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Client Service Expert
Il y a 5 mois
**Client Service Expert - Main Back-up Welcome Desk**:
Do you always go the extra mile? Are you a natural communicator, focused on clients and driven by results? Then let's work together to exceed the expectations of our clients and to continue to write the success story of VP Bank. We will give you the room you need to pursue your passion for innovation and to bring your ideas to life.
**Your Challenge**
- Main back-up of Client Welcome Desk and Switchboard
- Supporting the Relationship Manager with administrative tasks and projects
- Preparation and follow-up of client visits and meetings
- Settlement of payment orders and monitoring due dates
- Preparation and follow up of account openings
- Processing of customer orders (exchange transactions, security tradings, credits etc.)
- Processing of customer correspondence, telephone contact with clients
- Creating statistics and reports (Word / Excel)
- Trouble Shooting, execution of diverse formalities
**Your Profile**
- Completed bank apprenticeship and at least two years of work experience as Private Banking Assistant or studies in the financial field
- MiFID II Certification is mandatory
- Profound knowledge of MS Office package (Word, Excel, PowerPoint)
- Pleasure and experience in independent and self-responsible execution of tasks as well as the ability to maintain an overview even in stressful periods
- Client-oriented, professional and friendly way of service and a high sense of responsibility
- Trustworthiness, flexibility and capacity of team work
- Fluent written and spoken language skills in German, English and French. Any other language knowledge is regarded as an advantage.
