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Call Desk Agent Fr/uk/ger

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Luxembourg CTG Temps plein

**CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.**

**We are currently hiring a Call desk Agent - German speaking (M/F) for our Internal Services.**

**Your missions**
- In charge of **user support**: you are the first point of contact for users.
- You are in charge of **encoding and resolving tickets** in the tracking software.
- You **dispatch the tickets** to the expert teams if necessary.
- You are able to respect the contractual call deadlines.

**Your profile**
- You are fluent in **French, German and English**. Knowledge in Luxembourgish is an asset.
- You are able to use a computer as well as the usual office tools such as Microsoft Suite.
- You have a **first experience or interest in the IT field**.
- Knowledge of **ticketing tools** is a real asset.
- You appreciate **teamwork** and working in an **international environment**.

**Our offer**
- **A 13th month** at the end of the year or each month
- **Meal Vouchers** or financial compensation
- A dedicated **training program** with personal development plans
- Extra-legal advantages (IT material, banks,...)
- Regular **events** with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...

Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.