Global Customer Service Agent

Il y a 7 mois


Luxembourg Cargolux Temps plein

TASK RESPONSIBILITIES:

- Provide support to all customer issues within their responsibility to maintain consistent Customer Service (according to the given guidelines and processes)
- Deliver customer service excellence by timely responses and follow up to all customer requests
- Oversee best possible flight offers or reservations and exchange same with the customer to reach a maximum result
- Take care of customer complaints and issues as per given guidelines
- Taking up customer issues internally with the local management and if required with relevant stakeholders (e.g., Sales, Operations, Compliance)
- Report internally challenges and issues in order to achieve improvement in the general customer experience
- Promote Cargolux’s digital sales channels to increase the share of customer adoption
- Participate in customer experience projects for continuous improvement within your region

ESSENTIAL REQUIREMENTS FOR THE POSITION:

- Excellent verbal and written communication in English; other languages are considered an advantage
- Customer orientation and ability to communicate with a wide range of customers
- Ability to prioritize tasks and find solutions
- Ability to work autonomously as well as in a team
- Friendly and positive attitude
- Respect for differen backgrounds and cultures
- Experience in air cargo is considered an advantage

WORKING CONDITIONS:

- Full time position, based in Luxembourg
- Fixed-term contract with a duration of 12 months
- A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.



  • Luxembourg Cargolux Temps plein

    TASK RESPONSIBILITIES: - Provide support to all customer issues regarding their cargo shipments (according to the given guidelines and processes) - Deliver customer service excellence by timely responses and follow up to all customer requests - Oversee best possible flight offers or reservations and exchange same with the customer to reach a maximum...

  • Customer Support Agent

    il y a 3 semaines


    Luxembourg SIX Group AG Temps plein

    SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. ***Customer Support Agent***: Luxembourg |...

  • Agent Customer Service

    Il y a 4 mois


    Luxembourg Losch Retail S.à.r.l. Temps plein

    **Vacancy Name** Agent Customer Service [m/w/d] / Agent Customer Service [M/F/d] **Vacancy No** VN1249 **Work Location** Kockelscheuer - Um unser Team der Zentralen Terminierung am Standort Kockelscheuer zu verstärken, suchen wir ab sofort eine/einen: **Agent Customer Service [m/w/d]** **Deine Aufgaben** - Du bist für die Terminvergabe und die...

  • Agent Customer Service

    Il y a 6 mois


    Luxembourg Losch Retail S.à.r.l. Temps plein

    **Vacancy Name** - Agent Customer Service [m/w/d] **Vacancy No** - VN1091 **Work Location** - Kockelscheuer - Um unser Team der **Zentralen Terminierung** am Standort **Kockelscheuer **zu verstärken, suchen wir ab sofort eine/einen: - **Agent Customer Service [m/w/d]** **Deine Aufgaben**: - Terminvergabe und Vorbereitung für die Werkstatt, ganz egal...


  • Luxembourg Cargolux Temps plein

    TASK RESPONSIBILITIES: - Provide support to all customer issues within their responsibility to maintain consistent Customer Service (according to the given guidelines and processes) - Deliver customer service excellence by timely responses and follow up to all customer requests - Oversee best possible flight offers or reservations and exchange same with the...

  • Captain Global Express

    Il y a 6 mois


    Luxembourg Global Jet Temps plein

    Job description For more than 20 years, Global Jet Luxembourg, leading European company in aircraft management, is focused on providing a high quality of service to an exceptional clientele. As a VIP Flight Attendant, you are to ensure the highest level of service, safety and security for our passengers. - Deliver personalized and high-quality service to...


  • Luxembourg Zurich Insurance Temps plein

    Job Summary- Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders,...


  • Luxembourg Zurich Insurance Temps plein

    Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...

  • Agent Customer Care

    Il y a 7 mois


    Luxembourg Losch Retail S.à r.l. Temps plein

    **Vacancy Name** - Agent Customer Care **Vacancy No** - VN962 **Work Location** - Kockelscheuer - Um unser Team am Standort Kockelscheuer zu verstärken, suchen wir ab sofort einen: **Agent Customer Care (w/m)** **Ihre Aufgaben**: - Ansprechpartner für Anfragen und Reklamationen von Endkunden - Erfassung, Bearbeitung und Koordination der...

  • Agent Customer Care

    il y a 4 jours


    Luxembourg Fyte Temps plein

    Nous collaborons avec une s ociété spécialisée dans le service aux entreprises qui compte plus de 10 000 collaborateurs à travers le monde. Afin de renforcer son équipe luxembourgeoise, nous l’accompagnons dans le recrutement d’un Customer Care Agent. **Vos principales missions**: Assurer le standard téléphonique pour recueillir les appels des...


  • Luxembourg Vodafone Temps plein

    **Company**: At the Vodafone Procurement Company (VPC), we are more than just a procurement organization; we're a global powerhouse and a center of excellence, driving innovation and delivering world-class services across Vodafone and its markets. Based in the vibrant hub of Luxembourg, VPC is at the heart of Vodafone’s €25bn global spending, influencing...

  • Customer Service Analyst

    il y a 6 jours


    Luxembourg #vempranexa Brasil Temps plein

    Main source of communication with the customers, the **Customer Service Analyst** is a key part of the global commercial activities. Being the voice of the customer inside Nexa, it is expected that the person in charge will be able to address the daily challenges in the most efficient and effective way between all stakeholders, while performing all...


  • Luxembourg City CSC Global Temps plein

    About CSC Global">CSC Global is a premier provider of global solutions, empowering businesses to run smoother and smarter. Our proactive mindset has helped us adapt and create solutions that have enabled over 180,000 businesses to thrive.With a rich history spanning over 120 years, we've developed a culture that values curiosity, innovation, and...


  • Luxembourg Zurich Insurance Temps plein

    Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...

  • Customer Service Manager

    Il y a 7 mois


    Luxembourg FERRERO Temps plein

    **Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...

  • Customer Service Advisor

    il y a 6 jours


    Luxembourg Wheels, Inc. Temps plein

    At LeasePlan, we are always asking What's next in mobility. Join our team and be part of a dynamic, exciting and engaging business, so we can discover What’s next together! DRIVER ADVISOR (M/F) Full time At Leudelange - Luxembourg Our Driver & Customer Care team is currently looking for a Driver Advisor: Your mission: - Day to day handling of drivers...


  • Luxembourg FERRERO Temps plein

    **Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...


  • Luxembourg Spire Global Temps plein

    We improve life on Earth with data from space._ Spire Global is a space-to-cloud analytics company that owns and operates the largest multi-purpose constellation of satellites. Its proprietary data and algorithms provide the most advanced maritime, aviation, and weather tracking in the world. In addition to its constellation, Spire’s data infrastructure...

  • Customer Care Agent

    il y a 2 jours


    Luxembourg REPEAT GLOBAL SAS Temps plein

    _La compassion et la patience sont tes qualités innées ? Tu aimes accompagner les gens dans leurs achats et leur offrir une belle expérience ? Tu souhaites travailler où tu veux et à l’heure que tu veux en répondant seulement à des messages ?_ - Alors ce poste est fait pour toi_ **La marque** REPEAT est une jeune marque française engagée,...

  • Captain Global Vision

    Il y a 3 mois


    Luxembourg Global Jet Temps plein

    Job description For more than 20 years, Global Jet Luxembourg, leading European company in aircraft management, is focused on providing a high quality of service to an exceptional clientele. To meet the needs of our constantly growing company, we are looking for a Captain qualified Global Vision. Job requirements - Valid Type Rating Global Vision - Valid...