Incident Manager
il y a 2 jours
**Job Description**:
You want to combine passion and IT expertise?
You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**
ARHS Cube is looking for an** Incident Manager (M/F) **who will be in charge of the upkeep and smooth operations of IT systems overseeing all aspects of the incident management process. He/She records all issues and helps to design ways to prevent similar problems in the future.
**Your Main Responsibilities**:
- Design, deploy, continuously improve using best practices Incident management processes according to ITIL
- Report KPI and analysis to senior management on key inputs linked to Incidents content and trends
- Write and publish the organizational Post-Mortem of Incident which details organizational issues experienced during resolution and suggested improvement areas to improve team interaction and fluidity
- Provide Consolidated Reports (Based on KPIs)
- Track and communicate status of process improvement projects to management/stakeholders
- Coordinate with stakeholders to develop process requirements as needed
- Organize internal and external audits, assessments for incident process effectiveness improvements and coordinate implementation of any recommendations-findings
- Escalate risks and issues to management/executives - stakeholders
- Ensure that incident root cause is identified and documented
- Chair and contribute to Incident Root Cause Analysis and review meetings
- Coordinate and facilitate changes for incident resolution as per the change management processes
- Ensure information related to changes for incident resolution are communicated to the management and internal teams
**Qualifications**:
**Your Profile**:
- 7+ years of IT experience in technical operational/support role(s) (e.g. information systems operations, systems analysis, development), with at least 5 year actively involved in Service Management and/or Process Management
- Strong ability to communicate and present findings to both technical and non-technical audiences
- ITIL certification & deep understanding of service management
- Incident Manager Experience with efficient multitasking ability
- Crisis Management experience
- Demonstrated ability to coordinate cross-functional work teams toward task completion
- Verbal and writing Communication skills at multiple levels (English mandatory/ French appreciated) and be able to follow organization process
- Ability to learn, adapt and be proactive, work simultaneously with different profiles (technical/functional, medium/top management, etc.), work under pressure, analyze trends, understand and interpret data
- Good level of exposure/understanding of Business Continuity Management processes and best practices
- Good understanding of IT technologies (i.e. SAN, Unix-Linux, Windows, Network, Databases, Storage, Backup, queueing, scheduling tools, Application Servers, Cloud)
Additional Information
**ARȠS?**
Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services.
We are composed of 14 entities across 6 countries that are unified by the Arηs Group, with more than **2200 consultants**.
This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.
**_
Our Vision and Values_**
Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.
Our values are**:caring, agility, excellence, innovation, continual improvement, and reliability**.
Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.
**_ Our Culture_**
We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.
**_ Our Brand_**
The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.
**Don’t hesitate Join our team**
**_ What you’ll get:_**
An **informal hierarchy **and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe be
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