Customer Service Representative
il y a 4 jours
Department: Supply Chain & Procurement
Reports to: Customer Service Manager
Employee type: Permanent contract – Full time employee
Location: Dudelange, Luxembourg
For our headquarter office based in Dudelange, we are currently looking for 2 Customer Service Representative.
Reporting to the Customer Service Manager, the Customer Service Representative (CSR) is responsible for the interface between the customers and the company through various departments.
The CSR is in charge of order management, correspondence and customer satisfaction.
Duties and Responsibilities:
- Processes all sales orders, based on customer's request, by liaising availability, delivery, lead-time and pricing
- Acts as a link between the customers, plants and Sales Representatives to ensure all sales order special requirements are met
- Makes daily follow-up of open orders to ensure on-time deliveries; If applicable, manage call off agreements and consignment warehouse/inventories
- Daily communication with customers and Sales Representatives; Give information on availability and delivery of orders, divert technical questions to people in charge, share documents, checks pro-actively customer needs.
- Prepares orders for invoicing after shipments;
- Creates and updates customer accounts
- Ensures correct pricing is applied
- Takes action on all customer complaints and requests for service, make sure the customer's problem is reconciled promptly and satisfactorily
- Handles sample related CSR activities
- Performs other duties and special projects as requested by the manager/company.
Profile:
- Bachelor's degree in International Business, Trade Relations or similar area;
- Previous experience in a position with client contact;
- Service, quality and customer satisfaction focused;
- Must have fluent Polish and English or French;
- Good organizational and communication skills;
- Excellent telephone and written (emails) communication skills;
- Self-confident, courteous, able to tactfully handle various personalities and problems;
- Microsoft Office : Outlook, Excel, Word.
Ampacet is an Equal Employment Opportunity employer and will not discriminate against an applicant on the basis of age, sex, race, color, creed, religion, ethnicity, national origin or citizenship, disability, marital status or any other legally recognized protected basis under local laws or regulations.
Ampacet will collect all personal data from candidates as part of the recruitment process. The personal data will be processed in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), (Enforcement date: 25 May 2018). We will process the data with the candidate's consent or on the basis of the employment contract. The personal data will only be processed based on one of the possible legal basis (as per Art. 6 of the GDPR). Personal data will not be retained for more than required by the GDPR or by applicable Luxembourg laws.
APCT1_LU
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