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Customer Experience Representative

il y a 4 semaines

Contern, Luxembourg Global Water Solutions s.à r.l. Temps plein
Customer Experience Representative Job Description

Global Water Solutions s.à r.l. is seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a Customer Experience Representative, you will be responsible for providing exceptional customer service and support to our European customers.

Key Responsibilities:
  • Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
  • Process customer inquiries and orders, ensuring accurate and efficient resolution.
  • Collaborate with internal teams, including sales and logistics, to ensure seamless customer experience.
  • Identify and resolve customer complaints and issues in a professional and courteous manner.
  • Develop and maintain a thorough understanding of our products and services to provide informed and accurate support to customers.
Requirements:
  • 2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in English and German, with additional languages a plus.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading company in the water enhancement industry.