Application Production Support

Il y a 4 mois

Luxembourg Sogeti Temps plein

SOGETI is looking for a talented and driven **Application Production Support** to join our company.

**Your challenge**:

- IT Incident management and problem management;
- To monitor the IT Production;
- Service level management and IT reporting to the IT management;
- Technical workarounds implementation.

**Your responsabilities**:

- Proactively detect IT issue by raising tickets (Monitoring and Alerting enhancement);
- Formalize (via ticketing tool) and categorize the incoming requests. Assess properly the impact and Priority;
- Ensure tickets data quality;
- Ensure Proper Communication and global notices to the Operational Users regarding the items resolution and status;
- Deal with IT tickets in a predefined timeframe (Time to repair);
- Raise, help analysing and adressing the technical root causes of the detected IT issues;
- Organize in a recurrent way Problem Management meetings;
- Produce daily, weekly and monthly reportings to internal customers and IT management;
- Deliver incident reports and communicate them widely;
- Perform sanity checks in pre-production before the IT release. Perform sanity checks after the release and monitor the release effectiveness;
- Knowledge management: produce user guides, and documents to upgrade continuously the knowledge database.

**Skills & Requirements**:
**Your profile**:

- Minimum 3 years of experience in similar industry;
- Bachelor degree in IT (minimum BAC+3);
- Functional : Fund Industry / Transfert Agent;
- Material : Databases (Oracle, SQL Server, Sybase), Unix/Linux scripting (ksh);
- Software : Java, Webshere (WSTX), MQ Series, schedulers (Control-M);
- Languages : French. English is a strong asset.
- Within the Framework of our certification PSF please note that the presentation of the criminal record will be requested upon hiring._

**About the company****:
Capgemini Group is a global leader diverse collective of more than 360,000 strategic and technological experts based across more than 50 countries, partnering with world-renowned clients to transform and manage their businesses.
- What do we offer?_

Your career matters to us Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our **personal development, training and career management programs**, and our university innovative and business-focused learning curriculums.

We promote a **culture of diversity**. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.

Our shared values have been at the heart of the group **:honesty**, **boldness**, **trust**, **freedom**, **team spirit**, **modesty** and **fun**. These values influence the way we meet client needs while respecting the regulatory requirements of each country in which we operate, and the way we promote ethically sound practices within Capgemini Group.

Joining Sogeti means being part of a large Group at a human scale, where the **work life balance** is a reality.

**Industry**

Computer/IT Services

**Category**

IT & Infrastructure

**Experience**

Experienced

Applications are considered on a rolling basis

**Location**:Luxembourg

**Workspace type**:On-site

  • Ingénieur de Support d'Application

    il y a 1 semaine

    Luxembourg City CFL Temps plein

    À propos de notre Service InformatiqueNous sommes à la recherche d'un Ingénieur de Support d'Application pour rejoindre notre équipe dynamique. Ce poste est à pourvoir à temps plein et bénéficie du flexitime. L'embauche est définitive à la suite d'une période de stage rémunéré de 2 ans, comprenant des formations et des évaluations. Vos...

  • Application Production Support

    Il y a 5 mois

    Luxembourg amaris Temps plein

    Job description Thanks to our growth in activity in Luxembourg, we are looking for a talented, passionate Application Production Support (F/M/X) who will work for one of our clients on diverse projects. If you want to take on these challenges, your responsibilities will be as follows: **Mission Description**: Provide technical and functional support on at...

  • Application Support Engineer

    il y a 1 semaine

    Luxembourg City CFL Temps plein

    Nous sommes aujourd'hui le premier employeur du Grand-Duché et comptons parmi les recruteurs les plus actifs. Attentifs aux besoins de notre Groupe, comme de ceux de nos employés, nous recrutons, intégrons et accompagnons chaque année plusieurs dizaines de nouveaux collaborateurs et collaboratrices de tous horizons, de tous profils. L'expansion de nos...

  • Application Support Specialist

    Il y a 5 mois

    Luxembourg CTG Temps plein

    **IT SERVICE MANAGEMENT** **LUXEMBOURG**: **Isabelle Poujol-Lamain** **Recruitment Manager** **_CTG PSF is an IT Services Company dedicated to various client mainly in financial sector. _**_We are currently hiring _**_an Application support specialist_**_ _**_for one of our customers._** **YOUR MISSIONS**: - **Prepare, set-up and maintain** **the...

  • Application Support Officer

    il y a 4 semaines

    Luxembourg Cronos Europa Temps plein

    We are currently looking for a “**Application Support Officer**” to strengthen the Cronos Europa team. This job involves providing user support and guidance, including handling user requests, incidents, and bug reports, and ensuring smooth communication through various channels such as a functional mailbox, wiki, and social...

  • Application Support Specialist

    Il y a 5 mois

    Luxembourg CTG Temps plein

    **IT SERVICE MANAGEMENT** **LUXEMBOURG**: **Andrea Miguel** **Recruiter** **CTG PSF** is an IT Services Company dedicated to various clients mainly in the financial sector.We are currently hiring an Application Support Specialist - T24 oriented (M/F/X) for **one of our customers.** **Your taks** - You are in charge to **support the T24 environments** and...

  • Maintenance and Engineering Application Support Specialist

    il y a 2 semaines

    Luxembourg City Cargolux Airlines International S.A. Temps plein

    Job Title: Analyst AMOS SupportJob Summary:We are seeking a highly skilled Analyst AMOS Support to join our team at Cargolux Airlines International S.A. The successful candidate will provide maintenance and engineering application support throughout the organization, ensuring seamless operation of our MRO software computerized maintenance system.Key...

  • Ingénieur de Production

    Il y a 5 mois

    Luxembourg Delta Consulting Company Temps plein

    Notre équipe Delta Technology recherche un Ingénieur de Production / Support Applicatif pour aider et soutenir l'un de nos clients, un acteur majeur de l'industrie technologique. Ingénieur de Production / Support Applicatif aura les responsabilités suivantes: - Gérer les incidents, analyser les problèmes et mettre en place des solutions pérennes. -...

  • IT Production Team Lead

    il y a 2 semaines

    Luxembourg City Bâloise Assurance Luxembourg Temps plein

    Job Title: IT Production Team LeadThe IT Production Team Lead plays a crucial role in ensuring the stability, performance, and reliability of all IT production systems, services, and business applications. This position involves managing a team of IT production support professionals, coordinating with various stakeholders, and implementing best practices to...

  • Business Application Specialist

    Il y a 5 mois

    Luxembourg Lancelot Temps plein

    Lancelot is looking for a Business Application Specialist with **regulatory**, **development** and **core banking** knowledge for a client in the private banking sector. The role: **Regulatory responsibilities** - Manage and implement regulatory projects. - Design a plan for implementing new processes, reporting, and functionalities. - Review and update...

  • Mes Application Manager

    Il y a 4 mois

    Luxembourg ArcelorMittal Temps plein

    ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 17 countries. In 2020, ArcelorMittal had revenues of $53.3 billion and crude steel production of 71.5 million metric tons, while iron ore production reached 58.0 million metric tons. Our goal is to help build a better world...

  • Mes Application Manager

    il y a 1 mois

    Luxembourg ArcelorMittal Temps plein

    ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 17 countries. In 2020, ArcelorMittal had revenues of $53.3 billion and crude steel production of 71.5 million metric tons, while iron ore production reached 58.0 million metric tons. Our goal is to help build a better world...

  • Ingénieur Production

    Il y a 5 mois

    Luxembourg Lux-Advisory Temps plein

    **Lux-Advisory** est un cabinet de conseil spécialisé en gestion de projets et systèmes d’information. Nos consultants interviennent sur des projets à très forte valeur ajoutée dans des contextes internationaux. Dans le cadre de notre développement nous recherchons un **Ingénieur de Production / Exploitation** **informatique.** **Mission** En...

  • Application Support Specialist

    Il y a 5 mois

    Luxembourg CTG Luxembourg PSF Temps plein

    Would you like to evolve in a structure where professional self-fulfillment and career development are key words ? CTG was founded in 1966 in Buffalo, USA. CTG is an international IT solutions & services company, back over 50 years of experience. CTG is the most reliable IT service provider, built on 50 years of meeting our commitments to make technology...

  • IT Production Team Lead

    Il y a 2 mois

    Luxembourg City Bâloise Assurance Luxembourg Temps plein

    The IT Production Team Lead is responsible for overseeing the day-to-day operations of the IT production environment, ensuring the stability, performance, and reliability of all IT production systems, services and business applications. This role involves managing a team of IT production support professionals, coordinating with various stakeholders, and...

  • Consultant Ingénieur de Production

    Il y a 4 mois

    Luxembourg UFO² Consulting Temps plein

    Nous, c’est UFO² Consulting 🛸 Cabinet de Conseil en IT et Organisation.Notre objectif est de faciliter la vie de nos clients en leur mettant à disposition des outils digitaux ou des expertises méthodologiques et technologiques afin de simplifier leur business quotidien. Notre ambition est grande et nous recherchons en permanence des êtres venus...

  • Ingénieur de Production

    Il y a 5 mois

    Luxembourg Lux-Advisory Temps plein

    **Mission** En tant qu’Ingénieur de production, vous serez rattaché(e) au service Support Ops de la Production IT de notre client. Vos missions sont orientées vers une continuité du service, nécessitant la prise en charge du maintien en condition opérationnelle des interfaces clients durant les périodes de service définies, travaillant en horaire...

  • IT Production Team Lead

    il y a 2 semaines

    Luxembourg City Bâloise Assurance Luxembourg Temps plein

    The IT Production Team Lead is responsible for overseeing the day-to-day operations of the IT production environment, ensuring the stability, performance, and reliability of all IT production systems, services, and business applications.Key ResponsibilitiesTeam Leadership and ManagementLead, mentor, and manage a team of IT production support staff.Set clear...

  • Operateurs de Production

    Il y a 5 mois

    Luxembourg IPRecruteSolutions Temps plein

    Travaillant en étroite collaboration avec le personnel clé au sein de chaque entreprise cliente pour développer une stratégie de recherche de personnes talentueuses. **L’humain d’abord en alliant un service personnalisé.** **Description du poste**: **Poste au Luxembourg** - Conduite des installations de production en assurant la qualité et la...

  • Application Administrator

    Il y a 6 mois

    Luxembourg Charles Oakes Temps plein

    **Application Administrators **Are you looking for an opportunity to support tools underpinning investment projects throughout the EU? Come join our team supporting the work of the European Investment Bank in Luxembourg. Responsibilities will include: - Release management - coordinate continuous systems evolution deployments. - Coordinate setting-up and...