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Call Desk Agent

il y a 3 semaines

Luxembourg CTG Luxembourg PSF Temps plein

Would you like to evolve in a structure where professional self-fulfillment and career development are key words ?

CTG was founded in 1966 in Buffalo, USA. CTG is an international IT solutions & services company, back over 50 years of experience.

CTG is the most reliable IT service provider, built on 50 years of meeting our commitments to make technology work for our clients and deliver real business value.

CTG Luxembourg PSF has more than 25 years' service in the Luxembourg market, and the company's continued success can be attributed to its dedicated employees. On a daily basis, the company strives to have a stronger relationship with these employees and provide them with a great work environment.

CTG's Human Resources policy has always included a dedicated career management team, which ensures a strong link between the company and its consultants.

This approach, unique within an IT consulting company, is proving to be effective, particularly in terms of career development. The Competence Developer establishes and maintains a lasting relationship between employer and employee.

CTG Luxembourg PSF is one of the only companies in Luxembourg repeatedly recognized as "Bestworkplace ®"

As a CTG team member, you will help to deliver high-value, industry-specific IT services with clear alignment on our client's goals and metrics for each project.

**In Luxembourg, we offer career opportunities in**:
Infrastructure
Support
Softawre development
Testing
Financial services (business analysis...)
Compliance

CTG offers our team members competitive compensation and benefits packages, and provides many training opportunities for our employees - from computer-based training to a training program for different certifications.

At CTG, we also know that connections make us stronger - both connecting to your clients to create and deliver the right IT services, and connecting with your colleagues to create a positive work environment.

We are proud to be R-E-L-I-A-B-L-E at CTG

We are currently hiring a Call desk Agent FR/UK/LUX/GER (M/W) for our delivery center.

Your tasks

**In charge of user support**: you are the first point of contact for users.

You are in charge of encoding and resolving tickets in the tracking software.

You dispatch the tickets to the expert teams if necessary.

You are able to respect the contractual call deadlines.

**Profile**:
You are fluent in French, English, Luxembourgish and German.

You are able to use a computer as well as the usual office tools such as Microsoft Suite.

You are client oriented and appreciate contact with users.

You idealy have a first experience in a call center.

Knowledge of ticketing tools is a real asset.

You appreciate teamwork and working in an international environment.

**Offer**:
A 13th month at the end of the year or each month

Meal Vouchers or financial compensation

A dedicated training program with personal development plans

Extra-legal advantages (IT material, banks,...)

**Regular events with the CTG team**: learning lunches, Staff meeting, Xmas, Marathons,...

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.