Customer Service Officer
il y a 2 semaines
**Description de l'entreprise**
Le Groupe luxembourgeois **Olky**est un acteur de premier plan connu pour ses activités de service de paiement et de services sur actifs numériques. Olky est également implanté en France et exerce ses activités en libre prestations de services dans l'ensemble de l'Union Européenne et de l'Espace Economique Européen.
Olky connait une forte croissance ces dernières années sur ses premiers marchés BtoB puis plus récemment BtoC.
Soucieux du bien-être de ses collaborateurs, Olky propose des conditions de travail agréables et modernes au sein d’une équipe dynamique animée par l’innovation.
Nous recherchons des chargés de support client (H/F) pour contribuer au succès de notre équipe.
**Responsabilités**:
Au sein d’une équipe dynamique, et le respect des dispositions légales et réglementaires applicables, votre mission consiste principalement à:
- Enregistrer les demandes et les plaintes des clients reçues par tous les moyens de communication
- Traiter avec professionnalisme et rapidité les demandes et les plaintes des clients et les informer de leur statut
- Surveiller les alertes relatives aux incidents éventuels tels que pannes, indisponibilité, temps de réponse long pour fournir une réponse, etc.
- Assurer la collecte et l'archivage corrects des documents (notamment ceux liés aux obligations de conformité)
- Gérer les relations avec les services internes (informatique, conformité, juridique)
- Participer au développement des outils de gestion de l'information (suggestions de changements/adaptations pour améliorer/augmenter l'efficacité et la productivité dans le traitement des clients)
Des missions ponctuelles pourront également être confiées (mise à jour de procédure, analyses spécifiques, etc.).
- Titulaire d'un diplôme de l'enseignement supérieur bac + 2 (BTS commerce international,..)
- Maîtrise de l'anglais à un bon niveau
- Bonne connaissance d'une autre 1 langue étrangère parmi l’allemand, le portugais, le polonais, l’italien ou l’espagnol...
- Souci du détail et compétences analytiques, rigueur, excellentes compétences interpersonnelles et de communication
- Capacité à travailler en équipe, tout en étant autonome
- Diplomate et discret avec un fort sens de la confidentialité
- Connaissance de MS Office (Word, Excel, Outlook)
- Connaissance de la pratique bancaire ou du service à la clientèle.
**Avantages offerts**:
- Environnement de travail agréable ;
- L'accès à de nombreuses formations ;
- Développement au sein d'une entreprise qui connaît une croissance annuelle constante.
**La collecte et le traitement des informations personnelles sont soumis au respect des procédures prévues par le RGPD (Règlement général sur la protection des données) et, en particulier, à l'obligation de fournir aux personnes concernées des informations sur leurs droits.**
Type d'emploi : CDI, Temps plein
Horaires:
- Travail en journée
Langue:
- Français (Obligatoire)
- Anglais (Requis)
Type d'emploi : Temps plein, Durée indéterminée
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