Major Incident Manager

Il y a 7 mois


Luxembourg BlackRidge Group Temps plein

**Job Information**:
Work Experience
- 4-5 ans

Salary
- .

Industry
- IT Services

City
- Luxembourg

Country
- Luxembourg

Province
- Luxembourg (fr)

Postal Code
- L-1119

**MAJOR INCIDENT MANAGER**

**What is the opportunity?**

We are looking for a Major Incident Manager who can drive consistent Incident management.
- operational framework and processes for high priority incidents focusing on effective and efficient
- service recovery. Major/Incident Management in executing best practices in investigation,
- hierarchical and technical escalation, diagnosis, recovery, documentation, communication and
- transition to Problem Management.

This role reports in to the local Senior Service Delivery Manager. This is a high-profile role providing
- Major Incident Management support to the CACEIS IS Bank Production Center, Infrastructure and

**What will you do?**

Ensure the design, development, implementation, operation and continual service improvement of an
- Incident / Major Incident Management Framework, strategy and process are in place and executed
- effectively
- Establish direction for the prioritization and development of Major Incident Response in alignment
- with the ITIL service model and industry best practices
- Responsible for Global facilitation and response of all major incidents impacting mission critical
- business Applications and Infrastructure Services on a 7x24x365 basis
- Validating the priority level of the incident
- Setting up of a technical bridge
- Engaging of Recipient’s support teams
- Major Incident Communication to the Recipient’s nominated Single Point of Contact (SPOC)
- Managing the engagement and interaction of Infrastructure Provider to support Major
- Incident Services.
- Ensure that the logging, management, and resolution of ‘Major Incident’ tickets are in line
- with the enterprise major incident and problem processes.
- Engagement and management of business bridges
- Managing of communications to the Recipient’s user base
- Assists the Manager and team with daily operational duties and tasks ensuring documented processes
- are followed and Incident Communications are accurate, sent out in a timely, effective and efficient
- manner meeting SLA commitments
- Responsible for Post Incident Reviews and smooth transition to Problem Management
- Responsible for the accurate recording of incident data in the ITSM tool
- Public

**What do you need to succeed?**

Must-have:
Technical understanding in a variety of hardware and software platforms: Windows, proprietary and
- open source UNIX varieties,(Linux, AIX), Tandem-NSK, iSeries Mid-Range operating systems;
- Mainframe, Virtual, Storage, Cloud Computing, Database technologies, Networks and back-end
- infrastructure
- University Degree or Information Technology Diploma (preferred)
- Demonstrated leadership ability / managerial experience
- ITIL v3 Certification: ITIL Foundations (ITIL Service Operations preferred)
- Thorough understanding of Major Incident / Incident Management & Response / Processes
- Keen and able to work within a 7/24 globally supported environment
- Experience in a Leadership role

Nice-to-have:

- Ability to manage multiple high priority incidents
- Previous hands-on role in IT Service Management Operations
- Experience managing incidents, changes or problems
- Client Support experience (Helpdesk, Command Centre or similar structure)

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together
- to deliver trusted advice to help our clients thrive and communities prosper.
- We care about each other, reaching our potential, making a difference to our communities, and
- achieving success that is mutual
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Opportunities to building close relationships with clients



  • Luxembourg ARHS Cube Temps plein

    **Job Description**: In order to join one of our teams in Luxembourg, Arηs Cube is looking for a **Process and Major Incident & Request Manager (M/F) **to lead the Service Management processes. Your Main Responsibilities: - Design, deploy, and maintain ITIL processes - Monitors the performance of processes and composes reports - Develop initiatives for...

  • Itil Incident Manager

    Il y a 6 mois


    Luxembourg Talentuch LLC Temps plein

    Join a dynamic infrastructure company headquartered in Luxembourg, making waves in Belgium and France. Specializing in Microsoft cloud services, IP telephony, and managed services, we're on the lookout for an ITIL Incident Manager to join our client's innovative team. **Role: ITIL Incident Manager** **Responsibilities**: - Oversee day-to-day Incident...

  • Itil Incident Manager

    Il y a 6 mois


    Luxembourg BTO spa Temps plein

    BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges. Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation. This...

  • Incident Manager

    Il y a 7 mois


    Luxembourg Lombard Odier & Cie Temps plein

    A career at _Lombard Odier_ means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF_ - 300 billion and operating from over 25...

  • Incident Manager

    Il y a 6 mois


    Luxembourg TMC Temps plein

    LuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for an Incident Manager **| Your challenges?**: - Design, deploy, and continually improve Incident management processes adhering to ITIL...

  • Incident Manager

    Il y a 6 mois


    Luxembourg Cronos Luxembourg Temps plein

    We are currently looking for an Incident Manager to strengthen the Cronos Europa team. **Responsabilities**: You will lead and prioritise all incidents based on impact and urgency, as well as assessing resources and capacity. Address recommendations for improvement Ensuring that all IT teams follow the incident management process for every incident - Inc....

  • Incident Manager

    Il y a 6 mois


    Luxembourg HIKMA-SOLUTIONS Temps plein

    Hikma-Solutions recherche pour l'un de ses clients : "Incident manager (H/F)" en CDI. **Votre mission**: - Vous êtes en charge du pilotage des incidents majeurs et crises 24/7 ; - Vous assurez la qualité du service et la communication permettant aux différents acteurs de l'entreprise d'avoir une plus grande réactivité ; - Vous identifiez les écarts...


  • Luxembourg CogniWave Dynamics Temps plein

    CogniWave Dynamics est une société de consulting avec un esprit Start-up et des projets en Intelligence artificielle. Nous intervenons sur les métiers de la banque et de l’assurance, de l’IT et de la BI, des nouvelles technologies, de la cybersécurité et de l’intelligence artificielle. 1) Nous avons développé un outil interne qui...


  • Luxembourg Satispay Temps plein

    **About Satispay** At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision**:simplifying...


  • Luxembourg NSI Temps plein

    **Description de l'offre d'emploi**: Afin de renforcer nos équipes, nous sommes à la recherche d'un** ITIL Incident Manager **parlant **français et anglais.** **Vos principales responsabilités**: - Prise en charge de la gestion opérationnelle du processus - Coordination de toutes les activités du processus - Suivi des indicateurs clés de performance...


  • Luxembourg Lux-Advisory Temps plein

    **Lux-Advisory **is a company specialized in IT Services and Finance. Our consultants take part in European or International projects. To support the increase of our activity, we are currently looking for an **Incident Management and Business Continuity Consultant.** **Mission** In support of the Corporate Governance and Internal Policies team, the...


  • Luxembourg Major Job Temps plein

    For a Worldwide Leading Pharmaceutical Group, we are now recruiting for the international operations office, which is based in Luxembourg. They will actively participate to the negotiation of any modification of such agreements and will be the global responsible person for the license relationships related to his products portfolio, acting as the main...


  • Luxembourg Amazon EU Sarl Temps plein

    Bachelor's degree or Project management and delivery experience - Experience in industry risk assessment and resilience processes The Senior Risk Manager (People Risk), leads a program that enables a comprehensive threat and risk management framework and the development of commensurate mitigation measures and capabilities to cope with various levels of...

  • Construction Project Manager

    il y a 3 semaines


    Luxembourg, Luxembourg ACZENTA Temps plein

    We are seeking a seasoned Construction Project Manager to oversee the development of large-scale conference and office centers.As part of our esteemed construction team, you will be responsible for managing contracts with clients and subcontractors, ensuring timely completion, and adhering to industry standards.The ideal candidate will possess a strong...


  • Luxembourg EKXEL IT Services & Financial Engineering Temps plein

    Are you looking for a challenging opportunity and want to take advantage of a great job to give new inpulse to your career? This offer is for you. In order to support one of our clients, a large and **famous European Public Institution in Luxembour**g, we are looking for a** Cybersecurity Expert Lead Manager.** **EKXEL IT Services**, is a **European leader...


  • Luxembourg Amazon EU Sarl Temps plein

    1. An advanced degree 2. Project management and delivery experience 3. Knowledge and qualification in industry risk assessment and resilience processes 4. Demonstrated ability to work with multiple, competing deadlines, with excellent attention to detail 5. Ability to communicate with all levels of business leadership and staff The Senior Manager Risk...

  • Program Manager

    Il y a 2 mois


    Luxembourg City Amazon Europe Temps plein

    Job SummaryThe EU Contractor Safety Program Manager will play a crucial role in supporting the execution of the Contract Risk Management (CRM) program at Amazon Europe. This position requires a strong focus on contractor safety management, with a primary responsibility to develop and implement processes and tools to support Amazon site, regional, and project...

  • Deep - Service Manager

    Il y a 2 mois


    Luxembourg EBRC Temps plein

    Afin de renforcer les équipes de DEEP au sein de la Business Line Customer Support and Operations, nous recherchons actuellement un(e) **Service Manager** **(M/F/n)** **Vos missions**: - Pour l’ensemble de nos services et solutions, vous supportez au quotidien nos clients grâce : à la résolution rapide des incidentsde hautes priorités, au traitement...

  • Deep - Service Manager

    Il y a 2 mois


    Luxembourg POST Group Temps plein

    **DEEP - Service Manager**: **Date**:8 nov. 2024 **Lieu**: Luxembourg, Luxembourg **Entreprise**:POST Luxembourg Afin de renforcer les équipes de DEEP au sein de la Business Line Customer Support and Operations, nous recherchons actuellement un(e) **Service Manager** **(M/F/n)** **Vos missions**: - Pour l’ensemble de nos services et solutions, vous...

  • Program Manager

    Il y a 2 mois


    Luxembourg Amazon Europe Core Sarl Temps plein

    Bachelor's degree - Relevant work experience with contractor health and safety management within EU - NEBOSH Diploma or similar Safety related qualification as per local regulations. - Program or project management experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Advanced proficiency...