Technical Helpdesk Customer Care
il y a 1 mois
Sofitex Talent Recruitment
Fort d'une expérience de plus de 30 ans dans les Ressources Humaines, Sofitex est un réseau international de Travail Temporaire et de Placement en CDI. Sofitex fonde sa dynamique et son succès sur le professionnalisme de ses équipes, sa forte réactivité et sa proximité.
For one of its clients based in Bertrange, Sofitex Talent Recruitment is looking for a :
Technical Helpdesk Customer Care (M/F)
As a Technical Helpdesk Customer Care representative, you will manage and monitor the dedicated service desk and contribute to the development of the Group's activities.
Your responsibilities will include:
- Collecting information provided by the client, ensuring it is well understood, and recording it in the ticketing tools
- Processing tickets and resolving incidents
- Transmitting data to the relevant departments after establishing a preliminary diagnosis of the problems and attempting initial resolutions
- Checking each client's history and verifying any maintenance contract guarantees
- Updating general and client-specific procedures
- Providing technical on-call support
- Contributing to the continuous improvement of service procedures
- Participating in internal projects related to the service
- Adhering to established KPIs
- Shift working hours
Profil· Diploma in the field of computer science or similar experience
· Minimum of 2 years of experience as a Helpdesk Technician
· Knowledge of operating systems (Microsoft Windows), office applications (Microsoft Office) and office equipment
· Excellent interpersonal skills, analytical mind, rigor, autonomy and proactivity
· Knowledge of ITIL processes and best practices
· Customer-centric - service oriented mindset
· Tools – Knowledge of Service Now is considered an advantage
· Soft Skills, good written and verbal communication in French and English
· Strong sense of priorities and the ability to distribute workload based on the impact of incidents
· Excellent interpersonal skills, analytical mindset, rigor, and proactivity
This is an opportunity for a permanent contract to start ASAP
Ref : 5jmbztnhsn-
Technical Helpdesk Customer Care
Il y a 2 mois
Luxembourg SOFITEX Temps pleinFor one of its clients based in Bertrange, Sofitex Talent Recruitment is looking for a : Technical Helpdesk Customer Care (M/F) As a Technical Helpdesk Customer Care representative, you will manage and monitor the dedicated service desk and contribute to the development of the Group's activities. Your responsibilities will include: - Collecting...
-
Technical Helpdesk Customer Care
il y a 3 semaines
Luxembourg City Sofitex Talent Recruitment Temps pleinLE POSTE : For one of its clients based in Bertrange, Sofitex Talent Recruitment is looking for a : Technical Helpdesk Customer Care (M/F) As a Technical Helpdesk Customer Care representative, you will manage and monitor the dedicated service desk and contribute to the development of the Group's activities. Your responsibilities will include: - Collecting...
-
Stagiaire Customer Care
Il y a 4 mois
Luxembourg Findel Airport ING Temps pleinStagiaire Customer Care ING Luxembourg, pour son service Customer Care, est à la recherche de stagiaires/alternants pour une durée de 6 mois minimum. Le stage doit être conventionné par une école. Description de la fonction: Le stagiaire sera impliqué dans le fonctionnement quotidien du service « Customer Care » et se verra confier entre autres les...
-
INTERNSHIP – Customer Care
Il y a 3 mois
Luxembourg ING Luxembourg Temps pleinINTERNSHIP – Customer Care ING Luxembourg, pour son service Customer Care, est à la recherche de stagiaires/alternants pour une durée de 6 mois minimum. Le stage doit être conventionné par une école.Description de la fonction :Le stagiaire sera impliqué dans le fonctionnement quotidien du service « Customer Care » et se verra confier entre...
-
Agent Customer Care
Il y a 4 mois
Luxembourg Losch Retail S.à r.l. Temps plein**Vacancy Name** - Agent Customer Care **Vacancy No** - VN962 **Work Location** - Kockelscheuer - Um unser Team am Standort Kockelscheuer zu verstärken, suchen wir ab sofort einen: **Agent Customer Care (w/m)** **Ihre Aufgaben**: - Ansprechpartner für Anfragen und Reklamationen von Endkunden - Erfassung, Bearbeitung und Koordination der...
-
Agent Customer Care
il y a 4 semaines
Luxembourg Creos Temps pleinAgent Customer Care (m/f/n)Département : Customer Service | Lieu : Merl - Luxembourg | Contrat : CDD – 24 moisDemande N°19383 Vos tâches Vous réceptionnez les appels téléphoniques et répondez aux demandes clients et fournisseursVous accueillez les clientsVous traitez tous les types de demandes de branchements ainsi que les demandes de...
-
Hazelnut Company B2B Reporting
Il y a 4 mois
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...
-
Teamlead Customer Care Desk
Il y a 4 mois
Luxembourg OTIS Temps plein**Teamlead Customer Care Desk (h/f/x) - Luxembourg** **Otis développe son activité et recherche un(e) Teamlead Customer Care Desk (H/F) pour intégrer une de nos entités situées à Luxembourg** En tant que Leader du service à la clientèle chez OTIS, vous êtes responsable des tenants et aboutissants du service à la clientèle. Vous gérez une...
-
Helpdesk Officer
Il y a 4 mois
Luxembourg TMC Temps pleinLuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for an Helpdesk officer **| Your challenges?**: - Act as the single point of contact (SPOC) for all IT-related requests, including...
-
Helpdesk Operator
Il y a 3 mois
Luxembourg Uni Systems Temps pleinAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Helpdesk Operator to join our UniQue team. What will you be doing in this role? - Act as a first point of contact for all user IT and non-IT related requests and technical support issues - Provide technical assistance to...
-
Helpdesk
il y a 2 semaines
Luxembourg Business Training Luxembourg SA Temps plein30 years of experience in high-end training **Business Training’s experience is built on solid ground**: we have been providing cutting-edge ICT training sessions for about 20 years. Originally, Business Training specialized in IT technical and end-user trainings (Windows, MS Office, etc.). A few years ago, our company widened the range of its training...
-
Helpdesk Officer
Il y a 3 mois
Luxembourg TMC Temps pleinLuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for an Helpdesk officer. **| Your challenges?**: - Provide clear and concise instructions and guidance to end users; - Participation in...
-
Customer Care Officer
Il y a 4 mois
Luxembourg Doctena Temps plein**DOCTENA **is a company dedicated to improving access to healthcare by enabling patients to book appointments online and via mobile apps. We are the market leader in countries we operate in: Luxembourg, Belgium, Netherlands, Germany, Switzerland, and Austria. If you are looking for a fast-moving growth oriented start-up in Digital Healthcare, this is...
-
Customer Success Agent
Il y a 4 mois
Luxembourg EFOLIX SARL Temps pleinSi vous parlez **Espagnol et Anglais,** alors cette offre est pour vous Nous recherchons un/une **Conseiller Customer Success **pour rejoindre notre équipe en pleine croissance. **Présentation de l’entreprise**: **Description du profil**: Expérience: avoir travaillé dans un call center ou un support de services IT ou dans la téléphonie est...
-
Sea Logistics Operational Care Employee
il y a 1 mois
Luxembourg Kuehne Nagel Temps pleinWe are looking for the Operational Care Specialist to join our Sea Logistics team in Contern, Luxembourg Your Role You are part of a team in the Operational Care Center responsible for coordinating transport activities by executing the necessary bookings with our partners, executing the requisite data entry across all KN systems, and generating the required...
-
Technical Support Specialist HRc
il y a 2 semaines
Luxembourg Husky Technologies Temps pleinAre you looking to join a world-class manufacturing organization? At Husky TechnologiesTM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a...
-
Technical Manager
Il y a 4 mois
Luxembourg Paul Wurth Paul Wurth Geprolux Temps pleinWe are looking for a **Technical Manager (M/F/d)** You will be involved in most of our company's industrial projects, work in a multidisciplinary team and interact with customers and sub-contractors all over the world. As a globally active plant engineering company for large size projects and technology provider in the ironmaking industry, we offer the...
-
Technical Sales Manager
Il y a 5 mois
Luxembourg Paul Wurth Paul Wurth Geprolux Temps pleinWe are looking for a **Technical Sales Manager (M/F/d)** Are you passionate about developing technical sales activities for dedicated customers of the iron service portfolio? Then join us and strengthen our Technical Service team. **Your main tasks**: - Promotion & marketing of spare parts, refurbishments & services including: technical-commercial...
-
Technical Sales Manager
Il y a 4 mois
Luxembourg Paul Wurth Group Temps pleinDescription We are looking for a **Technical Sales Manager (M/F/d)** Are you passionate about developing technical sales activities for dedicated customers of the iron service portfolio? Then join us and strengthen our Technical Service team. **Your main tasks**: - Promotion & marketing of spare parts, refurbishments & services including:...
-
Customer Care Assistant 6-12 Mois
Il y a 5 mois
Luxembourg Axis Temps plein**Description** - Assisting senior team members in handling customer requests by providing necessary information and support. - Identifying and proposing suitable solutions for customers' requests, such as deferral of payments, early settlements, or exchange of equipment. - Managing contract-related tasks, including follow-up on contract renewals,...