Customer Service Expert for International Orders

il y a 1 mois


Contern, Luxembourg Global Water Solutions s.à r.l. Temps plein

At Global Water Solutions, we are seeking an experienced Customer Experience Representative to join our team. As a key member of our workforce, you will be responsible for delivering exceptional customer service and ensuring the smooth processing of international orders.

Job Description

The ideal candidate will possess excellent communication skills in English and German, with proficiency in ERP software and experience in working with export/import processes. You will be responsible for:

  • Taking ownership of the after-sales process for assigned European customers;
  • Communicating daily with customers, vendors, freight forwarders, and colleagues worldwide;
  • Processing inquiries and orders from start to finish, including entering orders into NetSuite and ensuring timely delivery of high-quality products;
  • Collaborating with sales managers to provide top-notch service to customers and identify sales opportunities;
  • Becoming the primary point of contact for customers, addressing their queries, and escalating issues as needed;
  • Maintaining accurate records and contributing to the growth of our customer database;

We offer a dynamic and friendly work environment, global exposure, and opportunities for professional development. Our flexible, engaging, and collaborative culture fosters a sense of belonging among employees.

About Us

Global Water Solutions is one of the world's leading manufacturers of pressure tanks and water enhancement products. Our mission is to improve people's lives by providing clean water worldwide. We value our employees' contributions and strive to create a positive work environment.

Requirements

To succeed in this role, you should have:

  • A minimum of 2 years' experience in customer service, export/import, sales support, or purchase assistance;
  • Excellent written and verbal communication skills in English and German (French is an asset);
  • Proficiency in ERP software;
  • Strong organizational skills and attention to detail;
  • A customer-centric approach and ability to resolve day-to-day challenges;
  • Ability to multitask and think proactively;
  • Self-motivation, flexibility, and willingness to work both independently and as part of a team;

We offer a competitive salary range of €40,000 - €60,000 per annum, depending on experience and qualifications, and a comprehensive benefits package, including hybrid and remote working options, flexible hours, and opportunities for professional growth.


  • Customer Service Ambassador

    il y a 3 semaines


    Contern, Luxembourg Global Water Solutions s.à r.l. Temps plein

    OverviewGlobal Water Solutions s.à r.l., a world leader in pressure tank and water enhancement products, seeks an experienced professional to join our team as a Customer Experience Representative. Based in Contern, Luxembourg, this role will play a vital part in ensuring seamless customer interactions and driving business growth.


  • Contern, Luxembourg Global Water Solutions Temps plein

    Global Water Solutions is looking for a Customer Sales Representative to join our committed workforce. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people’s lives by providing clean water worldwide and facilitating access to it. We are looking for a team...


  • Contern, Luxembourg Global Water Solutions Temps plein

    Global Water Solutions is looking for a **Customer Experience Representative** to join our committed workforce. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people’s lives by providing clean water worldwide and facilitating access to it. We are looking for a...

  • Customer Service

    Il y a 6 mois


    Contern, Luxembourg Kuehne+Nagel Temps plein

    ** Your Role**: As an employee in Customer Service, you are the direct contact for the customer and carrier and work closely with the responsible Warehouse Manager and colleagues in the warehouse. ** Your Responsibilities**: - Own the process of **order processing** and manage our master data within our Warehouse Management System, ensuring seamless...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a new Customer Service Employee to join our team in Luxembourg! ** Your Role **:The Customer Service Employee is responsible for the correct accomplishment of customer relevant tasks to the maximum customer satisfaction. ** Your Responsibilities**: - Handling of customer requests, complaint handling and reporting in case of deviations...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a Team Leader Customer Service to join our Contract Logistics site in Luxembourg. ** Your Responsibilities**: - Organize workload and monitoring of daily operations within the team; - Work closely and pro-actively with the customer to enlarge relationship / customer binding and prepare and lead monthly performance review meetings with...


  • Contern, Luxembourg Global Water Solutions Temps plein

    Global Water Solutions is looking for a **Customer Experience Representative** to join our committed workforce. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people’s lives by providing clean water worldwide and facilitating access to it. We are looking for a...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    ** Your Role**: For us, cooperation within the team, with other colleagues and our customer is the first priority. We enjoy working, with colleagues in the warehouse and from other departments. We would like to have feedback from you in the form of appreciation as well as development opportunities, fairness and support. Be our role model and move us forward...


  • Contern, Luxembourg Global Water Solutions s.à r.l. Temps plein

    Global Water Solutions is looking for a Customer Experience Representative to join our committed workforce. GWS is one of the world's largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people's lives by providing clean water worldwide and facilitating access to it. We are looking for a team...


  • Contern, Luxembourg DHL Temps plein

    **Key accountabilities**: - According to the available resources, daily monitors the team planning and defines the work priorities in order to achieve the set targets (working time schedule, holidays / sicknesses.). - Ensures the good onboarding, training, regular coaching / 1-2-1 and evaluation of the team according to the business guidance - Monitors the...


  • Contern, Luxembourg Schenker Luxemburg GmbH Temps plein

    For immediate start, we are looking for an experienced and energetic support for our Airfreight department in Luxembourg. At DB Schenker, you are part of a global logistics network, which connects the world. A network that allows you to actively shape your career and encourages you to break new grounds. With more than 76,000 colleagues worldwide, we welcome...


  • Contern, Luxembourg Schenker Luxemburg GmbH Temps plein

    For immediate start, we are looking for an experienced and energetic support for our Airfreight department in Luxembourg. At DB Schenker, you are part of a global logistics network, which connects the world. A network that allows you to actively shape your career and encourages you to break new grounds. With more than 76,000 colleagues worldwide, we welcome...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    Join Kuehne+Nagel Integrated Logistics team as a Business Manager and become the cornerstone of client success internationally. ** Your Role**: The Business Manager plays a pivotal role in maintaining and growing client relationships. They act as the primary liaison, managing contracts, finances, and service delivery to meet global customer needs...

  • SAP S/4 Service Expert

    il y a 1 jour


    Contern, Luxembourg FANUC UK Temps plein

    Contern, LU, 5326 **Location: Contern, Luxembourg**OR** Neuhausen a. d. F., Germany** **WHAT IS THE ROLE?**- Implement and configure SAP S/4 service solution incl. SAP FSM based on approved requirements- Manage the integration of SAP FSM with the S/4HANA service module to ensure a seamless process and master data flow- Collaborate with stakeholders to...


  • Contern, Luxembourg Syniverse Temps plein

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • Contern, Luxembourg Kuehne+Nagel Temps plein

    We are looking for a Customer Onboarding Project Manager to join our Contract Logistics team in Contern, Luxembourg. - ** Your Role **:You will be responsible to deliver customer onboarding project implementations and ensure all customer onboarding projects are delivered on time, in scope, and within budget. You will manage and pro-actively follow-up and...


  • Contern, Luxembourg GH Interim Temps plein

    **Position**: **GH intérim Sàrl** is a company created and managed by two partners who are experienced in the field of human resources for many years now. The teams of **GH intérim** are made up of passionate people, speaking French, German, English, Dutch, Luxembourgish, etc. and with several years of experience in HR in Luxembourg. **GH Interim is...


  • Contern, Luxembourg Schenker Luxemburg GmbH Temps plein

    Zum nächstmöglichen Zeitpunkt suchen wir eine erfahrene und tatkräftige Unterstützung für unseren Standort in Contern, Luxemburg als **Mitarbeiter Network Service Center & Customer Service (m/w/d)** Bei DB Schenker sind Sie Teil eines globalen Logistiknetzwerks, das die Welt verbindet. Ein Netzwerk, das es Ihnen ermöglicht, Ihre Karriere aktiv...

  • Operations Specialist

    il y a 2 semaines


    Contern, Luxembourg Kuehne+Nagel Temps plein

    The Operations Specialist is a team member of 4PL Control Tower of Integrated Logistics in Contern, Luxembourg. ** Your Role**: The Integrated Logistics Operation Specialist ensures daily execution of the services in scope and commits to the first-class level of the respective services (e.g. Order Fulfilment, Transport Management, Freight Settlement,...


  • Contern, Luxembourg GH intérim Temps plein

    **Customisation Technician CNC (M/F)**: **Position**: **GH intérim Sàrl** is a company created and managed by two partners who are experienced in the field of human resources for many years now. The teams of **GH intérim** are made up of passionate people, speaking French, German, English, Dutch, Luxembourgish, etc. and with several years of experience in...


  • Contern, Luxembourg TÜV Rheinland Group Temps plein

    **General information**: - Location - Contern - Type of contract - Permanent Full Time - Occupational field - Engineering - Job-ID - 3682 **Arbeiten in einem kleinen Team als Teil einer internationalen Organisation**: TÜV Rheinland Luxemburg S.à.r.l, ein Unternehmen des TÜV Rheinlandm suchen einen technischen Experte für Fahrzeuge, der zuständig ist...