Customer Service Supervisor

Il y a 7 mois


Contern, Luxembourg DHL Temps plein

**Key accountabilities**:

- According to the available resources, daily monitors the team planning and defines the work priorities in order to achieve the set targets (working time schedule, holidays / sicknesses.).
- Ensures the good onboarding, training, regular coaching / 1-2-1 and evaluation of the team according to the business guidance
- Monitors the team productivity / performance and ensures the optimal use of the C.S. tools to ensure business efficiency
- When opportune, checks files and/or calls handled by the C.S. team and supports them in the resolution of difficult ones
- Facilitates the team Performance Dialogues, meetings and trainings
- Works in tight cooperation with the C.S. Business Officer and performs his/her back-up when needed.

**Working conditions**:

- Permanent contract, as soon as possible; full time (8 hours/day, 40 hours/week)
- Flexible working hours; smart working allowed according to the set rules
- Other benefits linked to the relevant R.C.S. grade (K).
- Bachelor or equivalent
- At least a first proven experience in a a similar role
- Sound knowledge of the transport industry (DHL group: advantage)
- Insanely Customer Centric
- Business and commercial acumen
- People management, communication and listening skills
- Fluent in French and English (spoken + written); German = advantage.
- Excellent organizational and stress management skills, with an ability in multitasking and working under pressure
- Strong team spirit and motivational mindset
- Independent
- Positive and entrepreneurial attitude.
- Good MS Office computer soft skills


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