Service Desk Operator

il y a 1 semaine


Luxembourg Sogeti, part of Capgemini Temps plein

SOGETI is looking for a **Service Desk Operator** to join our company.

You will be part of a team which interact with other team-members from SOGETI, in a **multicultural** **environment**. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.

**Your challenge**:

- Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes;
- Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them;
- Escalating incidents or services requests that cannot resolve/fulfil to other support agents in the same support group or to different support groups;
- Record and update information in knowledge database;
- Monitoring progress of incident resolution relative to the appropriate SLA;
- Keeping customers informed on incident status and progress;
- Managing the incident life-cycle, including closure and verification;
- Closing incidents and confirmation with the customer;
- Continue to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry. This included meeting annual personal development goals.

**Qualification**:

- ITIL V4 Foundation Certification would be an asset;
- Positive can-do attitude with a mature and professional approach;
- Well-organized, meticulous and dedicates to details;
- Excellent verbal communication and customer service skills;
- Fluent in English and French.

**Education**:
At least 1 year of professional experience; or any equivalent combination of training, education and experience that demonstrates the ability to perform the duties of the position.
- _A background check within the framework PSF will be requested upon hiring (criminal record, Education degrees, diplomas & certifications)._


  • Service Desk Operator

    il y a 3 semaines


    Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...

  • Service Desk Operator

    il y a 2 semaines


    Luxembourg, Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience.CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.We provide to the European Institutions all kind of IT services,...

  • Service Desk Operator

    il y a 1 semaine


    Luxembourg Sogeti Temps plein

    SOGETI is looking for a **Service Desk Operator** to join our company. You will be part of a team which interact with other team-members from SOGETI, in a **multicultural** **environment**. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues. **Your challenge**: - Recording incidents and...

  • Service Desk Operator

    il y a 2 semaines


    Luxembourg, Luxembourg Sogeti Temps plein

    SOGETI is looking for a Service Desk Operator to join our company.You will be part of a team which interact with other team-members from SOGETI, in a multicultural environment. You will also have the unique opportunity to gain experience by sharing technical knowledge with your futures colleagues.Your challenge: Recording incidents and requests in the...

  • IT Operator

    il y a 2 semaines


    Luxembourg, Luxembourg Arhs Developments Temps plein

    Job Description Want to skyrocket your career with a rock-solid company? With over 2500 employees, we're still growing, and searching for new colleagues who appreciate working on challenging projects with new technologies, methodologies, in a professional & enthusiastic environment Interested? Arηs Cube, which is part of Arηs Group, is looking for an IT...

  • Arhs Developments

    il y a 4 semaines


    Luxembourg Arhs Developments Temps plein

    Job Description Want to skyrocket your career with a rock-solid company? With over 2500 employees, we're still growing, and searching for new colleagues who appreciate working on challenging projects with new technologies, methodologies, in a professional & enthusiastic environment! Interested? Arηs Cube, which is part of Arηs Group, is looking for an IT...

  • Technicien Service Desk

    il y a 4 semaines


    Luxembourg Europ IT Services Temps plein

    Europ-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe. Technicien Service Desk Mission Premier point de contact pour les clients qui recherchent une assistance technique soit par téléphone, courrier électronique ou ticketing. Effectuer le dépannage à...

  • Service Desk Consultant

    il y a 4 semaines


    Luxembourg CONVOTIS GmbH Temps plein

    **Who we are**: The Service Desk Consultant is providing front-line primary support to customers and internal users of Convotis infrastructures / managed services and undertaking established and routine activities associated with Service Desk operations as directed and assigned by its line manager. **Service Desk Consultant (m/w/d) in Luxemburg**: **Key...

  • Technicien Service Desk

    il y a 2 semaines


    Luxembourg, Luxembourg Europ IT Services Temps plein

    Europ-IT group provides IT services and engineering to corporate clients, small to medium sized business and other various companies throughout Europe.Technicien Service DeskMissionPremier point de contact pour les clients qui recherchent une assistance technique soit par téléphone, courrier électronique ou ticketing.Effectuer le dépannage à distance...

  • Service Desk

    il y a 2 semaines


    Luxembourg LHH Temps plein

    I am looking for a IT Service Desk for my client for an assignment of 6 months. The start-up is to be expected urgently. LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement. At...

  • Service Desk

    il y a 2 semaines


    Luxembourg, Luxembourg LHH Temps plein

    I am looking for a IT Service Desk for my client for an assignment of 6 months.The start-up is to be expected urgently.LHH Recruitment Solutions offers extensive HR solutions through one unique brand. We are specialised in the employment of middle and top management and highly qualified professionals in contracting temporary and permanent placement.At LHH...


  • Luxembourg infeurope S.A. Temps plein

    **Job Type(s)**:contract**Location(s)**:Luxembourg**Company Name**:infeurope S.A.infeurope is looking for an **Administrative & Procurement Assistant **with at least **3 years of experience.** **Start date: 01/07/2024 (“Start Date”) and last until 31/12/2024 (“End Date”).** The total maximum workload is estimated at **130 man-days.** **DESCRIPTION...

  • Psdc Operator

    il y a 4 semaines


    Luxembourg KPMG Temps plein

    **Find your purpose at KPMG Luxembourg** - To support our growth, KPMG Luxembourg is looking for forward-thinking and passionate people to make a difference to our clients, people and communities. As a leading consulting firm, we know that our strength and capability come from our people, their experiences, culture and background. - We are looking for our...

  • Service Desk Agent L1 Fr/uk

    il y a 3 semaines


    Luxembourg Blackridge Group Temps plein

    **SERVICE DESK AGENT L1 FR/UK** **Your Mission**: **Your responsibilities**: As a **Service Desk** **team member you will be: - Maintaining an Asset Database and track changes; - 1st and 2nd line support - troubleshooting of IT related problems from software to hardware, such as Mobile device, Desktop and Printers, Infrastructure Management (Server,...

  • Service Desk Agent

    il y a 1 semaine


    Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience. CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg. We provide to the European Institutions all kind of IT services,...

  • Service Desk Agent L1 Fr/uk

    il y a 3 semaines


    Luxembourg BlackRidge Group Temps plein

    **Job Information**: Work Experience - 5+ years Salary - . Industry - IT Services City - Luxembourg Country - Luxembourg Province - Luxembourg (fr) Postal Code - L-1116 **SERVICE DESK AGENT L1 FR/UK** **Your Mission**: **Your responsibilities**: - As a **Service Desk** **team member you will be: - Maintaining an Asset Database and track changes; -...

  • Psdc Operator

    il y a 2 semaines


    Luxembourg, Luxembourg KPMG Temps plein

    Find your purpose at KPMG Luxembourg To support our growth, KPMG Luxembourg is looking for forwardthinking and passionate people to make a difference to our clients, people and communities. As a leading consulting firm, we know that our strength and capability come from our people, their experiences, culture and background. We are looking for our next...

  • Service Desk Agent

    il y a 2 semaines


    Luxembourg, Luxembourg CTG IT Solutions Temps plein

    CTG is an international IT solutions and services company, back over 50 years of experience.CTG IT Solutions, part of the CTG Group is dedicated specifically to the European Institutions. More than 200 colleagues are working within multicultural teams in Brussels, Luxembourg, and Strasbourg.We provide to the European Institutions all kind of IT services,...


  • Luxembourg LHH Temps plein

    Un de nos très bons clients recherche **un(e) Support & Service Desk Agent L1-L2** pour intégrer leur équipe "Support / service Desk". Cette opportunité est à pourvoir **dès que possible**, avec une **possibilité d'embauche en CDI** à terme. LHH, au travers d’une marque unique, offre des solutions complètes de Gestion des Talents. Nous sommes...

  • Service Desk Agent

    il y a 4 semaines


    Luxembourg AXIANS EI Temps plein

    The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations. Axians is the VINCI...