Service Desk Operator
il y a 6 jours
**CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Senior Service Desk Operator, to join the Service Desk multicultural team, and to be responsible for providing first level IT support to all its users.
**Your missions**
- You record incidents in the **Service Management Tool**, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
- You provide a dedicated support to **VIP users** (Deputies for instance)
- You manage the **incident life cycle**, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
- You improve the **knowledge database**, to help your colleagues and the team
**Your profile**
- You are able to speak and write **fluently** at least **English and French**, to communicate easily with all users
- You are experienced and have already worked in a similar position for 1 year
- You are familiar with **ticketing tools** and **ITIL** guidelines
- You are a **team player** who likes to work in an international environment
**Our offer**
- An **attractive salary package** with or without a company **car**:
- ** 5 additional vacation** days each year
- A dedicated **training program** with personal development plans
- Extra-legal advantages (IT material, banks)
- Regular **events** with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons,...
Please note that a criminal record will be asked for this position.
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