Process and Major Incident
il y a 7 jours
**Job Description**:
In order to join one of our teams in Luxembourg, Arηs Cube is looking for a **Process and Major Incident & Request Manager (M/F) **to lead the Service Management processes.
Your Main Responsibilities:
- Design, deploy, and maintain ITIL processes
- Monitors the performance of processes and composes reports
- Develop initiatives for continuous process improvements
- Properly and accurately records all defined problems and identified changes
- Organize internal and external audits, assessments and coordinate implementation of the recommendations
- Efficiently monitors and follow up P1/P2 Incident lifecycle through the execution of the Incident Management process.
- Coordinate the root cause analysis for P1/P2 incidents
- Manage major incidents by taking the necessary initiatives to lead resolution
- Coordinate, facilitate, communicate across teams/resources to drive resolution of high priority requests and ensure all SLAs are met
- Chair and contribute to Problem review meetings
- Facilitate and manage changes (including ensuring that changes are sufficiently described and contains all necessary information) and ensure that all changes are logged
- Chair and contribute to Change Advisory Board meetings
- Issue Service Advisory notifications about any downtime triggered by a change
- Ensure the proper information flow between support teams and customer
- Build the IT release calendar, measure and monitor progress of releases including negotiating, the release plan and manage all release activities
- Coordinate release content and effort based on the service backlog, third party releases, or operating system updates.
- Lead and co-ordinate the Go-Live activities including the execution of the deployment plans and checklists
**Qualifications**:
Your Profile:
- ITIL certification & deep understanding of service management
- Solid knowledge of IT and Operations
- Incident Manager Experience
- 7+ years of IT experience in technical operational/support role(s) (e.g. information systems operations, systems analysis, development), with at least 5 year actively involved in Service Management and/or Process Management.
- 8-10 years of experience in information systems operations environment in systems analysis or development
- Knowledge of software development lifecycle is considered an asset
- Reasonable depth of exposure/understanding of Business Continuity Management processes and best practices
Nice to have:
- Project management experience
- Knowledge of Continuous Integration and Continuous Delivery (CD/CI) pipelines
- Experience in working with DevOps and Agile methodologies
- Working knowledge of Software Development Lifecycle
- Expertise in computer programming
- Experience in the use of Application Release Automation tools
- Experience with VMWare technologies
Additional Information
**ARȠS?**
Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services.
We are composed of 17 entities across 9 countries that are unified by the Arηs Group, with more than **2500 consultants**.
This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.
**_
Our Vision and Values_**
Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.
Our values are**:caring, agility, excellence, innovation, continual improvement, and reliability**.
Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.
**_ Our Culture_**
We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.
**_ Our Brand_**
The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.
**Don’t hesitate Join our team**
**_ What you’ll get:_**
An **informal hierarchy **and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe benefits - you’ll be paid for what you love to do.
A strong **corporate culture**:
You’ll
-
Team Leader
il y a 2 semaines
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Team Leader
il y a 6 jours
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Junior Process and Major Incident
il y a 4 semaines
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Senior Process and Major Incident
il y a 2 semaines
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Major Incident Manager
il y a 3 semaines
Luxembourg BlackRidge Group Temps plein**Job Information**: Work Experience - 4-5 ans Salary - . Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1119 **MAJOR INCIDENT MANAGER** **What is the opportunity?** We are looking for a Major Incident Manager who can drive consistent Incident management. - operational framework and processes...
-
Process and Major Incident/request Manager
il y a 6 jours
Luxembourg NTT Ltd. Temps pleinNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Itil Incident Manager
il y a 2 semaines
Luxembourg Talentuch LLC Temps pleinJoin a dynamic infrastructure company headquartered in Luxembourg, making waves in Belgium and France. Specializing in Microsoft cloud services, IP telephony, and managed services, we're on the lookout for an ITIL Incident Manager to join our client's innovative team. **Role: ITIL Incident Manager** **Responsibilities**: - Oversee day-to-day Incident...
-
Incident Management Leader
il y a 6 jours
Luxembourg Arendt & Medernach Temps pleinArendt & Medernach is the leading independent business law firm in Luxembourg. The firm’s international team of more than 400 legal professionals represents Luxembourg and foreign clients in all areas of Luxembourg business law from its main office in Luxembourg and representative offices in Hong Kong, London, New York and Paris. Our service to clients is...
-
Itil Incident and Problem Manager/owner
il y a 5 jours
Luxembourg ARHS Cube Temps plein**Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)** ! **Your main responsibilities will be**: - Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on...
-
Itil Incident Manager
il y a 2 semaines
Luxembourg CTG Temps plein**_CTG PSF_**_ is an IT Services Company dedicated to various clients mainly in the financial sector._ - We are currently hiring an _**_ITIL Incident Manager (M/W)_**_ for _**_one of our customers._** **Your missions** - You will **lead the resolution of major incidents,** communicate on the progress of incidents and escalate critical incidents internally...
-
Itil Incident and Problem Manager/owner
il y a 4 semaines
Luxembourg ARHS Cube Temps plein**Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)** ! **Your main responsibilities will be**: - Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on...
-
Ict Project and Incident Manager
il y a 2 semaines
Luxembourg Satispay Temps plein**About Satispay** At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision**:simplifying...
-
Incident Manager
il y a 4 semaines
Luxembourg Getronics Temps pleinWorking in the area of information technology, an Incident Manager is essentially responsible for the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process, from evaluation to resolution. Incident Manager records all issues and helps to design ways to prevent similar problems in the future. He or she will...
-
Incident Manager
il y a 6 jours
Luxembourg TMC Temps pleinLuxembourgTMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for an Incident Manager **| Your challenges?**: - Design, deploy, and continually improve Incident management processes adhering to ITIL...
-
Itil Problem and Process Manager
il y a 3 jours
Luxembourg ARHS Cube Temps plein**Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Problem and Process Manager (M/F)** ! **Your main responsibilities will be**: - Problem Management: - Work with the Problem Manager to execute the daily tasks of the process - Report updates on...
-
Incident and Problem Manager
il y a 3 jours
Luxembourg ARHS Cube Temps pleinYou want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! ARHS Group - Part of Accenture is looking for an** Incident and Problem Manager (M/F)**who will be in charge of the upkeep and smooth operations of IT systems overseeing all aspects of the incident...
-
Incident Manager
il y a 4 semaines
Luxembourg ARHS Cube Temps plein**Job Description**: You want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! ARHS Cube is looking for an** Incident Manager (M/F) **who will be in charge of the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process....
-
Incident Manager
il y a 2 semaines
Luxembourg, Luxembourg Orcan Intelligence Temps pleinJob specification: Incident ManagerLocations: LuxembourgContract Duration: 6 Months (Extension Potential)Start Date: Mid-April to Early-MayOne day per week of remote workRole summarySeeking an experienced Incident Manager. Key role: leading and coordinating critical incident response, minimizing service disruption, driving continuous improvement of incident...
-
Incident Manager
il y a 1 semaine
Luxembourg, Luxembourg Orcan Intelligence Temps pleinLocations: LuxembourgContract Duration: 6 Months (Extension Potential)Start Date: Mid-April to Early-MayOne day per week of remote workSeeking an experienced Incident Manager. Key role: leading and coordinating critical incident response, minimizing service disruption, driving continuous improvement of incident management processes.ResponsibilitiesIncident...
-
Incident Manager
il y a 6 jours
Luxembourg ARHS Cube Temps plein**Job Description**: You want to combine passion and IT expertise? You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! ARHS Cube is looking for an** Incident Manager (M/F) **who will be in charge of the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process....
