Helpdesk Officer
il y a 2 semaines
LuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for an Helpdesk officer.
**| Your challenges?**:
- Provide clear and concise instructions and guidance to end users;
- Participation in the training program for new team members (assistance with IT tools);
- Support for meeting room technology;
- Management of the telephone exchange and video conferencing system;
- Ensuring proper updates of IT assets in the database;
- Adherence to standard operating procedures for IT support and escalation;
- Documentation of technical issues and resolutions in the knowledge base for future reference;
- Implementation of "user path" (UX) techniques;
- Promotion of security awareness among users;
- Participation in IT projects and initiatives as required;
- Any other duties assigned to meet the ongoing requirements of the organization.
**| What do we expect from you?**:
- Bachelor’s or Master’s degree in computer science
- **ITIL Certification is mandatory**:
- Excellent communication skills in French and English
- Very good knowledge of Microsoft Office, Windows 10, and strong computer skills (ADManager Plus, ServiceDesk Plus, Exchange 365, MS Teams, Cisco CUCM, MS Intune, etc.), as well as proficiency with iPhone and iPad configurations;
- Strong customer service orientation and ability to work well under pressure;
- Familiarity with ticketing systems and ability to escalate security issues to the Security Manager;
- Proficient in both spoken and written English and French;
- Sense of service and pedagogy with a good team spirit;
- Organized and capable of managing priorities
**| What can you expect from TMC?**:
TMC is an international high-tech consultancy company that brings expertise to their clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world.
At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career.
As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.
**| Why choose for Employeneurship?**:
We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals. It is built around 5 main pillars:
- You will have a permanent employment contract, offering you stability and security
- You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing
- We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills
- The competence cells structure, provides you with a strong meaningful and relevant network
- The entrepreneurial lab: a playground for new ideas and a potential launching for start-ups
- TMC is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._
**Feel Free to Contact**:
**Alec Van Der Snickt**:
Business Manager, Luxembourg
Tel: +352 (0)661 697 890
-
Helpdesk Officer
il y a 3 semaines
Luxembourg Arendt & Medernach Temps pleinArendt Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”). Arendt Services offers a wide range of services, such as domiciliation,...
-
Agent Helpdesk
il y a 3 semaines
Luxembourg GovJobs Temps plein**Statut** : Employé de l'État **Qui recrute ?**: Administration des contributions directes **Missions**: - La personne retenue sera affectée dans le domaine infrastructure de la division informatique de l’Administration des contributions directes (ACD). Elle sera amenée à œuvrer en tant qu’agent de l’helpdesk de premier niveau. - Les tâches...
-
Technicien Helpdesk
il y a 3 semaines
Luxembourg APEMH Temps pleinDescription L’APEMH, association au service des personnes en situation de handicap intellectuel et de leur famille, recherche un Technicien Helpdesk (w/m), pour son Service IT à Bettange-sur-Mess, à mi -temps en CDI - pour entrée immédiate ou à convenir. En cas d'embauche, une copie du casier judiciaire vous sera...
-
Helpdesk Officer
il y a 3 semaines
Luxembourg Arendt Temps pleinArendt Services, which is part of Arendt & Medernach, the largest law firm in Luxembourg, is regulated by the Luxembourg supervisory authority (CSSF - Commission de Surveillance du Secteur Financier) and operates under the status of Professional of Financial Sector (“PSF”). Arendt Services offers a wide range of services, such as domiciliation,...
-
Helpdesk Agent
il y a 4 semaines
Luxembourg Sword Technologies S.A. Temps pleinAs part of our development and in order to strengthen our teams, Sword Luxembourg is searching for several Helpdesk agent. **Your main missions**: - Loging and tracking incidents in a ticket management system, ensuring that all issues are documented and tracked until resolved; - If necessary, escalating complex or unresolved issues to the higher level of...
-
Technicien Helpdesk
il y a 3 semaines
Luxembourg Activ Solutions Temps plein**Votre profil****: - Nous recherchons un Technicien Helpdesk H/F pour un cabinet d'avocats international basé à Luxembourg: - Vous êtes titulaire d'un diplôme en informatique (Bac +2/+3 et disposez d'une expérience de 2 à 5 ans dans le support informatique - Vous maitrisez les outils et environnement : Hardware (PC, laptop, thin client, téléphones...
-
Helpdesk Officer
il y a 2 semaines
Luxembourg TMC Temps pleinLuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for an Helpdesk officer **| Your challenges?**: - Act as the single point of contact (SPOC) for all IT-related requests, including...
-
Helpdesk Operator
il y a 3 semaines
Luxembourg Uni Systems Temps pleinThe Helpdesk operator will act as the first point of contact for all requests and support issues related to IT, Security and Corporate service and will report to the responsible Head of Unit. - Act as a first point of contact for all technical support issues; - Ensure the installation, conduct computer diagnostics to determine nature of problems, provide...
-
Helpdesk
il y a 1 semaine
Luxembourg Business Training Luxembourg SA Temps plein30 years of experience in high-end training **Business Training’s experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training...
-
Helpdesk Operator
il y a 4 jours
Luxembourg Uni Systems Temps pleinAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Helpdesk Operator to join our UniQue team. What will you be doing in this role? - Act as a first point of contact for all user IT and non-IT related requests and technical support issues - Provide technical assistance to...
-
Helpdesk ALL/FR M/F
il y a 2 semaines
Luxembourg City Hays Temps pleinWe are looking forward to take a new role in CDI as a Junior Helpdesk Level 1 / 2 - in Luxembourg. The company is looking for someone who already has a first experience in user's support. You will have the opportunity to evolve in this company.Your Responsibilities as Junior Helpdesk Level 1 / 2 : You provide support to users on call and on site. You...
-
Support Helpdesk Trilingue
il y a 3 semaines
Luxembourg LHH Temps pleinNous recherchons plusieurs **Supports helpdesk trilingues L1/L2 parlant couramment français / allemand / anglais**. Cette opportunité est à pourvoir **dès que possible**, avec une **possibilité d'embauche en CDI à terme**. LHH, au travers d’une marque unique, offre des solutions complètes de Gestion des Talents. Nous sommes spécialisés dans le...
-
Apprenti Agent Helpdesk
il y a 3 semaines
Luxembourg CTG Temps plein**IT SERVICE MANAGEMENT** **LUXEMBOURG**: **Andrea Miguel** **Recruiter** **_CTG PSF est une soci_**_é_**_t_**_é_**_ de services en informatique au service d_**_’_**_une client_**_è_**_le dominante financi_**_è_**_re. _** **_Notre Centre de Services d_**_é_**_di_**_é_**_ au Support ne fait que s_**_’_**_agrandir et nous actuellement _**_à_**_...
-
Helpdesk Operator
il y a 4 semaines
Luxembourg ARHS Hellas Temps pleinCompany Description Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, digital trust, cloud, data science, mobile development, machine learning and infrastructure services. We are composed of 16 entities across 8...
-
Technicien Helpdesk
il y a 3 semaines
Luxembourg APEMH Temps plein**Responsabilités** Vous rejoignez notre équipe IT et serez plus particulièrement en charge des missions suivantes: - Servir de premier point de contact pour les utilisateurs qui demandent une assistance technique au téléphone ou par courrier électronique - Réalisation de dépannages à distance par le biais de techniques de diagnostic et des...
-
Helpdesk N1
il y a 4 jours
Luxembourg NSI Temps plein**Description de l'offre d'emploi**: Nous sommes à la recherche d'un **Agent Helpdesk Niveau 1 **parlant** français et anglais** **Vos principales responsabilités**: - Définir urgence et priorité de chaque incident et demande - Documenter clairement les incidents et demandes - Résoudre ou escalader aux équipes compétentes - Rédiger des procédures...
-
Agent Helpdesk Niveau 1
il y a 3 semaines
Luxembourg Stëftung Hëllef Doheem Temps pleinRejoindre la Stëftung Hellëf Doheem, c’est intégrer **le leader des Réseaux d’Aide et de Soins au Luxembourg**, qui compte aujourd’hui plus de 2.000 collaborateurs, dont 1.800 soignants, accompagnants nos clients en ayant à cœur de leur prodiguer des soins de qualité. Au sein de l'**Administration Centrale, **nous recherchons **un Agent...
-
Un(E) Gestionnaire Informatique
il y a 4 semaines
Luxembourg Päiperléck Temps pleinLa société Päiperléck Services S.à r.l., active dans le domaine des aides et soins à domicile et dans les résidences séniors, recherche pour son service IT à Olingen: **Un(e) Gestionnaire informatique / Helpdesk-Support (M/F)**: **CDI - 100% - Olingen**: **Votre mission**: **Installation & configuration matériel** - Installer et configurer le...
-
Security Officer Junior
il y a 1 semaine
Luxembourg Halian International Temps pleinIngénieur sécurité / Junior Ce collaborateur gère et optimise l’infrastructure sécurité et l’ensemble des outils de sécurité de la Banque afin d’assurer une sécurité maximum du système d’informations. Domaine de résultats 1: Infrastructure sécurité liée aux communications et accès externes - Tâche 1 : Opérer l’infrastructure de...
-
Paymemt Officer
il y a 4 semaines
Luxembourg ING Temps plein**Payment Officer (M/F)** Dans le cadre du renforcement de son département Paiements, ING Luxembourg recherche un Gestionnaire Paiements (M/F) à temps plein pour une durée indéterminée. Le département Paiements est en charge du traitement de tous les types de paiements de la Banque (entrées de fonds, ordre de paiements, paiements par cartes,...
