Payment Officer

il y a 2 semaines


Luxembourg ING Temps plein

**Payment Officer (M/F)**

Dans le cadre du renforcement de son département Paiements, ING Luxembourg recherche un Gestionnaire Paiements (M/F) à temps plein pour une durée indéterminée.

Le département Paiements est en charge du traitement de tous les types de paiements de la Banque (entrées de fonds, ordre de paiements, paiements par cartes, chèques, domiciliations,.), du Helpdesk opérationnel pour les systèmes électroniques de paiements utilisés par nos clients (Multiline, Internet, Remote Accès) et du Helpdesk pour le domaine des cartes de débit et de crédit ainsi que de l’implémentation des solutions électroniques de paiement. Il est également en charge de l’analyse des dossiers de réclamations relatifs à la matière paiements.

**Description de la fonction**

En tant que Gestionnaire Paiements (M/F), votre mission principale consiste à:

- Assurer le contrôle et la validation de toutes les opérations de paiement et de cash-management, quels que soient les canaux d’entrée et de sortie, et la complexité de l’opération ;
- Traiter les instructions des clients (internes ou externes) en respectant les cut-off time, l’avisement trésorerie, les contrôle des pouvoirs, etc. et ainsi garantir la bonne exécution des opérations de nos clients ;
- Analyser les opérations de paiements complexes afin d’y apporter le traitement adéquat ;
- Informer et conseiller nos clients internes sur les produits et circuits de paiements, sur le traitement des opérations et la réglementation ;
- Progressivement, intégrer un programme de formation interne auprès des spécialistes des différentes activités du département Paiements ;

Cette fonction permettra, à terme, de participer activement à l’amélioration des processus et à la réalisation des projets du département.

Elle peut également ouvrir à d’autres voies d’orientation, grâce aux connaissances et compétences acquises progressivement au sein du département (p.ex. le traitement des réclamations, des domiciliations, de l’onboarding de nos clients Corporate utilisant nos solutions d’electronic banking, etc ).

**Votre profil**

**Formation / Expérience**:

- Formation universitaire niveau Bac +4/+5 en gestion, économie, Ingénieur Commercial ou équivalent;
- Une expérience de minimum trois années dans un poste similaire constitue un avantage ;

**Compétences**:

- Capacités de communication, de coordination et de jugement ;
- Bon esprit d'initiative, discrétion, autonomie et sens du service client ;
- Aisance relationnelle et esprit d’équipe ;
- Créativité et capacité de proposer des améliorations dans l’organisation du travail
- Bonnes connaissances des outils Microsoft Office (Word, Excel, Access )

**Langues**:

- Connaissance orale et écrite du français et de l’anglais indispensable.

**Votre environnement de travail**:
La mission d'ING est de donner à tous les moyens de garder une longueur d'avance dans la vie comme dans les affaires. Cette mission nous guide dans tout ce que nous faisons.

Avec plus de 900 employés au Grand-Duché et en combinant notre présence locale à la force d'une solide multinationale comme ING, nous offrons à nos clients, particuliers et entreprises, un large éventail de solutions par le canal de leur choix. Présente dans plus de 40 pays, ING est une banque mondiale qui dispose d’une forte base européenne et emploie 53 000 personnes qui sont au service d’environ 38,4 millions de clients


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