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Customer Call Center Support Agent
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**Job Title**:
**Multilingual Call Center Agent (LU/FR/DE/EN) - On-Site | Luxembourg Gare**
**Job Type**:
**Full-Time | Fixed-Term (13 Months) | On-Site (Luxembourg)**
**About the Role**:
Everience Luxembourg is recruiting **five (5) Multilingual Call Center Agents** to support a health provider in the public sector. This role is ideal for **customer service professionals** who are fluent in **Luxembourgish, French, German, and English (C1 level)** and have **experience in call center operations**.
As part of the client’s **Front Office team**, you will:
Handle **incoming calls and inquiries from insured persons**.
Provide **first-level assistance**, ensuring **at least 80% of requests** are resolved without escalation.
Offer **clear and professional guidance on social security topics**.
Accurately **document interactions and update customer records** in the client’s systems.
Ensure **compliance with data security and confidentiality requirements**.
**What We Offer**:
A **dynamic, multilingual work environment** in Luxembourg.
**Comprehensive training** on IT tools, and customer service best practices.
A **stable, long-term opportunity (13 months) with a recognized European leader**.
**Competitive salary and benefits**, aligned with Luxembourg labor standards.
The chance to **support a key public institution**, improving service accessibility for thousands of insured persons.
**Required Skills & Experience**:
**Languages**: Fluent in **Luxembourgish, French, German, and English (C1 level minimum in all four languages)**.
**Experience**:Minimum 2 years in a call center or customer service role**.
**Communication Skills**: Strong **active listening, problem-solving, and professional phone etiquette**.
**Technical Aptitude**: Comfortable using **customer service software, data entry tools, and CRM systems**.
**Resilience & Empathy**: Ability to **manage high call volumes and handle customer inquiries professionally**.
**Work Location & Schedule**:
**On-site at Client premises**
⏳ **Monday to Friday | 8:00 AM - 4:30 PM**
**How to Apply?**
**Join us and make a difference in Luxembourg’s healthcare system**
Type d'emploi : Temps plein, Durée indéterminée
Rémunération : €4.500,00 à €6.000,00 par mois
Langue:
- Luxembourgeois (Requis)
