Customer Service Representative: Ensuring Excellence

il y a 6 jours


Luxembourg City Randstad Luxembourg Temps plein

Are you a highly motivated and customer-focused individual looking for a challenging role in customer service?

We are seeking a Customer Service Representative to join our team at Randstad Luxembourg, located in Strassen.

Your key responsibilities will include:

• Providing outstanding service to customers, ensuring a professional image of the company by meeting or exceeding their expectations.

• Managing orders from quotation to payment in a timely and efficient manner, handling contracts setup/update, liaising with legal/management/commercial departments, and monitoring call-offs, stock orders, allocations, and consignment stock.

• Implementing Signode strategy regarding price evolutions, setting up/updating/communicating price lists and pricing structures to customers, and following all procedures related to discount/rebates contracts.

• Managing customers' expectations in terms of lead times, proactively chasing up backorder items, dealing with customer queries (late deliveries, faulty goods, stock discrepancies), providing customers with requests for datasheets, account creation, and supporting external sales with customer reports/scorecards.

• Passing on any inquiries beyond their remit to internal sales/external sales/project sales, following the material return process for material (defective, wrong deliveries), raising credit notes for material returns/price discrepancies, coordinating and monitoring order fulfillment (logistics, production, finance), and taking full responsibility for certain agreed accounts.

• Monitoring the completion of customer questionnaires and performing colleagues' backup duties.

In this role, you will have the opportunity to develop your skills in commercial acumen, customer orientation, resilience, attentiveness, and professional phone manner. You will work autonomously, be organized, motivated, and team-oriented, able to work under pressure and meet tight deadlines. Additionally, you will have experience with ERP and CRM systems, proficiency in English/French/Dutch, and an interest in technical equipment.

This is a full-time position, and we estimate the salary range to be around €35,000 - €45,000 per year, depending on experience. If you are a proactive and results-driven individual who is passionate about delivering exceptional customer service, please apply today



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