Customer Service Representative Fr/en
il y a 3 semaines
Our client is a global logistics and transport services company, playing a crucial role in international supply chain management. In Luxembourg, they operate as a provider of transport services and logistics solutions, offering a full range of shipping and supply chain management services. To replace an employee who is absent for a long period, LHH has been mandated to recruit a
**Customer Service Representative.** This job offer is for a
** one-month temporary contract.** The contract will be
**renewable **each month until the person returns.
LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting, temporary and permanent placement.
At LHH Recruitment Solutions, we believe in talent, not labels, and embrace diversity and promote more inclusive employment to our clients and partners.
**Your Responsibilities**:
- Resolve customer issues to maintain long-term business relationships
- Escalate to resolve customer issues
- Act as a point of contact to resolve customer issues (e.g. billing, shipping, etc.) and improve service
- Provide ongoing feedback and support to improve performance
**Your Profile**:
- You can demonstrate a general understanding of how to identify and measure current customer needs
- You are able to show a working knowledge of canvassing and information gathering techniques; identify appropriate sources of information
- You are able to work as part of a team
- ** Junior profiles are welcome**:
- You must have a good command of the Pack Office
- You are able to keep your cool in tense situations
- ** You are fluent in french and english**
To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Aurélia Michaux as soon as possible - CONFIDENTIALITY ASSURED.
Ready For Next.
LI-AM2
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