Customer Service Representative
il y a 4 semaines
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for ensuring maximum satisfaction of our internal and external customers by managing their expectations and creating long-staying, loyal customers.
Key Responsibilities:- Manage customer schedules and cancellations
- Organize lesson planning and instructor availability
- Boost and follow-up of lessons to ensure timely delivery
- Contribute to process improvements and strategic scheduling
- Handle customer inquiries, calls, and conversations
- Maintain positive customer relations and ensure customer satisfaction
- Ensure optimal Language Center appearance
- Enter and manage customer information in CRM systems
- Order course materials and oversee material inventory
- Support the Learning Cycle, related reports, and certificates
- Prepare for instructor payroll and monthly closing
- Support the sales team
Requirements:
- Fluency in French (C1-C2) and English (C1-C2) is mandatory
- Any additional languages such as German and/or Luxembourgish is an asset
How to Apply:
Please send your application in French or English to Mr. Patrick Depiesse via the company's internal application process.
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