Technical Support Specialist

il y a 1 mois


Luxembourg City Amazon Europe Temps plein

As a Technical Support Specialist at Amazon Europe, you will be responsible for providing exceptional IT support to our customers.

We strive to create an environment where our employees can innovate and make a valuable contribution to our goal of being Earth's most customer-centric company. This role is a technical on-premise position that requires hands-on experience across various support and infrastructure technologies, including PC hardware, IT infrastructure (Wired and Wireless), software applications, and operating system support.

Becoming part of our IT Services Organization means working closely with other internal teams and contractors to troubleshoot issues with IT systems. You will need to have a strong understanding of the broad variety of IT standards deployed at Amazon and be capable of resolving straightforward issues. Excellent communication skills are essential to guide both peers and non-technical colleagues to implement solutions that maintain productivity.

This role offers a unique opportunity to work in a fast-paced global environment where you will be customer-focused and take ownership for the IT experience. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with day-to-day and ad-hoc customer requests. A commitment to maintaining high levels of productivity while working independently with minimal supervision is required.

The estimated salary for this position is €55,000 - €65,000 per year, depending on location and experience. Industry experience supporting operating systems (Windows, Macintosh or Linux) is necessary, as well as excellent customer-facing skills and experience with advanced hardware and software troubleshooting.

Key Responsibilities:

  • Providing professional IT support to all customers
  • Troubleshooting issues with IT systems
  • Working closely with other internal teams and contractors
  • Resolving straightforward issues
  • Guiding peers and non-technical colleagues

Required Skills and Qualifications:

  • Industry experience supporting operating systems (Windows, Macintosh or Linux)
  • Excellent customer-facing skills
  • Experience with advanced hardware and software troubleshooting
  • Ability to understand and execute change management activities
  • Ability to provide on-call support for high-severity incidents

About Amazon Europe:

Amazon Europe is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.



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