Customer Service Expert for International Orders
il y a 1 mois
At Global Water Solutions, we are seeking an experienced Customer Experience Representative to join our team. As a key member of our workforce, you will be responsible for delivering exceptional customer service and ensuring the smooth processing of international orders.
Job DescriptionThe ideal candidate will possess excellent communication skills in English and German, with proficiency in ERP software and experience in working with export/import processes. You will be responsible for:
- Taking ownership of the after-sales process for assigned European customers;
- Communicating daily with customers, vendors, freight forwarders, and colleagues worldwide;
- Processing inquiries and orders from start to finish, including entering orders into NetSuite and ensuring timely delivery of high-quality products;
- Collaborating with sales managers to provide top-notch service to customers and identify sales opportunities;
- Becoming the primary point of contact for customers, addressing their queries, and escalating issues as needed;
- Maintaining accurate records and contributing to the growth of our customer database;
We offer a dynamic and friendly work environment, global exposure, and opportunities for professional development. Our flexible, engaging, and collaborative culture fosters a sense of belonging among employees.
About UsGlobal Water Solutions is one of the world's leading manufacturers of pressure tanks and water enhancement products. Our mission is to improve people's lives by providing clean water worldwide. We value our employees' contributions and strive to create a positive work environment.
RequirementsTo succeed in this role, you should have:
- A minimum of 2 years' experience in customer service, export/import, sales support, or purchase assistance;
- Excellent written and verbal communication skills in English and German (French is an asset);
- Proficiency in ERP software;
- Strong organizational skills and attention to detail;
- A customer-centric approach and ability to resolve day-to-day challenges;
- Ability to multitask and think proactively;
- Self-motivation, flexibility, and willingness to work both independently and as part of a team;
We offer a competitive salary range of €40,000 - €60,000 per annum, depending on experience and qualifications, and a comprehensive benefits package, including hybrid and remote working options, flexible hours, and opportunities for professional growth.
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