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Customer Service Executive

Il y a 3 mois

Luxembourg City jobs.lu Temps plein
Who we are

jobs.lu is a leading online job board in Luxembourg, dedicated to connecting job seekers with their ideal employment opportunities. As a major player in the Luxembourgish job market, we have a key role in facilitating millions of job placements across various sectors and industries.

We are proud to be part of The Stepstone Group, a global expert in job-tech platforms. Being part of a global team allows us to leverage cutting-edge technology, data, and industry expertise to enhance our services and continuously innovate our technology to meet the needs of the job market.

Your responsibilities:
  • Manage customer enquiries via email or phone in a professional and timely manner
  • Follow-up with your portfolio of customers and offer appropriate recommendations
  • Ensure the publication and the quality of listings within the SLA timeframe
  • Work closely with internal teams to guarantee a smooth customer experience
  • Provide support to jobseekers


Your skills and qualifications:

  • First experience in a customer service or other direct customer facing role
  • Fluency in English, French, and German. Luxembourgish is an asset.
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) & CRM systems
  • Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
  • High attention to detail and strong problem-solving skills

Your benefits
  • Holiday allowance
  • Quarterly bonus
  • Lunch vouchers
  • 26 vacation days + 2 volunteering days
  • 2 home office days after onboarding (possible)
  • Group insurance + hospital insurance
  • Ongoing development possibilities

Interested? We are looking forward to receiving your application


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