Service Desk Officer
il y a 2 jours
**Your Mission**:
The Service Desk Officer will play a crucial role in supporting our global workforce by providing high-quality Level 1 and Level 2 IT support. The Service Desk Officer will be responsible for ensuring seamless IT operations, managing Service Desk tools and providing first-class support to end-users in Cebi's subsidiaries.
**Your Responsabilities**:
- **Incident Management**: record and manage all incidents and service requests in Remedy ITSM, ensuring timely and accurate documentation.
- **Escalation**: escalate complex issues to the appropriate technical teams (third-line support) when necessary.
- **Active Directory Management**: provide Microsoft Windows Active Directory basic administration and support. Support user onboarding and offboarding processes, including account creation, permissions.
- **Provide Microsoft file and print servers’ basic administration and support.**:
- **Monitoring**: monitor system performance, network connectivity, and security alerts, taking immediate action when required.
- **Install Move Add & Change (IMAC)**: provide basic hardware support and achieve the installation and management of endpoint devices with our deployment tool. Manage the endpoint deployment tool.
- **Documentation**: maintain detailed records of IT issues and resolutions to ensure knowledge sharing within the team. Create and maintain documentation and reporting.
**Your Profile**:
- **Education**: Bachelor’s degree in Computer Science or equivalent.
- **Experience**: Minimum of 3 years of professional experience as an IT Service Desk Officer.
- **Certifications**: ITIL certification or an equivalent IT certification; Microsoft Certified: Azure Fundamentals is an asset; MS-900: Microsoft 365 Fundamentals is an asset.
- **Technical Skills**: Familiarity with Microsoft Servers, Active Directory, Microsoft Exchange, and ITSM systems. Knowledge of Microsoft 365 environment, networking, TCP/IP, and security is beneficial. Understanding of endpoint deployment tools is an asset.
- **Professional Skills**:
- Strong business-oriented mindset with a focus on value-added services.
- Excellent communication and interpersonal skills, with the ability to work under pressure and solve problems effectively.
- Adaptable, solution-oriented, and eager to embrace new technologies.
- Enthusiastic team player in a cross-disciplinary environment with strong written and verbal communication skills.
- **Languages**: Fluent in French and English (spoken and written). Basic level in Spanish or Italian is an asset.
**Why You Join Us ?**
- **International Environment**: Work with a diverse team in a dynamic and fast-paced environment.
- **Shared Goals and Success**: The team's spirit is reinforced when everyone understands that success is a shared responsibility. Recognizing achievements, both big and small, motivates the team to continue performing at a high level.
- **Work-Life Balance**: Flexible working hours and the possibility of remote work when applicable.
Sz1
-
Service Desk Officer Trainee
il y a 3 semaines
Luxembourg Cebi Group Temps pleinCebi International S.A., the mother company of the group based on the same premises as Cebi Luxembourg S.A., is currently looking for a **Service Desk Officer Trainee**for its IT department. **Your Mission**: The Service Desk Trainee provides first-line technical support to end-users, ensuring timely resolution of IT-related issues. This role involves...
-
Service Desk Technician
il y a 5 jours
Luxembourg Lombard Odier & Cie Temps pleinA career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices...
-
Technicien Service Desk
il y a 1 semaine
Luxembourg Europ IT Services Temps pleinEurop-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe. Technicien Service Desk Mission Premier point de contact pour les clients qui recherchent une assistance technique soit par téléphone, courrier électronique ou ticketing. Effectuer le dépannage à...
-
Service Desk Agent L1 Fr/uk
il y a 3 jours
Luxembourg Blackridge Group Temps plein**SERVICE DESK AGENT L1 FR/UK** **Your Mission**: **Your responsibilities**: As a **Service Desk** **team member you will be: - Maintaining an Asset Database and track changes; - 1st and 2nd line support - troubleshooting of IT related problems from software to hardware, such as Mobile device, Desktop and Printers, Infrastructure Management (Server,...
-
Service Desk Operator
il y a 7 jours
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
Service Desk Operator
il y a 3 heures
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
Service Desk Agent L1 Fr/uk
il y a 2 jours
Luxembourg BlackRidge Group Temps plein**Job Information**: Work Experience - 5+ years Salary - . Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1116 **SERVICE DESK AGENT L1 FR/UK** **Your Mission**: **Your responsibilities**: - As a **Service Desk** **team member you will be: - Maintaining an Asset Database and track changes; -...
-
HR Officer Front Desk
il y a 3 semaines
Luxembourg Université du Luxembourg Temps pleinThe University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character. Created in 2003, it strives today to meet tomorrow's major societal challenges, by nurturing an interdisciplinary approach and international outlook, investing in scientific quality and innovation, as well as offering...
-
Front Desk HR Officer
il y a 3 heures
Luxembourg Université du Luxembourg Temps pleinThe University of Luxembourg is an international research university with a distinctly multilingual and interdisciplinary character. Created in 2003, it strives today to meet tomorrow's major societal challenges, by nurturing an interdisciplinary approach and international outlook, investing in scientific quality and innovation, as well as offering...
-
Service Desk Agent
il y a 7 jours
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
Service Desk Agent
il y a 7 jours
Luxembourg AXIANS EI Temps pleinThe world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations. Axians is the VINCI...
-
Deep - Team Leader - Service Desk
il y a 5 jours
Luxembourg POST Group Temps plein**DEEP - Team Leader - Service Desk**: **Date**:20 janv. 2025 **Lieu**: Luxembourg, Luxembourg **Entreprise**:POST Luxembourg Afin de renforcer les équipes de DEEP au sein de notre équipe Customer Support and Operations nous recherchons actuellement un(e) **Team Leader - Service Desk (M/F/n)** à temps plein. **Vos missions**: - Coordonner, motiver et...
-
Deep - Team Leader - Service Desk
il y a 5 jours
Luxembourg EBRC Temps pleinAfin de renforcer les équipes de DEEP au sein de notre équipe Customer Support and Operations nous recherchons actuellement un(e) **Team Leader - Service Desk (M/F/n)** à temps plein. **Vos missions**: - Coordonner, motiver et accompagner l’équipe pour atteindre les objectifs fixés. - Développer les compétences des collaborateurs en organisant des...
-
Officer - Dealing Desk (M/F/d)
il y a 4 jours
Luxembourg Dexter International Temps pleinOn behalf of our client, a successful Asset Manager in Luxembourg, we are hiring an “Officer - Dealing Desk (M/F/d)”. **Your responsibilities**: - Monitoring and processing of different error reports as well as final executions of trades placed with relevant counterparties - Verifying dealing instructions in line with compliance policies (AML/KYC) -...
-
Support & Service Desk Agent L1-l2
il y a 1 jour
Luxembourg LHH Temps pleinUn de nos très bons clients recherche **un(e) Support & Service Desk Agent L1-L2** pour intégrer leur équipe "Support / service Desk". Cette opportunité est à pourvoir **dès que possible**, avec une **possibilité d'embauche en CDI** à terme. LHH, au travers d’une marque unique, offre des solutions complètes de Gestion des Talents. Nous sommes...
-
Team Leader Service Desk
il y a 2 jours
Luxembourg Rcube Professional Services S.A Temps pleinNous recherchons un(e) **Team Leader Service Desk** expérimenté(e) pour superviser et piloter une équipe de consultants dédiée au support IT. Votre rôle consistera à garantir l'efficacité et la performance du Service Desk, tout en veillant à ce que les objectifs de qualité et de délais soient atteints. En tant que point de contact principal pour...
-
Client Service Expert
il y a 1 semaine
Luxembourg VP Bank (Luxembourg) SA & VP Fund Solutions (Luxembourg) SA Temps plein**Client Service Expert - Main Back-up Welcome Desk**: Do you always go the extra mile? Are you a natural communicator, focused on clients and driven by results? Then let's work together to exceed the expectations of our clients and to continue to write the success story of VP Bank. We will give you the room you need to pursue your passion for innovation and...
-
Service Desk Team Leader
il y a 1 jour
Luxembourg Heintz van Landewyck Temps plein**Landewyck**, a heritage tobacco manufacturer with over 175 years of history, is evolving. With the changing times, we have embarked on an innovative journey to develop Next Generation Products that meet the diverse needs of consumers worldwide. We are looking for a **Service Desk Team Leader** to coordinate three activities: - **Y**_**our...
-
Technicien Service Desk
il y a 4 jours
Luxembourg Consort Group Temps pleinActeur de référence des systèmes d’information augmentés par l’intégration stratégique de la data, Consort Group accompagne depuis plus de 30 ans les entreprises pour leur permettre de valoriser leurs patrimoines données et informatiques à leur plein potentiel. Le groupe met ses savoir-faire au service des acteurs majeurs français, belges,...
-
Help Desk Agent
il y a 4 jours
Luxembourg Business Training Luxembourg SA Temps plein30 years of experience in high-end training **Business Training’s experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training...
