Service Desk Agent
il y a 7 jours
Are you looking for the next step in your career? Join NTT Data
Would you like to pursue your career in Public Institutions?
We are currently looking for a Service Desk Agent to join our growing client in Luxembourg.
Project
Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and prioritization codes.
Making an initial assessment and diagnose of incidents and service requests and attempting to resolve them. Make use of the knowledge database
Follow the documented procedures
Escalating incidents or services requests that cannot resolve/fulfil to other support agents in the same support group or to different support groups
Record and update information in the knowledge database
Monitoring progress of incident resolution relative to the appropriate SLA
Keeping customers informed on incident status and progress
Managing the incident life-cycle, including closure and verification
Closing incidents and confirmation with the customer
May be asked to fulfill Itss tasks and vice-versa when working for MEP IT Support
Profile
Professional experience in the field of at least 1 year.
Good IT knowledge.
Experience using ticketing tools.
User oriented.
Fluency in French and English, German is a plus.
Offer
We offer you an attractive salary package, extra-legal benefits such as meal vouchers, etc.
Your main office will be in Luxembourg.
The work schedule is full-time.
-
Support & Service Desk Agent L1-l2
il y a 2 semaines
Luxembourg LHH Temps pleinUn de nos très bons clients recherche **un(e) Support & Service Desk Agent L1-L2** pour intégrer leur équipe "Support / service Desk". Cette opportunité est à pourvoir **dès que possible**, avec une **possibilité d'embauche en CDI** à terme. LHH, au travers d’une marque unique, offre des solutions complètes de Gestion des Talents. Nous sommes...
-
Service Desk Agent L1 Fr/uk
il y a 2 semaines
Luxembourg BlackRidge Group Temps plein**Job Information**: Work Experience - 5+ years Salary - . Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1116 **SERVICE DESK AGENT L1 FR/UK** **Your Mission**: **Your responsibilities**: - As a **Service Desk** **team member you will be: - Maintaining an Asset Database and track changes; -...
-
Gestionnaire D’équipe Service Desk
il y a 16 heures
Luxembourg GovJobs Temps plein**Statut** : Fonctionnaire **Qui recrute ?**: L'Administration parlementaire accompagne l'action de la Chambre des Députés dans ses fonctions législatives et politiques. Ainsi, les 60 députés peuvent, au quotidien, compter sur le soutien de plus de 160 fonctionnaires et salariés. Si vous souhaitez mettre votre talent, votre engagement et votre...
-
IT Service Desk agent
il y a 2 semaines
Luxembourg, Luxembourg lux-Airport Temps pleinYour next professional destination: lux-Airport - Findel - Luxembourg Do you know the airport as a passenger?How about working there?The Société de l'Aéroport de Luxembourg (lux-Airport) is the aerodrome operator responsible for the operation of the airport infrastructure. Our platform provides, among other things, direct flight services to more than 100...
-
IT Service Desk agent
il y a 2 semaines
Luxembourg lux-Airport Temps pleinYour next professional destination: lux-Airport - Findel - Luxembourg Do you know the airport as a passenger?How about working there?The Société de l'Aéroport de Luxembourg (lux-Airport) is the aerodrome operator responsible for the operation of the airport infrastructure. Our platform provides, among other things, direct flight services to more than 100...
-
Service Desk Consultant
il y a 3 semaines
Luxembourg, Luxembourg CTG IT Solutions Temps pleinCTG IT Solutions is currently growing and we are looking for Service Desk Agents to strengthen our teams in Luxembourg. Your MissionsYou will log, categorise, prioritise, diagnose, resolve, close and escalate incidentsYou will have incident ownership and communication throughout the lifecycle of the incidentYou will handle in policy and out of policy service...
-
Service Desk Operator
il y a 2 semaines
Luxembourg CTG IT Solutions Temps pleinCTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...
-
Service Desk Analyst
il y a 4 jours
Luxembourg Ogier Temps plein**Service Desk Analyst (M/F)**: Contribute to the smooth running of the IT Service Desk Support team by providing IT service support across all jurisdictions, adhering to IT procedures and standards. **Key Responsibilities** - Provide Hardware and Software support both locally and remotely for all Ogier Jurisdictions and Escalating appropriately. - Provide...
-
Service Desk
il y a 3 jours
Luxembourg LHH Temps pleinI am looking for a IT Service Desk for my client for an assignment of 6 months. The start-up is to be expected urgently. LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement. At...
-
Service Desk Operator
il y a 1 semaine
Luxembourg CTG Temps plein**CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Senior Service Desk Operator, to join the Service Desk multicultural team, and to be responsible for providing first level IT support to all its users. **Your missions** - You record incidents in the **Service Management Tool**, and make an initial...
