Service Desk Operator
il y a 2 jours
CTG is an international IT solutions and services company, back over 50 years of experience.
CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.
We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management. No fewer than 27 nationalities share their expertise and learn from each other.
Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified “Best Workplace in 2021”, we advocate multiculturalism, regular monitoring and open communication.
Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent
CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its users
Your tasks
You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
You provide a dedicated support to VIP users (Deputies for instance)
You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
You improve the knowledge database, to help your colleagues and the team
**Profile**:
You are able to speak and write fluently at least English and French, to communicate easily with all the client's users
You are experienced and have already worked in a similar position for 1 year
You are familiar with ticketing tools and ITIL guidelines
You are a team player who likes to work in an international environment
**Offer**:
An attractive salary package with or without a company car
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks)
**Regular events with the CTG team**: learning lunchs, team buildings, fun events, Xmas, Marathons
Please note that a criminal record will be asked for this position.
-
Service Desk Operator
il y a 5 heures
Luxembourg CTG Temps plein**CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Senior Service Desk Operator, to join the Service Desk multicultural team, and to be responsible for providing first level IT support to all its users. **Your missions** - You record incidents in the **Service Management Tool**, and make an initial...
-
Service Desk Operator
il y a 1 semaine
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
Service Desk Technician
il y a 7 jours
Luxembourg Lombard Odier & Cie Temps pleinA career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices...
-
Service Desk Team Leader
il y a 2 semaines
Luxembourg NTT DATA Temps plein**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As a...
-
IT Service Desk Officer
il y a 2 semaines
Luxembourg, Luxembourg EFA Temps pleinUI efa is recruiting a: IT Service Desk Officer Responsibilities As an IT Service Desk Officer, you will play a key role in supporting and managing our company's IT equipment. Your main tasks will include: • Providing Level 1 and Level 2 technical support for users (hardware, software, net...
-
Technicien Service Desk
il y a 1 semaine
Luxembourg Europ IT Services Temps pleinEurop-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe. Technicien Service Desk Mission Premier point de contact pour les clients qui recherchent une assistance technique soit par téléphone, courrier électronique ou ticketing. Effectuer le dépannage à...
-
Service Desk Consultant
il y a 1 semaine
Luxembourg CONVOTIS GmbH Temps plein**Who we are**: The Service Desk Consultant is providing front-line primary support to customers and internal users of Convotis infrastructures / managed services and undertaking established and routine activities associated with Service Desk operations as directed and assigned by its line manager. **Service Desk Consultant (m/w/d) in Luxemburg**: **Key...
-
Service Desk Officer
il y a 4 jours
Luxembourg Cebi Group Temps plein**Your Mission**: The Service Desk Officer will play a crucial role in supporting our global workforce by providing high-quality Level 1 and Level 2 IT support. The Service Desk Officer will be responsible for ensuring seamless IT operations, managing Service Desk tools and providing first-class support to end-users in Cebi's subsidiaries. **Your...
-
Deep - Service Desk Officer
il y a 2 semaines
Luxembourg POST Group Temps plein**DEEP - Service Desk Officer**: **Date**:8 avr. 2025 **Lieu**: Luxembourg, Luxembourg **Entreprise**:POST Luxembourg Afin de renforcer les équipes de DEEP au sein la division Customer Support & Operations, nous recherchons actuellement un(e) Agent Service Desk (M/F/n) à temps plein. **Vos missions**: - Créer, assigner des tickets et/ou participer au...
-
Psdc Operator
il y a 2 semaines
Luxembourg KPMG Temps plein**Find your purpose at KPMG Luxembourg** - To support our growth, KPMG Luxembourg is looking for forward-thinking and passionate people to make a difference to our clients, people and communities. As a leading consulting firm, we know that our strength and capability come from our people, their experiences, culture and background. - We are looking for our...