Customer Experience Specialist

il y a 3 semaines


Contern, Luxembourg Global Water Solutions s.à r.l. Temps plein

At Global Water Solutions s.à r.l., we are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our workforce, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our European customers.

The ideal candidate will have a minimum of 2 years of experience in customer service, export/import, sales support, or purchase assistance. Strong written and verbal communication skills in English and German are a must, with any additional language skills being a significant asset. Proficiency in working with ERP software and the ability to work precisely with strong organizational skills are also essential.

As a Customer Experience Specialist, you will be the first point of contact for our customers, answering any questions and forwarding them to the responsible person within our organization. You will also be responsible for making outbound calls to potential customers, following up on leads, and improving the office showroom. Additionally, you will assist in the advancement and maintenance of our database of current and potential customers, contributing to the further growth of the company.

Key responsibilities include:

  • Taking care of the after-sales process for an assigned group of European customers;
  • Communicating with customers, vendors, freight forwarders, and colleagues around the world daily;
  • Processing inquiries and orders, ranging from entering orders in our ERP system (NetSuite) to the successful delivery of our high-quality products;
  • Working together with our vendors to ensure a smooth processing of the orders from our customers;
  • Working closely with our sales managers to provide the best service to our customers by understanding their needs and identifying sales opportunities;
  • Becoming the first point of contact for our customers. Being able to answer any question or forward them to the responsible person within our organization;
  • Guided by our Sales Managers, making outbound calls to potential customers and following up on leads as well as the improvement of the office showroom coordinating the Sales;
  • Taking over some administrative tasks of the local office in Luxembourg;
  • Assisting the advancement and maintenance of our database of current and potential customers thereby contributing to the further growth of the company.

Key qualifications include:

  • 2 years minimum of experience in customer service, export/import, sales support, purchase assistance
  • Good written and verbal communication skills in English and German is a must; any other language especially French is considered an asset
  • Experience in working with an ERP software
  • Able to work precisely with strong organizational skills
  • Customer-oriented and the ability to resolve day-to-day challenges
  • Able multi-task and think proactively
  • Self-motivated, flexible, willingness to work both – in a team and individually
  • Live close enough to our office to commute without issues.

APCT1_LU



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