Itil Incident Manager
il y a 4 semaines
**A propos de Talan**
Vous êtes passionné par le digital, la data, l'ioT ou l'IA et souhaitez rejoindre une équipe dynamique et ambitieuse à taille humaine ?
N'attendez plus et rejoignez Talan
Depuis plus de 15 ans, nous conseillons les entreprises et les administrations et les accompagnons dans la mise en œuvre leurs projets de transformation au Luxembourg et à l'international.
Pour ce faire, nous nous appuyons à la fois sur le levier technologique et sur la force de notre ADN basé sur l'intelligence collective, l'agilité et le goût d'entreprendre.
Présent sur cinq continents, avec plus de 4 000 collaborateurs notre objectif est de dépasser la barre du milliard d'€ de CA à horizon 2024. L'innovation est au cœur de notre développement et nous intervenons dans les domaines liés aux mutations technologiques des grands groupes, comme le Big Data, l'IoT, la Blockchain et l'Intelligence Artificielle.
Nos valeurs & terrains de jeu:
- Intelligence collective
- Agilité
- Entreprenariat /Intrapreneuriat
- Engagement (employé, partenaires, écoles, associations...)
- Respect de l'humain et qualité de vie au travail
- Ouverture d'esprit et inclusivité
Ensemble, construisons le futur de Talan.
As an ITIL Incident manager/owner you will:
- Execute the daily activities of an Incident manager : Drive Major incident resolution, communicate on incident resolution progress, escalate critical incident within the bank and toward third party provider, coordinate with the various Bank’s stakeholders.
- Manage and improve the processes and tool, including monitoring process performance via agreed key performance indicators (KPI) and report on a regular basis to stakeholders;
- Closely interact with the internal/external IT service providers to secure service delivery in line with the agreed targets, to ensure interfaces are working smoothly and to collect and assess their requirements in relation to processes and service management tools;
- Represent your process(es) in internal and external meetings;
- Closely collaborate with other process managers to ensure smooth process interfaces and consistency across different processes;
- Present the results of your work and matters within your area of responsibility and discuss them with your peers, at various management levels within the IT department and with external IT service providers;
- Ensure coordination and communication with Clients IT teams. The position offers you excellent opportunities to contribute to the delivery of stable IT services in a processoriented environment and to interact with a broad range of IT colleagues from various areas.
Essential:
- a bachelor’s degree (or post-secondary vocational education plus four years of relevant experience, or eight years of relevant experience) in computer science, information systems administration or another relevant field;
- in addition, a minimum of three and ideally five or more years’ experience in the field of IT process management and/or IT service management. Including a concrete experience in the execution of Incident management;
- communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening)
- “ITIL Foundation” certification. (Other certifications like “lifecycle” or “Capability” are welcome)
- positive attitude and customer focus as well as stress resistant
- team player with strong interpersonal skills
- innovative thinking and problem solving
- willingness to ensure on duty activities when required
Desired:
- willingness to contribute and support a Knowledge sharing culture
- practical experience with Service Management tools or with data analytics tools;
- experience in incident management
- advanced experience in Microsoft Office (Excel/Powerpoint).
- practical experience in developing and maintaining reports in Business Objects
- knowledge in banking industry activities
- experience in positions requiring managing people activities
-
Itil Incident Manager
il y a 7 jours
Luxembourg Talentuch LLC Temps pleinJoin a dynamic infrastructure company headquartered in Luxembourg, making waves in Belgium and France. Specializing in Microsoft cloud services, IP telephony, and managed services, we're on the lookout for an ITIL Incident Manager to join our client's innovative team. **Role: ITIL Incident Manager** **Responsibilities**: - Oversee day-to-day Incident...
-
Itil Incident Manager
il y a 1 semaine
Luxembourg BTO spa Temps pleinBTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges. Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation. This...
-
Itil Incident Manager
il y a 2 semaines
Luxembourg, Luxembourg BTO spa Temps pleinBTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation.This...
-
Itil Incident Manager
il y a 2 semaines
Luxembourg, Luxembourg Talentuch LLC Temps pleinJoin a dynamic infrastructure company headquartered in Luxembourg, making waves in Belgium and France. Specializing in Microsoft cloud services, IP telephony, and managed services, we're on the lookout for an ITIL Incident Manager to join our client's innovative team.Role: ITIL Incident ManagerResponsibilities: Oversee daytoday Incident Management process....
-
Nsi - Itil Incident Manager - Fr/an
il y a 2 semaines
Luxembourg NSI Temps plein**Description de l'offre d'emploi**: Afin de renforcer nos équipes, nous sommes à la recherche d'un** ITIL Incident Manager **parlant **français et anglais.** **Vos principales responsabilités**: - Prise en charge de la gestion opérationnelle du processus - Coordination de toutes les activités du processus - Suivi des indicateurs clés de performance...
-
Nsi - Itil Incident Manager - Fr/an
il y a 2 semaines
Luxembourg, Luxembourg NSI Temps plein**Description de l'offre d'emploi**:Afin de renforcer nos équipes, nous sommes à la recherche d'un** ITIL Incident Manager **parlant **français et anglais.****Vos principales responsabilités**:- Prise en charge de la gestion opérationnelle du processus- Coordination de toutes les activités du processus- Suivi des indicateurs clés de performance (Key...
-
Itil Operations Manager
il y a 4 semaines
Luxembourg Contracts Recruitment Consulting Temps plein**ITIL Operations Manager (Incident & Change Management) - Luxembourg (EU Nationals Only)** Major European Institution in Luxembourg (& Belgium) **Activities**: - Coordinates activities that affect IT Operations organisation - Responsible for the production and planning of daily operations - Liaise with the Team leaders but also with the different team...
-
Itil Incident and Problem Manager/owner
Il y a 2 mois
Luxembourg ARHS Cube Temps plein**Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)** ! **Your main responsibilities will be**: - Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on...
-
Itil Incident and Problem Manager/owner
il y a 4 semaines
Luxembourg ARHS Cube Temps plein**Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)** ! **Your main responsibilities will be**: - Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on...
-
Itil Incident and Problem Manager/owner
il y a 3 semaines
Luxembourg ARHS Cube Temps plein**Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)** ! **Your main responsibilities will be**: - Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on...
-
Major Incident Manager
il y a 3 semaines
Luxembourg BlackRidge Group Temps plein**Job Information**: Work Experience - 4-5 ans Salary - . Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1119 **MAJOR INCIDENT MANAGER** **What is the opportunity?** We are looking for a Major Incident Manager who can drive consistent Incident management. - operational framework and processes...
-
Incident Manager
Il y a 2 mois
Luxembourg HIKMA-SOLUTIONS Temps pleinHikma-Solutions recherche pour l'un de ses clients : "Incident manager (H/F)" en CDI. **Votre mission**: - Vous êtes en charge du pilotage des incidents majeurs et crises 24/7 ; - Vous assurez la qualité du service et la communication permettant aux différents acteurs de l'entreprise d'avoir une plus grande réactivité ; - Vous identifiez les écarts...
-
Incident Manager
il y a 3 jours
Luxembourg HIKMA-SOLUTIONS Temps pleinHikma-Solutions recherche pour l'un de ses clients : "Incident manager (H/F)" en CDI. **Votre mission**: - Vous êtes en charge du pilotage des incidents majeurs et crises 24/7 ; - Vous assurez la qualité du service et la communication permettant aux différents acteurs de l'entreprise d'avoir une plus grande réactivité ; - Vous identifiez les écarts...
-
Incident Manager
il y a 3 semaines
Luxembourg Lombard Odier & Cie Temps pleinA career at _Lombard Odier_ means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF_ - 300 billion and operating from over 25...
-
Itil Incident and Problem Manager/owner
il y a 2 semaines
Luxembourg, Luxembourg ARHS Cube Temps pleinJob Description:You are talented, motivated and ambitious? Then, we will be more than happy to meet youArηs Cube is looking for a ITIL Incident and Problem Manager/Owner (M/F) Your main responsibilities will be: Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on incident resolution progress, escalate...
-
Incident Manager
il y a 2 semaines
Luxembourg, Luxembourg HIKMA-SOLUTIONS Temps pleinHikma-Solutions recherche pour l'un de ses clients : "Incident manager (H/F)" en CDI.**Votre mission**:- Vous êtes en charge du pilotage des incidents majeurs et crises 24/7 ;- Vous assurez la qualité du service et la communication permettant aux différents acteurs de l'entreprise d'avoir une plus grande réactivité ;- Vous identifiez les écarts et...
-
Incident Manager
Il y a 2 mois
Luxembourg TMC Temps pleinLuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for an Incident Manager **| Your challenges?**: - Design, deploy, and continually improve Incident management processes adhering to ITIL...
-
Incident Manager
il y a 19 heures
Luxembourg TMC Temps pleinLuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for an Incident Manager **| Your challenges?**: - Design, deploy, and continually improve Incident management processes adhering to ITIL...
-
Incident Manager
il y a 2 semaines
Luxembourg Cronos Luxembourg Temps pleinWe are currently looking for an Incident Manager to strengthen the Cronos Europa team. **Responsabilities**: You will lead and prioritise all incidents based on impact and urgency, as well as assessing resources and capacity. Address recommendations for improvement Ensuring that all IT teams follow the incident management process for every incident - Inc....
-
Incident Manager Luxembourg
il y a 4 jours
Luxembourg CogniWave Dynamics Temps pleinCogniWave Dynamics est une société de consulting avec un esprit Start-up et des projets en Intelligence artificielle. Nous intervenons sur les métiers de la banque et de l’assurance, de l’IT et de la BI, des nouvelles technologies, de la cybersécurité et de l’intelligence artificielle. 1) Nous avons développé un outil interne qui...
