Service Desk Agent
il y a 2 semaines
The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 27 countries, with more than 12 500 employees and an annual revenue of more than 2.7 billion euros, in 2021.
**The best of ICT with a human touch**
**Function**: Service Desk Agent
**Workplace**: Onsite (Luxemburg)
**Responsibilities**:
- Log incidents;
- Categorize and prioritize incidents;
- Diagnose and resolve incidents;
- Close incidents;
- Escalate incidents;
- Incident ownership and communication throughout the lifecycle of the incident;
- Handle in policy and out of policy service requests;
- Intervene onsite at the user location or temporary location;
- Execute IMACD tasks;
- Raise requests for authorization of service requests.
**Requirements/skills**:
- Experience with MS Office Suite;
- Experience with Microsoft OS (Windows 7 and 10);
- Knowledge of mobile devices and mobile phone services;
- Problem solving skills;
- Knowledge of ticketing and CMDB tools;
- Understanding of networking and networking protocols;
- Flexible and stress resilient;
- Ability to work in a co-operative way;
- Pan-European mind-set;
- Attention to detail;
- Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
- Customer and Service focus;
- Spoken and written interpersonal, communication and presentation skills;
- English and French mandatory
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