Customer Service Representative

il y a 4 semaines


Luxembourg City Berlitz Languages and Business Training Temps plein

As a key member of our team, you will be responsible for ensuring maximum satisfaction of our internal and external customers by managing their expectations to achieve the objective of creating long-staying, loyal customers.

Key responsibilities include:

  • Ensuring delivery by organizing the scheduling of lessons in the lesson planning system
  • Providing customer support handling customer schedules, and cancellations
  • Managing instructors' availabilities in the planning system and communicating them their schedules
  • Boosting and follow-up of lessons to ensure timely delivery
  • Actively contributing to improve processes and strategic scheduling
  • Handling incoming customer inquiries, calls and client conversations
  • Maintaining positive customer relations and ensuring customer satisfaction
  • Ensuring optimal Language Center appearance
  • External and internal customer service
  • Entering and managing customer information in CRM systems
  • Ordering course materials and overseeing the material inventory
  • Supporting the Learning Cycle, related reports, and certificates
  • Preparing for instructor payroll and monthly closing
  • Supporting the sales team
  • Carrying out additional responsibilities to support the Language Center as assigned by local management

Fluency in French (C1-C2) and English (C1-C2) is mandatory. Any additional languages such as German and/or Luxembourgish is an asset.

Please send your application in French or English to the designated contact person.



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