Itil Problem and Process Manager
il y a 2 semaines
**Job Description**:
You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**
Arηs Cube is looking for a **ITIL Problem and Process Manager (M/F)**
**Your main responsibilities will be**:
- Problem Management:
- Work with the Problem Manager to execute the daily tasks of the process
- Report updates on ongoing problems to the bank follow up committee
- Act as a backup of the process manager
- Continuity Management: help with the coordination of the scheduled DRP test.
- Service Request Fulfilment:
- Follow urgent Service Request and escalate when needed
- Drive the infrastructure provider to extend the service catalogue with new offerings
- Service Level Management: assist the service level manager to review the infrastructure SLA and validate them
- Closely collaborate with other process managers to ensure smooth process interfaces and consistency across different processes
- Ensure coordination and communication with Clients IT teams
- Incident management: drive Major incident resolution, communicate on incident resolution progress, escalate critical incident within the bank and toward third-party provider, coordinate with the various Bank’s stakeholders
**Qualifications**:
**Your Profile**:
- A bachelor’s degree (or post-secondary vocational education plus four years of relevant experience, or eight years of relevant experience) in computer science, information systems administration or another relevant field
- A minimum of three and ideally five or more years’ experience in the field of IT process management and/or IT service management.
- Communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening)
- “ITIL Foundation” certification (other certifications like “lifecycle” or “Capability” are welcome)
- Fluency in French and English is essential.
**Bonus. We would be delighted if you have**:
- Willingness to contribute and support a Knowledge sharing culture
- Practical experience with Service Management tools or with data analytics tools
- Advanced experience in Microsoft Office (Excel/Powerpoint)
- Practical experience in developing and maintaining reports in Business Objects
- Knowledge in banking industry activities
- Experience in positions requiring managing people activities
Additional Information
**ARȠS?**
Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services.
We are composed of 16 entities across 8 countries that are unified by the Arηs Group, with more than **2500 consultants**.
This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.
**_
Our Vision and Values_**
Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.
Our values are**:caring, agility, excellence, innovation, continual improvement, and reliability**.
Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.
**_ Our Culture_**
We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.
**_ Our Brand_**
The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.
**Don’t hesitate Join our team**
**_ What you’ll get:_**
An **informal hierarchy **and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe benefits - you’ll be paid for what you love to do.
A strong **corporate culture**:
You’ll join a **dynamic team **of smart and ambitious people. From the way we hire, to the way we relate to our clients - our values from the foundation of the way we work.
**Learning **& development opportunities:
We constantly **invest in our people** and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.
**Exciting projects**:
You’ll take ownership of various projects for both **public and private clients**:callin
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