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Team Leader Customer Service
il y a 4 semaines
** Your Role**: For us, cooperation within the team, with other colleagues and our customer is the first priority. We enjoy working, with colleagues in the warehouse and from other departments. We would like to have feedback from you in the form of appreciation as well as development opportunities, fairness and support. Be our role model and move us forward as a team and thus the entire organization. Give us clear structures and goals, but also have the courage to simply try something out. Make suggestions on how we can make our daily work even easier.
** Your Responsibilities**:
- Organize **workload and monitoring **of daily operations within the team;
- Work **closely and pro-actively with the customer** to enlarge relationship / customer binding and prepare and lead monthly performance review meetings with the customer as well as prepare and perform presentations to the customer regarding business development and performance, business analysis, KPIs, comparison of different approach/solution, etc.
- Define ways to **add value to customers’ operation** by managing customer requests and changing requirements through initiating and supporting continuous improvement projects;
- Process the orders including master data management within used **Warehouse Management System** (WMS);
- Complete **monthly billing** according to agreements and control of incoming/outgoing invoices;
- Develop team member’s skills by giving **guidance and motivation** by continuous training and performance measurement;
- Play an active role in the **improvement of operational processes **and further development of the customer service department; #LI-AM4
- Act as **interface **between customers, suppliers, team members and within the Kuehne+Nagel organization.
**Your Skills and Experiences**:
- Apprenticeship or studies in logistics and/or specific industry and relevant job experience;
- Understanding and knowledge of logistics processes and strong affinity with required customer quality standards; Cost consciousness;
- Familiar with IT/WMS systems; Proficiency in MS Office, particularly excel;
- Structured and analytical way of working and the ability to work under pressure; Very good communication skills.
- Management skills and ability to lead a team successfully;
- Fluency English is required; German and/or French is needed.
**Good Reasons to Join**: You can expect regular and appreciative feedback from us and your future supervisor. Every employee in our company also receives clear goals and an individual development plan. We like to work in flat hierarchies in a constantly growing, challenging and international environment. Take advantage from our monetary as well as non-monetary benefits (such as direct train connection, free parking, company events). We are looking forward to you
**About Kuehne+Nagel***
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
CONTACT
Aurelie Marchesi
+49-30-403637-1304
