Customer Service Front End Representative

il y a 1 jour


Luxembourg Spring Professional Temps plein

**Employment Type**
- Full Time

**Contract Type**
- Temp

**Category**
- Procurement & Supply Chain

**External Reference**
- A1H6M000008SEXMQAE

**Location**
- Luxembourg

**Client Description**:
Our client, a global solutions provider in the manufacturing sector, is looking for a Customer Service Representative to support their team for at least 6 months.

Spring Professional | LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle management and highly qualified professionals in contracting, temporary and permanent placement.

**Responsibilities**:

- Responsible for the order fulfillment activities of customer orders into SAP R/3, ECC6, systems.
- Receives change
- requests and initiates required action for response to the customer, including the order maintenance /customer master files and communicates changes to the appropriate personnel/departments and customer.
- Receives and timely responds to customer inquiries on order status, changes and follow up.
- Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.
- Process Daily Control reports.
- Prepares Pro forma
- Invoices and follows up on payments (L/C, Draft/Cash before shipment).
- Ensures and provides quality service to both internal and external customers.
- Conducts follow up phone calls to survey respondents who have concerns or questions.
- Provides back-up support to other group members in the performance of job duties as required.
- Coordinates and follow up of all requests for documentation/certificates.
- Support to sales force (meeting / customer.visit preparation - critical items).
- Bachelor’s degree or equivalent work experience
- Knowledge of basic Supply Chain Management principles
- Customer driven - both internal & external customers, business acumen
- Strong communication skills : clear + concise + persuasive style, ability to interact professionally with all staff levels, ability to develop positive relationships in multicultural environment
- Convincing / negotiating skills
- Stress-resistant
- Organized & reliable person : timely completion of tasks
- Continuous improvement & proactivity
- Fluency in English (written+spoken); German and French will be an asset.

To include yourself in this recruitment process; to find out more information about this role; or to discuss other career opportunities we have available, please contact Mounir as soon as possible - CONFIDENTIALITY ASSURED.

Ready For Next.

LI-MO2


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