Customer Service Reprsentative

il y a 2 semaines


Luxembourg City Berlitz Languages and Business Training Temps plein

Customer Service Reprsentative (m/f)


SUMMARY OF POSITION

Assure maximum satisfaction of our internal and external customers by managing their expectations to achieve the objective of creating long-staying, loyal customers. Handle day-to-day Learning Center operations and perform administrative functions. Support retention and acquisition sales functions.



Core responsibilities

Ensuring delivery by organizing the scheduling of lessons in the lesson planning system
Provide customer support handling customer schedules, and cancellations
Manage instructors availabilities in the planning system and communicate them their schedules
Boosting and follow-up of lessons to ensure timely delivery
Actively contribute to improve processes and strategic scheduling
Handle incoming customer inquiries, calls and client conversations
Maintain positive customer relations and ensure customer satisfaction
Ensure optimal Language Center appearance
External and internal customer service
Enter and manage customer information in CRM systems
Order course materials and oversee the material inventory
Support the Learning Cycle, related reports, and certificates
Prepare for instructor payroll and monthly closing
Support the sales team
Carry out additional responsibilities to support the Language Center as assigned by local management
Fluency in French (C1-C2) and English (C1-C2) is mandatory.
Any additional languages such as German and /or Luxembourgish is an asset

Please send your application in French or English to Mr. Patrick Depiesse via jobs.lu


APCT1_LU



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