Emplois actuels liés à Itil Problem and Process Manager - Luxembourg - ARHS Cube
-
Itil Incident and Problem Manager/owner
il y a 1 semaine
Luxembourg ARHS Cube Temps plein**Job Description**: You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**! Arηs Cube is looking for a **ITIL Incident and Problem Manager/Owner (M/F)** ! **Your main responsibilities will be**: - Execute the daily activities of an incident manager : Drive Major incident resolution, communicate on...
-
Itil Service Manager
il y a 2 semaines
Luxembourg Charles Oakes Temps plein**Service Managers-ITIL** We are thrilled to present an exceptional opportunity for a talented ITIL/ITSM Service Manager to join our team supporting the major EU institutions in Luxembourg. This role is essential for ensuring the delivery of high-quality IT services, managing service lifecycles, and maintaining compliance with ITIL standards within our...
-
Itil Incident Manager
il y a 23 heures
Luxembourg BTO spa Temps pleinBTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges. Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation. This...
-
Itil Change and Release Manager
il y a 2 semaines
Luxembourg DSI Group Temps pleinDSI GROUP est une entreprise internationale de conseil en management, technologies et intégration, nous intervenons sur plusieurs métiers : télécoms, SI, Infrastructure et internet des objets (IOT). Notre mission est d’assurer un service de haut niveau tout en accordant une grande importance à la satisfaction et au développement professionnel de nos...
-
Junior Process and Major Incident
il y a 2 semaines
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Problem Management Analyst
il y a 6 jours
Luxembourg BIL Temps pleinDescription Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000...
-
Problem Management Analyst
il y a 6 jours
Luxembourg Banque Internationale à Luxembourg (BIL) Temps plein**Description** Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and corporate banking, as well as on major capital markets. Employing more than 2 000...
-
Problem Management Analyst
il y a 1 semaine
Luxembourg Banque Internationale à Luxembourg Temps pleinBanque Internationale à Luxembourg LuxembourgPosted 1 day ago Hybrid Permanent Negotiable Founded in 1856, Banque Internationale à Luxembourg is the oldest multi-business bank in the Grand Duchy. From its foundation, the BIL has always played an active role in the development of the Luxembourg economy. It currently operates in retail, private and...
-
Service Delivery Manager Itil Infrastructures
il y a 4 jours
Luxembourg EKXEL IT Services & Financial Engineering Temps pleinAfin d’accompagner un de nos clients, Institution financière de premier plan et **grande banque de la place**, nous sommes à la recherche d’un **SDM ITIL - Service Delivery Manager ITIL Infrastructures.** **EKXEL IT Services, leader européen en ingénierie **informatique**, conseils en hautes technologies et IT services offre une expertise et un...
-
Nsi - Problem & Knowledge Manager - Fr/an
il y a 4 jours
Luxembourg NSI Temps plein**Description de l'offre d'emploi**: Afin de renforcer nos équipes, nous sommes à la recherche d'un(e) **Problem & Knowledge Manager** parlant **français et anglais.** **Vos principales responsabilités**: - Gestion des problèmes (Problem Management)_ - Identifier, analyser et résoudre les causes racines des incidents majeurs et récurrents - Mettre...
Itil Problem and Process Manager
il y a 2 semaines
**Job Description**:
You are **talented**, **motivated** and **ambitious**? Then, we will be more than happy to **meet you**
Arηs Cube is looking for a **ITIL Problem and Process Manager (M/F)**
**Your main responsibilities will be**:
- Problem Management:
- Work with the Problem Manager to execute the daily tasks of the process
- Report updates on ongoing problems to the bank follow up committee
- Act as a backup of the process manager
- Continuity Management: help with the coordination of the scheduled DRP test.
- Service Request Fulfilment:
- Follow urgent Service Request and escalate when needed
- Drive the infrastructure provider to extend the service catalogue with new offerings
- Service Level Management: assist the service level manager to review the infrastructure SLA and validate them
- Closely collaborate with other process managers to ensure smooth process interfaces and consistency across different processes
- Ensure coordination and communication with Clients IT teams
- Incident management: drive Major incident resolution, communicate on incident resolution progress, escalate critical incident within the bank and toward third-party provider, coordinate with the various Bank’s stakeholders
**Qualifications**:
**Your Profile**:
- A bachelor’s degree (or post-secondary vocational education plus four years of relevant experience, or eight years of relevant experience) in computer science, information systems administration or another relevant field
- A minimum of three and ideally five or more years’ experience in the field of IT process management and/or IT service management.
- Communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening)
- “ITIL Foundation” certification (other certifications like “lifecycle” or “Capability” are welcome)
- Fluency in French and English is essential.
**Bonus. We would be delighted if you have**:
- Willingness to contribute and support a Knowledge sharing culture
- Practical experience with Service Management tools or with data analytics tools
- Advanced experience in Microsoft Office (Excel/Powerpoint)
- Practical experience in developing and maintaining reports in Business Objects
- Knowledge in banking industry activities
- Experience in positions requiring managing people activities
Additional Information
**ARȠS?**
Arηs is a fully **independent** group of companies specialized in managing complex **IT projects and systems** for **large organisations**, focusing on state-of-the-art software development, business intelligence and infrastructure services.
We are composed of 16 entities across 8 countries that are unified by the Arηs Group, with more than **2500 consultants**.
This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.
Our success can be attributed to the synergy among our nine complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.
**_
Our Vision and Values_**
Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.
Our values are**:caring, agility, excellence, innovation, continual improvement, and reliability**.
Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.
**_ Our Culture_**
We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves; We leverage a flexible, independent and responsive organization.
**_ Our Brand_**
The ArȠs (pronounce [aris]) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War - in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.
**Don’t hesitate Join our team**
**_ What you’ll get:_**
An **informal hierarchy **and work environment:
Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.
An **attractive salary package**:
With an attractive salary and benefits package - including advantageous fringe benefits - you’ll be paid for what you love to do.
A strong **corporate culture**:
You’ll join a **dynamic team **of smart and ambitious people. From the way we hire, to the way we relate to our clients - our values from the foundation of the way we work.
**Learning **& development opportunities:
We constantly **invest in our people** and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.
**Exciting projects**:
You’ll take ownership of various projects for both **public and private clients**:callin
