Incident Manager

il y a 2 semaines

Luxembourg Cronos Luxembourg Temps plein

We are currently looking for an Incident Manager to strengthen the Cronos Europa team.

**Responsabilities**:
You will lead and prioritise all incidents based on impact and urgency, as well as assessing resources and capacity. Address recommendations for improvement

Ensuring that all IT teams follow the incident management process for every incident - Inc. updates

Ensure proper recording, documentation and closure - quality and escalation checks

You are in charge of process and tool management and improvement, including monitoring process performance via agreed KPIs and reporting regularly to stakeholders, (Post incident reports, Trends, etc....)

Inform management and Problem managers of recurring incident,

**Responsible for the Process and training documentation**:
You provide guidance and training to responsible stakeholders on how to meet the defined requirements from a process perspective, Following of end users complaints

Annual review of above documentations

You present the results of your work and ensure coordination and communication with the customers' IT teams.

IMP related Central POC for ITOC FAQ and SPOC for rest of IT Operations

Participate at CAB meetings

Develop initiatives for continuous process improvements.

**Profile**:
You ideally have experience in the field of IT process management and/or IT service management,

You have a team leadership/Management experience.

You have "ITIL Foundation" certification. (Other certifications like "lifecycle" or "Capability" are welcome),

You are fluent in French and have a good knowledge of English.

Why Cronos Group?

**We'll propose you**:

- An attractive salary package with or without car
- A good work-life balance environment
- The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
- The opportunity to develop your skills thanks to tailor-made training courses according to your needs
- A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos

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