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Call Desk Agent Fr/uk/lux/ger
il y a 3 semaines
**IT SERVICE MANAGEMENT**
**LUXEMBOURG**:
**Andrea Miguel**
**Recruiter**
**_CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector._**
**_ We are currently hiring a Call desk Agent (M/F) for our Internal Services._**
**YOUR MISSIONS**:
- In charge of **user support**: you are the first point of contact for users.
- You are in charge of **encoding and resolving tickets** in the tracking software.
- You **dispatch the tickets** to the expert teams if necessary.
- You are able to respect the contractual call deadlines.
**YOUR PROFILE**:
- You are fluent in **French, Luxembourgish, German and English,**:
- You are **client oriented** and appreciated helping users,
- You are able to use a computer as well as the usual office tools such as **Microsoft Suite**.
- You have a **first experience or interest in the IT field**.
- Knowledge of **ticketing tools** is a real asset.
- You appreciate **teamwork** and working in an **international environment**.
**OUR OFFER**:
- **A 13th month** at the end of the year or each month
- **Meal Vouchers** or financial compensation
- A dedicated **training program** with personal development plans
- Extra-legal advantages (IT material, banks,...)
- Regular **events** with the CTG team: learning lunches, Staff meeting, Xmas, Marathons,...
- Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment._
