Service Desk Operator
il y a 2 semaines
CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.
We provide to the European Institutions all kind of IT services, such as IT Service Management (ITSM) like Service Desk and Helpdesk or infrastructure services, but also Application Solutions (Analysis, Development, Maintenance & Project Management) and Test Management.
No fewer than 27 nationalities share their expertise and learn from each other.Our goal? Keep on growing, in a serene and pragmatic way, preserving our philosophy of proximity and cooperation. Certified "Best Workplace in 2021", we advocate multiculturalism, regular monitoring and open communication.
Our projects with European Institutions are unique. You are an IT professional looking for a challenging position in an international and multi-cultural environment ? Join CTG As your career evolves, you will receive steady support from a well-established and growing company, that is seeking your talent
CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join the Service Desk multicultural team of the and to be responsible for providing first level IT support to all its users
Your tasks
You record incidents in the Service Management Tool, and make an initial assessment to attempt to resolve them. If you can't, then you assign incidents to dedicated support teams
You provide a dedicated support to VIP users (Deputies for instance)
You manage the incident life cycle, by monitoring progress of incident resolution, closing incidents, and keeping users informed to ensure they are satisfied
You improve the knowledge database, to help your colleagues and the team
Profile:
You are able to speak and write fluently at least English and French, to communicate easily with all the client's users
You are experienced and have already worked in a similar position for 1 year
You are familiar with ticketing tools and ITIL guidelines
You are a team player who likes to work in an international environment
Offer:
An attractive salary package with or without a company car
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks)
Regular events with the CTG team: learning lunchs, team buildings, fun events, Xmas, Marathons
Please note that a criminal record will be asked for this position.
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