Trading Customer Service
Il y a 5 mois
The Company
The world’s leading supplier of mineral-based specialty solutions for industry with 14,000 employees, operations in more than 40 countries, and €4.3 billion in revenue in 2022.
- If you want to grow your skills and develop your career, find out more at
The Position
Trading Customer Service & Data Administrator
Job Summary
Role- Manage the customer service of one mineral business to North America- Support The Supply Chain specialists to ensure deliveries are on-time- Support on all back office activities and admin activities for the department- Claim gatekeeper for the department, in charge of investigation & follow up supplier & customer claims
Responsabilities
- Customer service activities:- Prepare and review monthly the orderbook with sales managers as owner of the orderbook (short-term sales forecast)- Interface with credit controlling for the overdues management- Ensure the sending of information to customers (change of products, site closing etc ) and respond to requests- Register and follow-up the customer complaints through a dedicated tool (CRM)- Register and monitor the debit and credit notes- Ensure accurate and ontime invoice of the sale orders incl. sending documents to customer service and customers
- Admin & backoffice- Work with the Supply chain specialists team for any admin support requested- Inventory management: register stocks in transit into the systems- Enter all freight and transfer price requests following the finance process- Create purchase orders and modify, invoice Sales orders- Update the Estimate Time Arrivals (ETA) for purchase orders in the systems- Control the invoice of Logistics Service Providers (warehouses and carriers)- Register & issue Certificates of Analysis for our products ;- Liaise with Finance and compile the Value Added Tax information for our Bulgarian warehouse- Customer surveys
- Claim Gatekeeper- Investigate, create corrective action plans, follow-up for all claims of the department
Accountability- Contribute to the OTIF and customer satisfaction- Contribute to the claims KPIs and safety stock levels.- Responsible for maintaining a safe personal environment and acting safely at all times.- Fully supports the location health, safety and environmental (HSE) programs by participating in their implementation, maintenance, enforcement and compliance with company’s programs
Key competencies- Fluent English, french is a plus.
- Tools knowledge is a plus: ERP (SAP), CRM (Salesforce), Google Suite- Strong customer orientation- Strong interpersonal skills to collaborate with internal and external stakeholders- Very at ease with IT tools- Background in Data Administration & Customer Service- Rigorous compliance with procedures and processes- Impeccable Attention to Detail, ability to rigorously check input and output data- Strong organizational skills, ability- Reactivity and stress management during peaks of activity- Team spirit
Educational & Relevant experience:
- Bachelor in quality management or equivalent experience- Minimum 3 years of experience in customer service
Position Type
Full time
and
Permanent
- Only technical issues will be monitored through the below inbox:_
- PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED._
- IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws._
-
Securities Services
Il y a 2 mois
Luxembourg JPMorganChase Temps plein**JOB DESCRIPTION** Based in either Luxembourg or Paris, the role has responsibility for managing all aspects of the Buy-side Trading Services relationship across a portfolio of Agency Securities Finance and Collateral Management clients in EMEA, as well as partnering closely with the EMEA Buy-side Sales / Securities Services Coverage teams. **Job...
-
Specialist Export Logistics
il y a 1 semaine
Luxembourg City Rigo Trading S.A Temps pleinThe registered office of RIGO Trading S.A. is established in the municipality of Niederanven in the EBBC business complex close to the Findel Airport. The company started up only in 2014 and employs currently more than 80 employees. One purpose of the company is the acquisition by purchase, registration, and transfer by sale or ex-change of intellectual and...
-
Trading Support Manager
Il y a 2 mois
Luxembourg Bank Pictet & Cie (Europe) AG, succursale de Luxembourg Temps pleinPictet is an investment-led service company, offering wealth management, asset management and related services. We are an independent investment partnership known for our long-term mindset, responsible approach to business and entrepreneurial spirit. These principles have defined us since 1805. For our clients, colleagues, and wider society, we always aim...
-
Supply Chain Logistics Coordinator
il y a 1 semaine
Luxembourg City Rigo Trading S.A Temps pleinThe Supply Chain Organization at RIGO Trading S.A. is responsible for ensuring the smooth and timely delivery of goods to our customers around the world.Main Responsibilities:Manage and review all shipping terms and INCOTERMS for all partner & supplier contracts.Coordinate product transport and logistics throughout a widespread network including...
-
V.i.e. Trading Support-
Il y a 5 mois
Luxembourg Société Générale Temps plein**Responsibilities**: Environment: Located in the heart of the Trading Room of Société Générale Luxembourg, the team you will join has the mission of supporting the development of the product and service offering of the Market Solutions department (MKS), within the Trading Room of Société Générale Luxembourg. SG Luxembourg while ensuring regulatory...
-
Senior Risk
Il y a 5 mois
Luxembourg Bank Pictet & Cie (Europe) AG, succursale de Luxembourg Temps pleinPictet is an investment-led service company, offering wealth management, asset management and related services. We are a partnership of eight owner managers and our principles of succession and transmission of ownership have remained unchanged since founding in 1805. Our purpose is to build responsible partnerships with our clients, communities, and the...
-
Customer Service Representative
il y a 4 semaines
Luxembourg City Berlitz Languages and Business Training Temps pleinCustomer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for ensuring maximum satisfaction of our internal and external customers by managing their expectations and creating long-staying, loyal...
-
Customer Service Administrator
Il y a 5 mois
Luxembourg Zurich Insurance Temps pleinZurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...
-
Customer Service
Il y a 5 mois
Luxembourg Le Grand & Associates Temps pleinLe Grand & Associates : Votre partenaire en recrutement axé sur l'excellence. Spécialisés dans différents secteurs clefs, nous mettons en relation des professionnels talentueux avec des entreprises prospères. Forts de nos valeurs d'intégrité et de confidentialité, nous visons à créer des collaborations fructueuses. Votre succès est notre...
-
Customer Service Representative
il y a 4 semaines
Luxembourg City Berlitz Languages and Business Training Temps pleinAs a key member of our team, you will be responsible for ensuring maximum satisfaction of our internal and external customers by managing their expectations to achieve the objective of creating long-staying, loyal customers.Key responsibilities include:Ensuring delivery by organizing the scheduling of lessons in the lesson planning systemProviding customer...
-
Customer Service Manager
Il y a 6 mois
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...
-
Customer Service Specialist
il y a 1 mois
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...
-
Junior Customer Service Administrator
Il y a 5 mois
Luxembourg Zurich Insurance Temps pleinZurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With about 53,000 employees serving customers in more than 170 countries, we aspire to become the best global insurer as measured by our shareholders, customers and...
-
Global Customer Service Agent
Il y a 5 mois
Luxembourg Cargolux Temps pleinTASK RESPONSIBILITIES: - Provide support to all customer issues within their responsibility to maintain consistent Customer Service (according to the given guidelines and processes) - Deliver customer service excellence by timely responses and follow up to all customer requests - Oversee best possible flight offers or reservations and exchange same with the...
-
Transformation Business Analyst
Il y a 6 mois
Luxembourg Banque de Luxembourg Temps plein**Type de contrat**: CDI **Temps de travail**: Temps plein **Activités / Missions**: Présente au Luxembourg depuis plus de 100 ans, la Banque de Luxembourg est un acteur financier incontournable de la place, au service de clients privés, de clients de type entreprises ou institutionnels. Labellisés B-Corp, nous nous engageons pour un impact social,...
-
Global Customer Service Agent
Il y a 5 mois
Luxembourg Cargolux Temps pleinTASK RESPONSIBILITIES: - Provide support to all customer issues regarding their cargo shipments (according to the given guidelines and processes) - Deliver customer service excellence by timely responses and follow up to all customer requests - Oversee best possible flight offers or reservations and exchange same with the customer to reach a maximum...
-
Customer Service Reprsentative
Il y a 2 mois
Luxembourg City Berlitz Languages and Business Training Temps pleinCustomer Service Reprsentative (m/f) SUMMARY OF POSITION Assure maximum satisfaction of our internal and external customers by managing their expectations to achieve the objective of creating long-staying, loyal customers. Handle day-to-day Learning Center operations and perform administrative functions. Support retention and acquisition sales functions. ...
-
Wholesale Trading Manager
Il y a 5 mois
Luxembourg Vodafone Temps plein**Company**: At Vodafone Group we build connections to all our Global operations, acting as an advisory board to drive consistency and customer excellence across 30 countries and for over 420 million customers. We are constantly uncovering tactics to innovate the way we operate, set our global standards, or lead our strategic performance. By joining Vodafone...
-
Customer Service Representative Fr/en
Il y a 5 mois
Luxembourg LHH Temps pleinOur client is a global logistics and transport services company, playing a crucial role in international supply chain management. In Luxembourg, they operate as a provider of transport services and logistics solutions, offering a full range of shipping and supply chain management services. To replace an employee who is absent for a long period, LHH has been...
-
Customer Service Officer
Il y a 5 mois
Luxembourg Centre People Appointments Ltd Temps plein◎45484◎ルクセンブルグ勤務!金融機関がカスタマーサービスオフィサーを募集 ルクセンブルグにある金融機関がカスタマーサービスオフィサーを募集。 日英バイリンガルとして、法人顧客からの問い合わせ対応をご担当頂きます。ご経験に応じビザポート検討可能...