Digital Support Specialist for Global Applications

il y a 17 heures


Luxembourg City RTL Group Temps plein
About the Role

We are seeking a highly motivated and detail-oriented Digital Support Specialist to join our team in Luxembourg. As a key member of our global support team, you will be responsible for providing top-notch support to our customers worldwide.

Key Responsibilities
  • Monitoring: You will monitor referenced financial applications on a daily basis, identifying and resolving any issues that may arise.
  • Reporting: You will prepare, send, and follow up on various reports related to department activities for both internal and external customers.
  • Support: You will provide end-user support via our IT Service Management software, phone, or email, ensuring timely resolution of customer inquiries.
  • User Account Management: You will create, modify, and deactivate user accounts required to access our referenced applications.

Project participation: You will participate in various projects, including non-regression testing, implementation, programming, and audit processes.

Your Profile
  • You are currently studying for a relevant university degree (preferably with a focus on IT/Business).
  • You have a basic understanding of IT and feel comfortable working with various applications.
  • You are fluent in English; additional French and/or German is an advantage.
  • You have excellent analytical, communication, and writing skills.
  • You are a self-starter who can follow instructions well when needed.
  • You can translate your research findings into logical, structured text/graphs.
  • You are curious, ready to invest time, and eager to learn.
Requirements
  • Bachelor's Degree
  • Less than 6 months of work experience

Estimated Salary: €25,000 - €35,000 per annum, depending on qualifications and experience.



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