Helpdesk Agent

il y a 2 jours

Luxembourg Sword Technologies S.A. Temps plein

As part of our development and in order to strengthen our teams, Sword Luxembourg is searching for several Helpdesk agent.

**Your main missions**:

- Loging and tracking incidents in a ticket management system, ensuring that all issues are documented and tracked until resolved;
- If necessary, escalating complex or unresolved issues to the higher level of support.
- Following-up with users to ensure their satisfaction and complete problem resolution;
- Assisting users in the use of computer systems and software, as well as in the independent resolution of recurring problems;
- Participating in technical documentation.
- You hold a Bachelor (minimum) and ideally two years of professional experience
- You already worked in a demanding environment
- You have technical skills such as : Windows, Microsoft Office, Active Directory, Citrix, Windows 10, Firefox, Microsoft Outlook, ITIL, EPSD, Internet Explorer, ServiceNow, Microsoft Teams, Microsoft Office 2016, Jabber IM, Microsoft Office 365
- You are recognised for your good communication with different stakeholders but also for your priority management;
- You speak fluent English. French or another language(s) will be a plus.

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