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IT Operator
il y a 2 semaines
Want to skyrocket your career with a rock-solid company? With over 2500 employees, we're still growing, and searching for new colleagues who appreciate working on challenging projects with new technologies, methodologies, in a professional & enthusiastic environment Interested?
Arηs Cube, which is part of Arηs Group, is looking for an IT Operator.
Your tasks and responsibilities
- Monitor the system for equipment failure or errors in performance, updating monitoring tools :
- Monitoring of applications and infrastructure events thanks to several monitoring tools (mainly: Nagios, SCOM will replace soon by Splunk)
- Monitoring of network equipment with Cricket
- Monitoring jobs (Tool: AutoSys) in accordance with predefined procedures
- Understand, analyse and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required
- Execute service requests based on predefined procedures
- Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment
- Manage deployment for Application team with VRA, AzureDevOps
- Daily tasks / checks according to a specific schedule
- Files/mails/folders restores: Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in managing tapes (inject/eject tapes in the robot)
- Providing first level Service Desk services after Service Desk hours
- End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams)
- Create and update documentation
- You have built up job experience in a help desk or similar operations environment (1 year minimum) and you have technical knowledge to understand DNS, DHCP, Virtual Machine, OS, etc Only Service Desk experience isn't enough
- Attention to Detail: Accuracy counts in Operator jobs. You must be able to concentrate and be precise in your work
- Hand-eye Coordination: Precision is key in this job. Having a steady hand is an absolute must for Operator jobs
- You are reliable, well organized, and stress resistant
- Understanding of production procedures and environment
- ITIL best practices knowledge: Change Management process, Incident Management (escalation process), Knowledge Database Management (Procedures, technical documentation), Configuration Management Database
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