Incident Manager
il y a 2 semaines
A career at _Lombard Odier_ means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF_
- 300 billion and operating from over 25 offices across 4 continents._
- With a history spanning over 225 years, _Lombard Odier_ is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide_
- advanced banking technology to other financial institutions._
- “Rethink Everything” is our philosophy_ - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients._
The Incident Managers are responsible for promptly identifying and addressing incidents that could disrupt banking operations, such as system outages, security breaches, or data integrity issues. This role involves coordinating incident response efforts, managing communication with stakeholders, conducting post-incident analysis to determine root causes, and implementing preventive measures to enhance the resilience of banking systems. The Incident Managers' role is essential in maintaining the trust and reliability of critical financial services.
As a member of the Availability Management team in charge of Incident, Problem and Service Level management, split between Luxembourg and Geneva, you will assume key Incident Management responsibilities.
YOUR MISSION- Identify and classify incidents, such as system outages, service disruptions, service degradation, or security breaches- Prioritize incidents based on their impact and urgency (or other parameters such as client or risk impact), ensuring the most critical issues are addressed first- Act as a central point of contact for incident communication and coordination among different T&O teams- Determine when to escalate incidents to higher levels of management or support, as needed- Develop and implement incident response plans and procedures to efficiently resolve issues- Keep stakeholders, including end-users and management, informed about incident status and resolution progress- Conduct post-incident analysis to identify the underlying causes and suggest preventive measures- Maintain detailed incident records, including the timeline of events and actions taken during incident resolution- Review incident management processes and practices to enhance response and recovery capabilities- Provide regular reports on incident management performance, including incident trends and response times- Help other support teams in keeping incident backlog at a reasonable level- Manage stakeholder expectations and ensure transparency throughout the incident lifecycle- Ensure proper documentation of incident resolution details, including lessons learned- Analyze incident data to identify trends and areas for improvement- Propose and implement changes to prevent recurring incidents and enhance incident resolution efficiency- Ensure that incident management activities align with SLAs and meet service delivery expectations.
YOUR PROFILE- 3 + years’ experience in IT incident management, preferably in a large, complex organization. This experience should include managing and resolving IT incidents, coordinating with other teams, and communicating with stakeholders.- Bachelor’s degree in Computer Science, Information Technology, or a relevant field. Master degree is a plus.- Be familiar with the ITIL lifecycle, including incident management and problem management- Experience with incident management tools and technologies, such as incident management software, service desk software, and monitoring and logging tools.- Knowledge in banking domain is an advantage.- Ability to manage and coordinate the response to IT incidents, including assessing the impact, identifying the root cause, and implementing solutions- Good analytical minds to understand the cause and effect of different situations- Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization in French and English- Ability to analyze data and metrics to drive data-driven decision making- Understand incident impact and the business risk of incidents- Incident managers must possess basic ITSM skills and have a good understanding of ITIL best practices.
- Our Maison’s DNA_ is defined by five core values. _Excellence_ drives us to be the best at what we do, while _Innovation_ fuels our progress. _Respect_ underpins every interaction, and _Integrity_ shapes our actions. Together, we are _One Team_, united in serving our clients with unwavering de
-
Incident Manager
il y a 4 jours
Luxembourg, Luxembourg Orcan Intelligence Temps pleinJob specification: Incident ManagerLocations: LuxembourgContract Duration: 6 Months (Extension Potential)Start Date: Mid-April to Early-MayOne day per week of remote workRole summarySeeking an experienced Incident Manager. Key role: leading and coordinating critical incident response, minimizing service disruption, driving continuous improvement of incident...
-
Incident Manager
il y a 3 jours
Luxembourg, Luxembourg Orcan Intelligence Temps pleinLocations: LuxembourgContract Duration: 6 Months (Extension Potential)Start Date: Mid-April to Early-MayOne day per week of remote workSeeking an experienced Incident Manager. Key role: leading and coordinating critical incident response, minimizing service disruption, driving continuous improvement of incident management processes.ResponsibilitiesIncident...
-
Incident Manager
il y a 3 semaines
Luxembourg Getronics Temps pleinWorking in the area of information technology, an Incident Manager is essentially responsible for the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process, from evaluation to resolution. Incident Manager records all issues and helps to design ways to prevent similar problems in the future. He or she will...
-
Incident Manager
il y a 3 semaines
Luxembourg ARHS Cube Temps plein**Job Description**: You want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! ARHS Cube is looking for an** Incident Manager (M/F) **who will be in charge of the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process....
-
Incident Manager
il y a 4 semaines
Luxembourg ARHS Cube Temps plein**Job Description**: You want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! ARHS Cube is looking for an** Incident Manager (M/F) **who will be in charge of the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process....
-
Incident Manager
il y a 1 jour
Luxembourg HIKMA-SOLUTIONS Temps pleinHikma-Solutions recherche pour l'un de ses clients : "Incident manager (H/F)" en CDI. **Votre mission**: - Vous êtes en charge du pilotage des incidents majeurs et crises 24/7 ; - Vous assurez la qualité du service et la communication permettant aux différents acteurs de l'entreprise d'avoir une plus grande réactivité ; - Vous identifiez les écarts...
-
Major Incident Manager
il y a 2 semaines
Luxembourg BlackRidge Group Temps plein**Job Information**: Work Experience - 4-5 ans Salary - . Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1119 **MAJOR INCIDENT MANAGER** **What is the opportunity?** We are looking for a Major Incident Manager who can drive consistent Incident management. - operational framework and processes...
-
Itil Incident Manager
il y a 5 jours
Luxembourg Talentuch LLC Temps pleinJoin a dynamic infrastructure company headquartered in Luxembourg, making waves in Belgium and France. Specializing in Microsoft cloud services, IP telephony, and managed services, we're on the lookout for an ITIL Incident Manager to join our client's innovative team. **Role: ITIL Incident Manager** **Responsibilities**: - Oversee day-to-day Incident...
-
Incident Management Leader
il y a 4 semaines
Luxembourg Arendt & Medernach Temps pleinArendt & Medernach is the leading independent business law firm in Luxembourg. The firm’s international team of more than 400 legal professionals represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Hong Kong, London, New York and Paris. Our service to clients is...
-
Incident Manager
il y a 3 semaines
Luxembourg CTG Luxembourg PSF Temps pleinLe groupe américain CTG, compte plus de 3.300 employés dans le monde, dont plus de 500 à Luxembourg. Labellisée à maintes reprises Best Workplace, CTG intervient dans les domaines suivants: - Support - Infrastructure - Développement - Testing - Business analysis CTG Luxembourg PSF, est au service d'une clientèle à dominante financière et...
-
Incident Manager Luxembourg
il y a 2 jours
Luxembourg CogniWave Dynamics Temps pleinCogniWave Dynamics est une société de consulting avec un esprit Start-up et des projets en Intelligence artificielle. Nous intervenons sur les métiers de la banque et de l’assurance, de l’IT et de la BI, des nouvelles technologies, de la cybersécurité et de l’intelligence artificielle. 1) Nous avons développé un outil interne qui...
-
Itil Incident Manager
il y a 5 jours
Luxembourg CTG Temps plein**_CTG PSF_**_ is an IT Services Company dedicated to various clients mainly in the financial sector._ - We are currently hiring an _**_ITIL Incident Manager (M/W)_**_ for _**_one of our customers._** **Your missions** - You will **lead the resolution of major incidents,** communicate on the progress of incidents and escalate critical incidents internally...
-
Ict Project and Incident Manager
il y a 5 jours
Luxembourg Satispay Temps plein**About Satispay** At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision**:simplifying...
-
Itil Operations Manager
il y a 3 semaines
Luxembourg Contracts Recruitment Consulting Temps plein**ITIL Operations Manager (Incident & Change Management) - Luxembourg (EU Nationals Only)** Major European Institution in Luxembourg (& Belgium) **Activities**: - Coordinates activities that affect IT Operations organisation - Responsible for the production and planning of daily operations - Liaise with the Team leaders but also with the different team...
-
Junior Process and Major Incident
il y a 3 semaines
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Process and Major Incident/request Manager
il y a 4 semaines
Luxembourg NTT Ltd. Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Process and Major Incident
il y a 4 semaines
Luxembourg ARHS Cube Temps plein**Job Description**: In order to join one of our teams in Luxembourg, Arηs Cube is looking for a **Process and Major Incident & Request Manager (M/F) **to lead the Service Management processes. Your Main Responsibilities: - Design, deploy, and maintain ITIL processes - Monitors the performance of processes and composes reports - Develop initiatives for...
-
Process and Major Incident
il y a 16 heures
Luxembourg ARHS Cube Temps plein**Job Description**: In order to join one of our teams in Luxembourg, Arηs Cube is looking for a **Process and Major Incident & Request Manager (M/F) **to lead the Service Management processes. Your Main Responsibilities: - Design, deploy, and maintain ITIL processes - Monitors the performance of processes and composes reports - Develop initiatives for...
-
Itil Incident and Problem Manager/owner
il y a 3 semaines
Luxembourg ARHS Cube Temps plein**Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)** ! **Your main responsibilities will be**: - Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on...
-
Senior Process and Major Incident
il y a 5 jours
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
