Service Desk Agent L1 Fr/uk

il y a 1 jour

Luxembourg BlackRidge Group Temps plein

**Job Information**:
Work Experience
- 5+ years

Salary
- .

Industry
- IT Services

City
- Luxembourg

Country
- Luxembourg

Province
- Luxembourg (fr)

Postal Code
- L-1116

**SERVICE DESK AGENT L1 FR/UK**

**Your Mission**:
**Your responsibilities**:

- As a **Service Desk** **team member you will be:

- Maintaining an Asset Database and track changes;
- 1st and 2nd line support - troubleshooting of IT related problems from software to hardware, such as Mobile device, Desktop and Printers, Infrastructure Management (Server, Network, Virtualization,);
- Control set-up & working of end user devices such as PCs, printers, mobile terminals, scanners, phones,...[MB1]
- Troubleshoot basic network issues such as Lease Line broadband issues;
- Escalate unresolved calls to the infrastructure support team or 3rd party;
- Log all calls in the Service Desk Call Logging systems;
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner;
- To maintain a high degree of customer service for all support queries and adhere to all service management principles;
- Provide basic in-house training in your domain expertise;
- Provide stats for the weekly Service Desk report on call trends.

**Your Profile**:

- An ITIL qualification is preferable but not essential;
- A knowledge in the following domain would be considered as an asset (level 1):

- Windows & Linux Environment ( Active Directory, SCCM,);
- Citrix Xen App (reset profile, kill session,);
- VMware basic understanding;
- MS Office (Marco, VB);
- Veeam or other backup tools;
- Network understanding (VLAN, DNS,).

**Your knowledge/experience**:

- **_
French and English knowledge are mandatory (speaking & writing)_**_;_
- Excellent communication skills / Excellent organizational skills;
- Team player;
- FirstIT Service Desk and/or Call Center experience is considered as an asset;
- Basic User & Security Group Active Directory administration;
- Knowledge in Operating systems for Servers and workstation (Windows, Linux);
- Experience with using and troubleshooting Exchange within a network environment (permissions, calendar sharing, delegation);
- On-site support occasionally for end user support;
- Laptop and mobile basic setup;
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service.

  • Service Desk Agent L1 Fr/uk

    il y a 2 jours

    Luxembourg Blackridge Group Temps plein

    **SERVICE DESK AGENT L1 FR/UK** **Your Mission**: **Your responsibilities**: As a **Service Desk** **team member you will be: - Maintaining an Asset Database and track changes; - 1st and 2nd line support - troubleshooting of IT related problems from software to hardware, such as Mobile device, Desktop and Printers, Infrastructure Management (Server,...

  • Support & Service Desk Agent L1-l2

    il y a 9 heures

    Luxembourg LHH Temps plein

    Un de nos très bons clients recherche **un(e) Support & Service Desk Agent L1-L2** pour intégrer leur équipe "Support / service Desk". Cette opportunité est à pourvoir **dès que possible**, avec une **possibilité d'embauche en CDI** à terme. LHH, au travers d’une marque unique, offre des solutions complètes de Gestion des Talents. Nous sommes...

  • Agent de Réception Fr/uk/all/lux

    il y a 1 jour

    Luxembourg Brinks Temps plein

    Brink's Security Luxembourg est à la recherche de plusieurs Agents de Réception avec prise de fonction immédiate. **Agent de Réception FR/UK/DE/Lux (F/H)** **Vos missions**: - Accueil - Surveillance des entrées/sorties - Contrôle des biens et des personnes - Détection des anomalies - Prévention des incidents - Sécurisation - Services et...

  • Team Leader Service Desk

    il y a 1 jour

    Luxembourg Rcube Professional Services S.A Temps plein

    Nous recherchons un(e) **Team Leader Service Desk** expérimenté(e) pour superviser et piloter une équipe de consultants dédiée au support IT. Votre rôle consistera à garantir l'efficacité et la performance du Service Desk, tout en veillant à ce que les objectifs de qualité et de délais soient atteints. En tant que point de contact principal pour...

  • Call Desk Agent Fr/uk/ger

    il y a 9 heures

    Luxembourg CTG Temps plein

    **CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.** **We are currently hiring a Call desk Agent - German speaking (M/F) for our Internal Services.** **Your missions** - In charge of **user support**: you are the first point of contact for users. - You are in charge of **encoding and resolving tickets** in the...

  • Call Desk Agent Fr/uk/lux/ger

    il y a 2 jours

    Luxembourg CTG Temps plein

    **IT SERVICE MANAGEMENT** **LUXEMBOURG**: **Andrea Miguel** **Recruiter** **_CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector._** **_ We are currently hiring a Call desk Agent (M/F) for our Internal Services._** **YOUR MISSIONS**: - In charge of **user support**: you are the first point of contact for...

  • L1 Support

    il y a 4 jours

    Luxembourg Rcube Professional Services S.A Temps plein

    **Nous recherchons pour l'un de nos clients un Support L1 !** - Support sur laptop et desktop Windows 10 / 11 - Support sur tablettes et smartphones IOS / Android - Support sur toute la suite M365 - Support sur la couche applicative core software présente dans tous les postes de travail - Support sur les incidents de niveau 1 matériels et applicatifs -...

  • Service Desk Agent

    il y a 7 jours

    Luxembourg AXIANS EI Temps plein

    The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations. Axians is the VINCI...

  • Service Desk Agent

    il y a 7 jours

    Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...

  • Service Desk Team Leader

    il y a 2 semaines

    Luxembourg NTT DATA Temps plein

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** As a...