Digital Support Specialist for Global Applications
il y a 17 heures
We are seeking a highly motivated and detail-oriented Digital Support Specialist to join our team in Luxembourg. As a key member of our global support team, you will be responsible for providing top-notch support to our customers worldwide.
Key Responsibilities- Monitoring: You will monitor referenced financial applications on a daily basis, identifying and resolving any issues that may arise.
- Reporting: You will prepare, send, and follow up on various reports related to department activities for both internal and external customers.
- Support: You will provide end-user support via our IT Service Management software, phone, or email, ensuring timely resolution of customer inquiries.
- User Account Management: You will create, modify, and deactivate user accounts required to access our referenced applications.
Project participation: You will participate in various projects, including non-regression testing, implementation, programming, and audit processes.
Your Profile- You are currently studying for a relevant university degree (preferably with a focus on IT/Business).
- You have a basic understanding of IT and feel comfortable working with various applications.
- You are fluent in English; additional French and/or German is an advantage.
- You have excellent analytical, communication, and writing skills.
- You are a self-starter who can follow instructions well when needed.
- You can translate your research findings into logical, structured text/graphs.
- You are curious, ready to invest time, and eager to learn.
- Bachelor's Degree
- Less than 6 months of work experience
Estimated Salary: €25,000 - €35,000 per annum, depending on qualifications and experience.
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