Dedicated Customer Service Expert
il y a 7 jours
Solar Screen International S.A. is a leading European provider of adhesive solutions, specializing in window, walls, and furniture with over 40 years of industry presence.
We have developed an expansive international network, comprising more than 5000 professional installers.
Our commitment to superior service, product expertise, and innovation has been pivotal in achieving double-digit growth annually over the last 6 years.
To reinforce our Customer Service Team, we are seeking an experienced Customer Service Representative speaking perfectly Dutch & English.
About the RoleAs the main point of contact for our customers in Belgium & Netherlands, you will accompany them throughout their journey with us and ensure they receive excellent service, aligned with our DNA.
Your key responsibilities include:
- Managing the entire order-to-cash process of customers (estimates, order intake and follow-up, payment, claims, etc.)
- Serving as the primary contact person for customers and building trustful personalized relationships with them
- Processing all customer requests and coordinating internal follow-ups on those requests
- Collaborating with customers to track leads transferred to our key customers
You will be required to handle various tasks based on day-to-day needs.
About YouTo succeed in this role, you must possess:
- Perfect business fluency in Dutch & English; any additional European languages are a significant advantage
- Strong experience as a Customer Service Representative in a fast-paced environment
- Excellent stress management skills
- Able to multitask effectively
- Familiarity with MS Office and IT tools
- A collaborative mindset with a focus on teamwork
- Flexibility to adapt to changing priorities
At Solar Screen International S.A., we offer:
- Opportunities to work with strong brands among European leaders in their field
- The chance to be part of a dynamic and growing international company
- A flat organizational structure with room for initiative and personal growth
- Comprehensive training and development opportunities
- A collaborative and inclusive work environment
In return for your hard work and dedication, you can expect a competitive salary and benefits package.
$45,000 - $60,000 per annum, depending on experience, plus benefits
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