Customer Service Supervisor
Il y a 5 mois
**Key accountabilities**:
- According to the available resources, daily monitors the team planning and defines the work priorities in order to achieve the set targets (working time schedule, holidays / sicknesses.).
- Ensures the good onboarding, training, regular coaching / 1-2-1 and evaluation of the team according to the business guidance
- Monitors the team productivity / performance and ensures the optimal use of the C.S. tools to ensure business efficiency
- When opportune, checks files and/or calls handled by the C.S. team and supports them in the resolution of difficult ones
- Facilitates the team Performance Dialogues, meetings and trainings
- Works in tight cooperation with the C.S. Business Officer and performs his/her back-up when needed.
**Working conditions**:
- Permanent contract, as soon as possible; full time (8 hours/day, 40 hours/week)
- Flexible working hours; smart working allowed according to the set rules
- Other benefits linked to the relevant R.C.S. grade (K).
- Bachelor or equivalent
- At least a first proven experience in a a similar role
- Sound knowledge of the transport industry (DHL group: advantage)
- Insanely Customer Centric
- Business and commercial acumen
- People management, communication and listening skills
- Fluent in French and English (spoken + written); German = advantage.
- Excellent organizational and stress management skills, with an ability in multitasking and working under pressure
- Strong team spirit and motivational mindset
- Independent
- Positive and entrepreneurial attitude.
- Good MS Office computer soft skills
-
Customer Service
Il y a 5 mois
Contern, Luxembourg Kuehne+Nagel Temps plein** Your Role**: As an employee in Customer Service, you are the direct contact for the customer and carrier and work closely with the responsible Warehouse Manager and colleagues in the warehouse. ** Your Responsibilities**: - Own the process of **order processing** and manage our master data within our Warehouse Management System, ensuring seamless...
-
Ops Supervisor
Il y a 2 mois
Contern, Luxembourg DHL Temps plein**Purpose**: Promotes the company as a Provider, Employer and Investment of Choice by ensuring the good achievement of the Pick-up & Delivery + shipment inbound / outbound processes activities in Luxembourg. **Accountabilities**: Following the European and Global organization guidance, in tight cooperation with the (BE)LUX OPS Management team, directly...
-
Team Leader Customer Service
Il y a 5 mois
Contern, Luxembourg Kuehne+Nagel Temps plein** Your Role**: For us, cooperation within the team, with other colleagues and our customer is the first priority. We enjoy working, with colleagues in the warehouse and from other departments. We would like to have feedback from you in the form of appreciation as well as development opportunities, fairness and support. Be our role model and move us forward...
-
Team Leader Customer Service Warehousing
Il y a 5 mois
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Team Leader Customer Service to join our Contract Logistics site in Luxembourg. ** Your Responsibilities**: - Organize workload and monitoring of daily operations within the team; - Work closely and pro-actively with the customer to enlarge relationship / customer binding and prepare and lead monthly performance review meetings with...
-
Team Leader Customer Service Warehousing
Il y a 5 mois
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Team Leader Customer Service to join our Contract Logistics site in Luxembourg. - ** Your Responsibilities**: - Organize workload and monitoring of daily operations within the team; - Work closely and pro-actively with the customer to enlarge relationship / customer binding and prepare and lead monthly performance review meetings with...
-
Team Leader Customer Service Warehousing
Il y a 5 mois
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a Team Leader Customer Service to join our Contract Logistics site in Luxembourg. - ** Your Responsibilities**: - Organize workload and monitoring of daily operations within the team; - Work closely and pro-actively with the customer to enlarge relationship / customer binding and prepare and lead monthly performance review meetings with...
-
Customer Service Representative
il y a 2 semaines
Contern, Luxembourg Global Water Solutions s.à r.l. Temps pleinCustomer Service RepresentativeWe are looking for a skilled Customer Service Representative to join our team at Global Water Solutions s.à r.l. The ideal candidate will have a strong background in customer-facing roles, with excellent communication and problem-solving skills.Main Responsibilities:Taking care of the after-sales process for assigned European...
-
Customer Service Representative
Il y a 5 mois
Contern, Luxembourg Global Water Solutions Temps pleinGlobal Water Solutions is looking for a Customer Sales Representative to join our committed workforce. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people’s lives by providing clean water worldwide and facilitating access to it. We are looking for a team...
-
Customer Service Representative
Il y a 5 mois
Contern, Luxembourg Global Water Solutions Temps pleinGlobal Water Solutions is looking for a **Customer Experience Representative** to join our committed workforce. GWS is one of the world’s largest pressure tank and water enhancement product manufacturers. Since its founding, GWS is focused on improving people’s lives by providing clean water worldwide and facilitating access to it. We are looking for a...
-
Contract Logistics Operations Supervisor
Il y a 5 mois
Contern, Luxembourg Kuehne+Nagel Temps plein** Your Role **:As a Contract Logistics Operations Supervisor, you will be responsible for the continuous improvement of warehouse operations by managing and developing warehouse staff, as well as monitoring and evaluating operations. - ** Your Responsibilities**: - Motivating, coaching and training your staff by monitoring the progress of current training...
-
Contract Logistics Operations Supervisor
Il y a 5 mois
Contern, Luxembourg Kuehne+Nagel Temps plein** Your Role **:As a Contract Logistics Operations Supervisor, you will be responsible for the continuous improvement of warehouse operations by managing and developing warehouse staff, as well as monitoring and evaluating operations. - ** Your Responsibilities**: - Motivating, coaching and training your staff by monitoring the progress of current training...
-
Customer Service Employee
Il y a 5 mois
Contern, Luxembourg Kuehne+Nagel Temps pleinWe are looking for a new Customer Service Employee to join our team in Luxembourg! ** Your Role **:The Customer Service Employee is responsible for the correct accomplishment of customer relevant tasks to the maximum customer satisfaction. ** Your Responsibilities**: - Handling of customer requests, complaint handling and reporting in case of deviations...
-
Supervisor Codi
Il y a 6 mois
Contern, Luxembourg Schenker Luxemburg GmbH Temps pleinZum nächstmöglichen Zeitpunkt suchen wir eine erfahrene und tatkräftige Unterstützung für unseren Standort in Contern, Luxemburg als **Supervisor CoDi & Roadbrokerage (m/w/d)** Bei DB Schenker sind Sie Teil eines globalen Logistiknetzwerks, das die Welt verbindet. Ein Netzwerk, das es Ihnen ermöglicht, Ihre Karriere aktiv mitzugestalten und Sie dazu...
-
Airfreight Operations and Customer Service
Il y a 5 mois
Contern, Luxembourg Schenker Luxemburg GmbH Temps pleinFor immediate start, we are looking for an experienced and energetic support for our Airfreight department in Luxembourg. At DB Schenker, you are part of a global logistics network, which connects the world. A network that allows you to actively shape your career and encourages you to break new grounds. With more than 76,000 colleagues worldwide, we welcome...
-
Airfreight Operations and Customer Service
Il y a 6 mois
Contern, Luxembourg Schenker Luxemburg GmbH Temps pleinFor immediate start, we are looking for an experienced and energetic support for our Airfreight department in Luxembourg. At DB Schenker, you are part of a global logistics network, which connects the world. A network that allows you to actively shape your career and encourages you to break new grounds. With more than 76,000 colleagues worldwide, we welcome...
-
Customer Service Expert for International Orders
il y a 11 heures
Contern, Luxembourg Global Water Solutions s.à r.l. Temps pleinAt Global Water Solutions, we are seeking an experienced Customer Experience Representative to join our team. As a key member of our workforce, you will be responsible for delivering exceptional customer service and ensuring the smooth processing of international orders.Job DescriptionThe ideal candidate will possess excellent communication skills in English...
-
Teamleiter Customer Service Warehousing
Il y a 6 mois
Contern, Luxembourg Kuehne+Nagel Temps pleinWerde Teil eines Teams, für das Zusammenarbeit und Entwicklung im Vordergrund stehen. Baue dein Potenzial aus und erweitere in einem kollegialen und professionellen Umfeld stetig deinen Horizont. Sei direkter Ansprechpartner für unseren Kunden und steigere gemeinsam den Mehrwert für ihn und unser Unternehmen. Wir, das Customer Service Team in der...
-
Teamleiter Customer Service Warehousing
Il y a 6 mois
Contern, Luxembourg Kuehne+Nagel Temps pleinWerde Teil eines Teams, für das Zusammenarbeit und Entwicklung im Vordergrund stehen. Baue dein Potenzial aus und erweitere in einem kollegialen und professionellen Umfeld stetig deinen Horizont. Sei direkter Ansprechpartner für unseren Kunden und steigere gemeinsam den Mehrwert für ihn und unser Unternehmen. Wir, das Customer Service Team in der...
-
Teamleiter Customer Service Warehousing
Il y a 5 mois
Contern, Luxembourg Kuehne+Nagel Temps pleinWerde Teil eines Teams, für das Zusammenarbeit und Entwicklung im Vordergrund stehen. Baue dein Potenzial aus und erweitere in einem kollegialen und professionellen Umfeld stetig deinen Horizont. Sei direkter Ansprechpartner für unseren Kunden und steigere gemeinsam den Mehrwert für ihn und unser Unternehmen. Wir, das Customer Service Team in der...
-
Mitarbeiter Network Service Center
Il y a 6 mois
Contern, Luxembourg Schenker Luxemburg GmbH Temps pleinZum nächstmöglichen Zeitpunkt suchen wir eine erfahrene und tatkräftige Unterstützung für unseren Standort in Contern, Luxemburg als **Mitarbeiter Network Service Center & Customer Service (m/w/d)** Bei DB Schenker sind Sie Teil eines globalen Logistiknetzwerks, das die Welt verbindet. Ein Netzwerk, das es Ihnen ermöglicht, Ihre Karriere aktiv...