Emplois actuels liés à Itil Incident and Problem Manager/owner - Luxembourg - ARHS Cube
-
Itil Incident and Problem Manager/owner
il y a 2 semaines
Luxembourg ARHS Cube Temps plein**Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)** ! **Your main responsibilities will be**: - Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on...
-
Itil Problem and Process Manager
il y a 2 semaines
Luxembourg ARHS Cube Temps plein**Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Problem and Process Manager (M/F)** ! **Your main responsibilities will be**: - Problem Management: - Work with the Problem Manager to execute the daily tasks of the process - Report updates on...
-
Incident and Problem Manager
il y a 2 semaines
Luxembourg ARHS Cube Temps pleinYou want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! ARHS Group - Part of Accenture is looking for an** Incident and Problem Manager (M/F)**who will be in charge of the upkeep and smooth operations of IT systems overseeing all aspects of the incident...
-
Problem Manager
il y a 2 semaines
Luxembourg AUBAY S.A. Temps pleinJoin our dynamic team at an International Financial Institution, where innovation and excellence drive our operations. As a Problem Manager, you'll play a crucial role in maintaining the reliability and efficiency of our IT services. **Responsibilities**: - Track and communicate the progress of identified problems to relevant stakeholders. - Conduct...
-
Itil Service Manager
il y a 7 jours
Luxembourg Charles Oakes Temps plein**Service Managers-ITIL** We are thrilled to present an exceptional opportunity for a talented ITIL/ITSM Service Manager to join our team supporting the major EU institutions in Luxembourg. This role is essential for ensuring the delivery of high-quality IT services, managing service lifecycles, and maintaining compliance with ITIL standards within our...
-
Itil Operations Manager
il y a 2 semaines
Luxembourg Contracts Recruitment Consulting Temps plein**ITIL Operations Manager (Incident & Change Management) - Luxembourg (EU Nationals Only)** Major European Institution in Luxembourg (& Belgium) **Activities**: - Coordinates activities that affect IT Operations organisation - Responsible for the production and planning of daily operations - Liaise with the Team leaders but also with the different team...
-
Nsi - Itil Incident Manager - Fr/an
il y a 1 jour
Luxembourg NSI Temps plein**Description de l'offre d'emploi**: Afin de renforcer nos équipes, nous sommes à la recherche d'un** ITIL Incident Manager **parlant **français et anglais.** **Vos principales responsabilités**: - Prise en charge de la gestion opérationnelle du processus - Coordination de toutes les activités du processus - Suivi des indicateurs clés de performance...
-
Major Incident Manager
il y a 5 jours
Luxembourg BlackRidge Group Temps plein**Job Information**: Work Experience - 4-5 ans Salary - . Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1119 **MAJOR INCIDENT MANAGER** **What is the opportunity?** We are looking for a Major Incident Manager who can drive consistent Incident management. - operational framework and processes...
-
Incident Manager
il y a 1 semaine
Luxembourg Getronics Temps pleinWorking in the area of information technology, an Incident Manager is essentially responsible for the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process, from evaluation to resolution. Incident Manager records all issues and helps to design ways to prevent similar problems in the future. He or she will...
-
Incident Manager
il y a 4 jours
Luxembourg Lombard Odier & Cie Temps pleinA career at _Lombard Odier_ means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF_ - 300 billion and operating from over 25...
-
Service Delivery Manager for Critical Incident Response
il y a 1 semaine
Luxembourg, Luxembourg Orcan Intelligence Temps pleinAbout Orcan IntelligenceAt Orcan Intelligence, we specialize in providing expert incident management services to our clients. Our team of experienced professionals is dedicated to delivering top-notch solutions that meet the highest standards of quality and reliability.Job DescriptionWe are seeking an exceptional Service Delivery Manager to join our team. As...
-
Change and Release Manager/owner
il y a 2 jours
Luxembourg HNM Solutions Temps plein**Job ID: HNMJD1778**: **Role: Change and Release Manager/Owner** **Locations: Luxembourg** **Description**: As an ITIL Change and Release manager/owner you will: - manage and improve the processes and tool, including monitoring process performance via agreed key performance indicators (KPI) and report on a regular basis to stakeholders; - closely...
-
Problem Management Analyst
il y a 6 jours
Luxembourg Banque Internationale à Luxembourg Temps pleinBanque Internationale à Luxembourg LuxembourgPosted 1 day ago Hybrid Permanent Negotiable Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and...
-
Problem Management Analyst
il y a 1 semaine
Luxembourg Banque Internationale à Luxembourg (BIL) Temps pleinFounded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000 people, BIL is...
-
Problem Management Analyst
il y a 1 jour
Luxembourg BIL Temps pleinDescription Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000...
-
Problem Management Analyst
il y a 1 jour
Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein**Description** Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000...
-
Junior Process and Major Incident
il y a 7 jours
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Incident Manager
il y a 1 semaine
Luxembourg ARHS Cube Temps plein**Job Description**: You want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! ARHS Cube is looking for an** Incident Manager (M/F) **who will be in charge of the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process....
-
Nsi - Problem & Knowledge Manager - Fr/an
il y a 2 heures
Luxembourg NSI Temps plein**Description de l'offre d'emploi**: Afin de renforcer nos équipes, nous sommes à la recherche d'un(e) **Problem & Knowledge Manager** parlant **français et anglais.** **Vos principales responsabilités**: - Gestion des problèmes (Problem Management)_ - Identifier, analyser et résoudre les causes racines des incidents majeurs et récurrents - Mettre...
-
Problem & Knowledge Manager (H/F)
il y a 2 semaines
Luxembourg Rcube Professional Services S.A Temps pleinNous recherchons pour l'un de nos clients un Problem & Knowledge Manager **Mission principale**: Le Problem et Knowledge Manager est responsable de la mise en œuvre efficace et de la gestion quotidienne des processus Problem Management et Knowledge Management. Il joue un rôle central dans l'identification des causes profondes des incidents et dans...
Itil Incident and Problem Manager/owner
il y a 1 mois
**Job Description**:
You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**
Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)**
**Your main responsibilities will be**:
- Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on incident resolution progress, escalate critical incident within the bank and toward third party provider, coordinate with the various Bank’s stakeholders
- Execute the daily activities of a problem manager : open new Problem, follow Problem resolution with resolver teams, communicate to stakeholders
- Manage and improve the processes and tool, including monitoring process performance via agreed key performance indicators (KPI) and report on a regular basis to stakeholders
- Closely interact with the internal/external IT service providers to secure service delivery in line with the agreed targets, to ensure interfaces are working smoothly and to collect and assess their requirements in relation to processes and service management tools
- Represent your process(es) in internal and external meetings
- Closely collaborate with other process managers to ensure smooth process interfaces and consistency across different processes
- Present the results of your work and matters within your area of responsibility and discuss them with your peers, at various management levels within the IT department and with external IT service providers
- Ensure coordination and communication with Clients IT teams
**Qualifications**:
**Your Profile**:
- A bachelor’s degree (or post-secondary vocational education plus four years of relevant experience, or eight years of relevant experience) in computer science, information systems administration or another relevant field
- A minimum of three and ideally five or more years’ experience in the field of IT process management and/or IT service management. Including a concrete experience in the execution of Incident and or problem management
- Communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening)
- “ITIL Foundation” certification (other certifications like “lifecycle” or “Capability” are welcome)
- Positive attitude and customer focus as well as stress resistant
- Team player with strong interpersonal skills
- Innovative thinking and problem solving
- Willingness to ensure on duty activities when required
**Bonus. We would be delighted if you have**:
- Willingness to contribute and support a Knowledge sharing culture
- Practical experience with Service Management tools or with data analytics tools
- Advanced experience in Microsoft Office (Excel/Powerpoint)
- Practical experience in developing and maintaining reports in Business Objects
- Knowledge in banking industry activities
- Experience in positions requiring managing people activities
Additional Information
**ARȠS?**
Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services.
We are composed of 17 entities across 9 countries that are unified by the Arηs Group, with more than **2500 consultants**.
This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.
**_
Our Vision and Values_**
Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.
Our values are**:caring, agility, excellence, innovation, continual improvement, and reliability**.
Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.
**_ Our Culture_**
We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.
**_ Our Brand_**
The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.
**Don’t hesitate Join our team**
**_ What you’ll get:_**
An **informal hierarchy **and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe benefits
