(s)**:contract**Location(s)**:Luxembourg**Company Name**:infeurope S.A.infeurope is looking for an **Administrative & Procurement Assistant **with at least **3 years of experience.** **Start date: 01/07/2024 (“Start Date”) and last until 31/12/2024 (“End Date”).** The total maximum workload is estimated at **130 man-days.** **DESCRIPTION...

  • Psdc Operator

    il y a 4 semaines


    Luxembourg KPMG Temps plein

    **Find your purpose at KPMG Luxembourg** - To support our growth, KPMG Luxembourg is looking for forward-thinking and passionate people to make a difference to our clients, people and communities. As a leading consulting firm, we know that our strength and capability come from our people, their experiences, culture and background. - We are looking for our...

  • Service Desk Agent

    il y a 1 semaine


    Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...

  • Service Desk Agent L1 Fr/uk

    il y a 3 semaines


    Luxembourg Blackridge Group Temps plein

    **SERVICE DESK AGENT L1 FR/UK** **Your Mission**: **Your responsibilities**: As a **Service Desk** **team member you will be: - Maintaining an Asset Database and track changes; - 1st and 2nd line support - troubleshooting of IT related problems from software to hardware, such as Mobile device, Desktop and Printers, Infrastructure Management (Server,...

  • Psdc Operator

    il y a 2 semaines


    Luxembourg, Luxembourg KPMG Temps plein

    Find your purpose at KPMG Luxembourg To support our growth, KPMG Luxembourg is looking for forwardthinking and passionate people to make a difference to our clients, people and communities. As a leading consulting firm, we know that our strength and capability come from our people, their experiences, culture and background. We are looking for our next...

  • Service Desk Agent L1 Fr/uk

    il y a 3 semaines


    Luxembourg BlackRidge Group Temps plein

    **Job Information**: Work Experience - 5+ years Salary - . Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1116 **SERVICE DESK AGENT L1 FR/UK** **Your Mission**: **Your responsibilities**: - As a **Service Desk** **team member you will be: - Maintaining an Asset Database and track changes; -...

  • Service Desk Agent

    il y a 2 semaines


    Luxembourg, Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience.CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.We provide to the European Institutions all kind of IT services,...


  • Luxembourg LHH Temps plein

    Un de nos très bons clients recherche **un(e) Support & Service Desk Agent L1-L2** pour intégrer leur équipe "Support / service Desk". Cette opportunité est à pourvoir **dès que possible**, avec une **possibilité d'embauche en CDI** à terme. LHH, au travers d’une marque unique, offre des solutions complètes de Gestion des Talents. Nous sommes...

  • Service Desk Agent

    il y a 4 semaines


    Luxembourg AXIANS EI Temps plein

    The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations. Axians is the VINCI...