Customer Engagement Manager
il y a 4 jours
As one of the major European players in adhesive solutions for windows, walls and furniture, **Solar Screen** proudly deserves an international network of more than 4000 professional installers for more than 40 years. Solar Screen has elevated excellent service, product expertise and innovation to its DNA to support yearly double-digit growth over the last 6 years. Today, we are looking for a dynamic Customer Engagement Manager.
Reporting to the Head of Business Development, you will join dedicated team specializing in the sales and training of Cover Styl products, dedicated to renovation companies and craftsmen. With a first success in France, we aim to expand our impact in the European market.
Our customer conversion approach can be summarized in 2 steps:
- Convincing qualified leads to attend the training
- Providing those B2B leads a great theoretical training experience and guide them through their first months as a Cover Styl customer.
**Your mission will focus only on the second step**
Your main responsibilities will be the following:
- _
- _Training (~20-30% of your time)_
- Deliver training sessions (_theory only_) to your audience in our premises (practical trainings is provided by experts staff) (from 4 to 8 hours/week)
- Manage and develop relationships during the training to build a strong connection with the training attendees
- _
- _Sales (~60-70% of your time)_
- Convince your training attendees to engage with Cover Styl’ after the training by using it in their professional projects though phoning (no visit to customers).
- Bring a maximum of companies to a certain level of Sales. When threshold is reach, the customer will be transferred to our Account Management Team.
- _
- _Strategy (10-20%) _
- Implement customer feedback mechanisms to continuously improve training courses and services
- Analyze performance using key metrics and adjust strategies accordingly including the tools and services needed to facilitate customer engagement and loyalty.
- Implement strategies to boost upselling additional services
- Collaborate with the Business Development, Marketing and Sales teams to ensure a cohesive customer journey
You'll be motivated by a high commission rate on initial sales to your customers.
- ** Fluency in French** and at least 1 of the following languages: German, English, Italian & Spanish
- Excellent communication skills with a strong customer-oriented mindset
- Strong selling skills, able to effectively identify objections and boost customer sales
- Entrepreneurial mindset, capable of driving initiatives and autonomy
- Solid analytical skills
- Higher education in business, marketing, or relevant field.
- Results driven and team player, you are recognized for your determination and resilience
**What we offer**:
- A dynamic and impactful role within a growing company.
- Opportunities for professional and personal development.
- Competitive salary package and performance-related benefits.
-
Engagement Assistant
il y a 4 semaines
Luxembourg KPMG Luxembourg Temps pleinKPMG Luxembourg combines our multi-disciplinary approach with deep, practical industry knowledge to help clients meet challenges and respond to opportunities. As a leading consulting firm with more than 1,700 employees and more than 70 nationalities in Luxembourg, we know that our strength and capability come from our people, their experiences, culture and...
-
Customer Success Manager
il y a 1 semaine
Luxembourg Gcore Temps plein**_Gcore is looking for a Customer success manager to join our Sales team!_** **Responsibilities**: - Creates customer awareness within the company and acts as “the voice of the customer” - Coordinates customer escalations and communicates with customers regarding the (current) status escalations - Analyzes, reviews and reports performance results with...
-
Customer Enablement Manager, Wwps Customer
il y a 4 jours
Luxembourg Amazon Web Services EMEA Sarl Temps plein10 years of working in a fast paced and dynamic environment - 5+ years of people management experience - Experience in technology related sales support and/or business development - Exceptional project and program management skills: can teach and coach these skills in others and also act as a productive contributor - Strong analytical skills; uses data to...
-
Engagement Assistant
il y a 4 jours
Luxembourg KPMG Temps plein**Find your purpose at KPMG Luxembourg** Join a team of diverse and dedicated problem solvers, connected by a common cause: to turn insight into opportunity for clients and communities around the world. If you are eager to learn, are interested in growing rapidly and strive to make an impact in a diverse environment, you're in the right place at the right...
-
Marketing Manager, Eu Selling Partner Engagement
il y a 2 jours
Luxembourg Amazon Services Europe SARL (LU) Temps pleinExperience building, executing and scaling cross-functional marketing programs - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion The Amazon...
-
Customer Experience Manager
il y a 2 semaines
Luxembourg Proximus Group Temps plein**About Proximus Luxembourg** Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Telindus and more recently Codit. With PSF support status, the company has almost 750 employees. All these experts share a passion for digital...
-
Account Manager
il y a 5 jours
Luxembourg Findel Airport LSEG (London Stock Exchange Group) Temps pleinData & Analytics We are a global leader in data and analytics, providing a broad range of information and data solutions including investment solutions and indices, trading workflow, capital market and wealth advisory, and risk intelligence. Role Summary This position is responsible for maintaining deep customer relationships to drive account revenue...
-
Sr. Seller Engagement Manager, Amazon Eu Expansion
il y a 6 jours
Luxembourg Amazon EU Sarl Temps pleinExcellent English communication skills (mandatory). - Bachelor’s Degree in Economics, Engineering or related degree required. Post-graduate education is recommended. - 4+ years of working experience in management consulting, product management or sales management - Excellent written and verbal communication skills; able to explain complex concepts simply -...
-
Engagement Assistant
il y a 3 semaines
Luxembourg KPMG Luxembourg Temps pleinKPMG Luxemburg vereint tiefgreifendes Fachwissen mit praktischen Ansätzen, um unsere Kundinnen/Kunden bei ihren Herausforderungen bestmöglich zu unterstützen. Als eine der führenden Beratungsgesellschaften in Luxemburg mit ca. 1.700 Mitarbeitern mit mehr als 70 verschiedenen Nationalitäten wissen wir, dass unsere Stärke und unser Potenzial unsere...
-
Employee Engagement Specialist
il y a 4 semaines
Luxembourg KPMG Luxembourg Temps plein**Find your purpose at KPMG Luxembourg** We are diverse and dedicated problem solvers, part of the worldwide network of high-quality audit, tax and advisory services. We offer excellent career prospects that balance autonomy, flexibility and responsibility. Our comprehensive benefits inspire our people do and feel their best. Right now, we have more than...
-
Global Customers Development Manager
il y a 1 semaine
Luxembourg FERRERO Temps plein**Job Location: Luxembourg**: **Company description**: Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50...
-
Engagement Manager
il y a 6 jours
Luxembourg Sogeti Temps pleinYou will be responsible for managing client relationships and ensuring the successful delivery of projects in the Private Sector. This role requires a combination of project management skills and client engagement capabilities. You will work closely with clients to understand their needs, coordinate with internal teams to deliver solutions, and ensure that...
-
Customer Success Manager
il y a 4 jours
Luxembourg Hunter Bond Temps pleinMy Leading Fund industry client are in a major growth phase, through the acquisition of 6 companies in the past 2 years. As a result they require a German speaking Customer Success Manager to ensure their clients are onboarded efficiently and that they understand how to use their services to drive adoption. You'll also develop a comprehensive understanding...
-
Senior Manager, Customs Brokerage, Amazon Customs
il y a 2 semaines
Luxembourg Amazon EU Sarl - A84 Temps pleinBachelor’s degree - Leadership experience in large (50+ person) organizations - Significant transportation management, customs brokerage, and origin consolidation experience - Plenty of experience in the management of international supplier product flows into fulfillment/distribution networks. - A wealth of process management experience - MBA/MS in...
-
Value Proposition Manager
il y a 3 jours
Luxembourg AXA Temps pleinFière d'appartenir au Groupe AXA, une marque d'assurance internationale et un leader mondial des services financiers, la société AXA Assurances Luxembourg est un acteur majeur du secteur des assurances au Grand-Duché. Nous aidons nos clients à traverser les petites et grandes difficultés de la vie. Chaque jour, nous agissons ensemble pour inventer la...
-
Value Proposition Manager
il y a 4 jours
Luxembourg AXA Luxembourg Temps plein**Value Proposition Manager - Customer experience expert**: **Notre environnement de travail** Fière d'appartenir au Groupe AXA, une marque d'assurance internationale et un leader mondial des services financiers, la société AXA Assurances Luxembourg est un acteur majeur du secteur des assurances au Grand-Duché. Nous aidons nos clients à traverser les...
-
Process Improvement Manager, Eu Ats Customer
il y a 1 semaine
Luxembourg Amazon EU Sarl Temps pleinBachelors degree - At least one European language B2 fluency on top of English (Spanish, German, Italian, French) - Relevant experience in Transportation or Supply Chain, within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience. - Experience using data and metrics to test theories, confirm...
-
Engagement Assistant Trainee
il y a 4 jours
Luxembourg KPMG Temps plein**Find your purpose at KPMG Luxembourg** We see a world of opportunity. From uncovering ways to digitalize, to enabling new sectors to take off, to building sustainability and resilience into economies, we know insights reveal new opportunities for all. We are diverse and dedicated problem solvers, part of the worldwide network of high-quality audit, tax...
-
Manager of Professional Services and Customer
il y a 4 jours
Luxembourg Aspire Software Temps plein**Manager of Professional Services and Customer Support - Remote - Benelux** **Navitrans Logistics Software, an Aspire Software company, a division of the Valsoft Corporation, is seeking a Manager of Professional Services and Customer Support.** **Here is a little window into our company**:Navitrans Logistics Software** is a global business, delivering the...
-
Luxembourg Amazon EU Sarl Temps pleinBachelor's degree - Relevant experience in managing large-scale culture and employee engagement programmes or projects and events - Excellent written and verbal communication skills - Relevant experience communicating with and influencing a range of different stakeholders including senior management - Advanced proficiency in verbal and written English Our...