Helpdesk Operator

Company Description

Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services.

We are composed of 16 entities across 8 countries worldwide that are unified by the Arηs Group, with more than 2500 consultants. This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

**Job Description**:
We are currently looking for a **Helpdesk operator **to join our growing team in one of the biggest European organizations.

**Tasks**:

- Act as a first point of contact for all technical support issues;
- Ensure the installation, conduct computer diagnostics to determine nature of problems, provide technical assistance and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications;
- Logistical support and management of office supplies (ordering, distributing, stock-keeping);
- Help with the management of inventoried goods (furniture maintenance, removals);
- Help with the management of office space;
- Onboarding of users upon arrival

**Qualifications**:
**Mandatory requirements**:

- Bachelor's degree plus minimum of 4 years' of relevant professional experience in an IT role
- Presents excellent command of English, at least at B2 level
- Professional experience in an IT, Facilities or Security support team;
- Experience in providing support to users;
- Ability to support Security and Facilities services by performing the tasks described above;
- Ability to identify user's needs;
- Ability to monitor resources;
- Ability to work in a proactive and autonomous way;
- Capacity to act upon problems;
- Client orientation.