Technical Support Specialist

il y a 2 semaines

Luxembourg City A&O SHEARMAN Temps plein

A&O Shearman is a leading global law firm with 48 offices in 29 countries. Our team provides unmatched insight and seamless delivery to clients worldwide.

Job Description

We are seeking an experienced Technical Support Specialist to join our IT Service Desk team. As an IT Service Desk Officer, you will provide operational first and second-line IT support to Partners and internal staff within A&O Shearman.

You will be responsible for logging, troubleshooting, and resolving incidents at the first point of contact when possible or passing incidents to an appropriate team. You will work under the supervision of the IT Manager and collaborate closely with the IT team and Business services team.

Key Responsibilities:
  • Act as a single point of contact for customers contacting the service desk via phone, email, or self-service portal regarding IT issues and queries.
  • Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs.
  • Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximise customer service and first point of contact call resolution.
  • Promptly allocate incidents and requests as appropriate.
  • Ensure that incidents and requests are properly logged, assigned, tracked, and responded to in a timely manner and according to agreed standards and procedures.
  • Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays.
  • Support users with technical IT issues related to software, hardware, and networking on-site or remotely.
  • Ensure accurate and timely updates are recorded and maintained in the IT Service Management System.
  • Follow-up and find solutions to solve problems quickly for any issue related to IT.
  • Configure and deploy new laptops & mobile phones.
  • Install new software and hardware.
  • Ensure the regular update of applications and administer IT equipment.
  • Take part to local and global IT projects.
  • Offer support and assistance to clients via phone and in person.
Requirements
  • High school diploma with IT or technical qualification.
  • At least 3 years of experience in a customer-facing role within an IT Support/Service Desk environment.
  • Professional working proficiency in English (oral and written).
  • Deep knowledge of Windows OS and Microsoft Office 365 products (Azure Cloud).
  • Knowledge in iManage, BMC Helix, Aternity, Kofax Equitrac, MFP, ABM, Cisco technology, SCCM /Intune.
  • Excellent interpersonal and organisational skills.
  • High level of customer service.
  • Clear verbal and communication skills with the ability to explain technical instructions in a non-technical way.
  • An enthusiasm and passion for excellent customer service.
  • The ability to promote technology within the firm using business-friendly language and seek out opportunities with tangible business benefits.
  • The ability to work on own initiative, prioritise and manage workload effectively, often under pressure.
  • The ability to work in a team environment to achieve service levels as a group and individually.
  • The ability to keep up to date with new technologies, systems, and solutions.
  • The ability to think logically, analyse situations and solve problems.
  • The awareness of business-critical incidents and their potential implications for the business.
  • The ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service improvement work.
  • A high level of Self-motivation and be a self-starter who will undertake all activities to the highest professional standards.
  • A good knowledge of Service Desk operations including knowledge of IT best practice, industry trends and customer service.
  • An understanding of all technologies used by A&O Shearman business working practices and an understanding of the core applications.
  • ITIL Foundation desirable.
  • Microsoft Azure Fundamentals Certification (AZ-900) desirable.
Salary Information

The estimated salary range for this position is approximately €45,000 - €60,000 per annum, depending on qualifications and experience.

About Us

A&O Shearman is committed to delivering exceptional outcomes for our clients. We provide first-rate training and development opportunities and are dedicated to diversity, equity, and inclusion. We foster a culture of innovation and collaboration where you can belong and excel.

  • Technical Support Specialist

    il y a 5 jours

    Luxembourg City Amazon Europe Temps plein

    As a Technical Support Specialist at Amazon Europe, you will be responsible for providing exceptional IT support to our customers.We strive to create an environment where our employees can innovate and make a valuable contribution to our goal of being Earth's most customer-centric company. This role is a technical on-premise position that requires hands-on...

  • Technical Support Specialist

    il y a 1 mois

    Luxembourg City Luxembourg Institute of Health Temps plein

    The Luxembourg Institute of Health is seeking a highly skilled IT Helpdesk Technician to join its team. As a key member of the IT department, this individual will be responsible for providing technical assistance and support to the organization's employees.Key Responsibilities:Provide technical support and troubleshooting for computer equipment, software,...

  • IT Support Specialist

    il y a 1 mois

    Luxembourg City Luxembourg Institute of Health Temps plein

    The Luxembourg Institute of Health is seeking a skilled IT Support Specialist to join their team. As an IT Support Specialist, you will be responsible for the operational management of computing equipment, including installation, maintenance, and troubleshooting. You will also be responsible for managing the network and providing support to users in their...

  • Technical Content Specialist

    il y a 4 semaines

    Luxembourg, Luxembourg WESTPOLE Temps plein

    About the RoleWe are seeking a skilled Technical Content Specialist to join our team at WESTPOLE. As a Technical Content Specialist, you will be responsible for developing comprehensive documentation for our products, including user manuals, API documentation, and online help systems.About the ResponsibilitiesDevelop high-quality documentation for our...

  • Technical Document Specialist

    il y a 4 semaines

    Luxembourg, Luxembourg CTG IT Solutions Temps plein

    Job Title: Technical Document SpecialistJob Summary:CTG IT Solutions is seeking a skilled Technical Document Specialist to create and maintain high-quality technical documentation for our technology products. This role involves writing, editing, and structuring comprehensive documentation that meets the needs of end-users and internal teams.Key...

  • Maintenance Support Specialist

    il y a 1 mois

    Luxembourg City Cargolux Airlines International S.A. Temps plein

    Job SummaryWe are seeking a highly skilled Maintenance Support Specialist to join our team at Cargolux Airlines International S.A. This role will be responsible for providing application support throughout the organization, maintaining and developing the Maintenance and Repair Overhaul (MRO) software computerized maintenance system, and managing user access...

  • Technical Specialist for Software Development

    il y a 7 jours

    Luxembourg City EF Test Temps plein

    At EF Test, we are looking for a highly skilled Technical Specialist to join our team.The estimated salary for this position is around $80,000 - $110,000 per year, depending on location and experience.We offer a competitive benefits package including health insurance, retirement plan, and paid time off.Job Description:We are seeking an experienced software...

  • Telecommunication Support Specialist

    Il y a 6 mois

    Luxembourg Talangeo Temps plein

    We are seeking a Support Specialist for a client who is a prominent provider of telephony, Internet, TV, and ICT services. This client also excels in developing telecommunication infrastructures and ICT services. Location: Luxembourg - Ensure smooth operation and support for Internet, TV, and Fixed Voice services by promptly addressing alerts, incidents,...

  • Support Specialist

    il y a 1 mois

    Luxembourg City Lombard International Assurance S.A. Temps plein

    As a Support Specialist at Lombard International Assurance S.A., you will provide daily support to our partners and clients, handling their queries and transactions in a timely and accurate manner. You will process policy transactions, manage risk, and maintain an ongoing awareness of our services and procedures to ensure quality improvements. A strong team...

  • Business Front Office Support Specialist

    il y a 1 semaine

    Luxembourg Skillfinder International Temps plein

    **Location** - Luxembourg- **Sector**: - Projects & Change- **Job type**: - Contract- **Contact**: - Rishi Matharu **Contact phone**: - 02037639511- **Job ref**: - 18812USER_82- **Consultant**: - Rishi Matharu**Business Front Office Support Specialist**: **Location**: Luxembourg **Job Type**: Contract, Business Front Office Support **Salary Range**:...

  • Customer Support Specialist

    il y a 6 jours

    Luxembourg City Ampacet Europe SA Temps plein

    Ampacet Europe SA, a leading manufacturer of color masterbatches, is seeking a highly skilled Technical Service Representative to join its team in Dudelange, Luxembourg. As a key member of the sales support team, you will be responsible for providing technical assistance to customers and ensuring their products meet the highest quality standards.Salary:...

  • Executive Support Specialist

    il y a 1 semaine

    Luxembourg City Forvis Mazars Temps plein

    In order to support the Managing Partner, including Executive members and Partners in their daily tasks, Forvis Mazars is seeking an experienced Executive Support Specialist.Key Responsibilities:Daily administrative and organizational tasks such as managing agendas and arranging travelManaging expenses reports and organizing client meetings and internal...

  • Administrative Support Specialist

    il y a 3 semaines

    Luxembourg City Reliance Trust Company Luxembourg SA Temps plein

    Job Title: Administrative Support SpecialistWe are seeking an organized and detail-oriented Administrative Support Specialist to join our team in Luxembourg. In this role, you will provide high-quality administrative support to our office, ensuring seamless day-to-day operations.Key Responsibilities:Welcome visitors and respond to inquiries, both physically...

  • Administrative Support Specialist

    il y a 5 jours

    Luxembourg City Reliance Trust Company Luxembourg SA Temps plein

    Reliance Trust Company Luxembourg SA is an independent, professional, and client-oriented company that provides a wide range of services to its international clients.The company has a personal and long-term commitment to delivering the highest level of security and trust to its clients.We are seeking a highly organized and detail-oriented Administrative...

  • Technical Support Specialist HRc

    Il y a 3 mois

    Luxembourg Husky Technologies Temps plein

    Are you looking to join a world-class manufacturing organization? At Husky TechnologiesTM, we strive to be the best with a strong foundation built on innovation, collaboration and a unique culture with great people. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a...

  • Network Support Specialist for Luxembourg Institute of Health

    il y a 3 semaines

    Luxembourg City Luxembourg Institute of Health Temps plein

    Job SummaryWe are seeking a skilled Network Support Specialist to join our team at the Luxembourg Institute of Health. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computing equipment and network infrastructure.Key ResponsibilitiesProvide prompt and effective technical support to users...

  • Spécialiste en Support Informatique

    il y a 4 semaines

    Luxembourg City POST Luxembourg Temps plein

    POST Luxembourg, un acteur majeur des télécoms et opérateur national du service postal et financier, recherche un Spécialiste en Support Informatique pour renforcer ses services et son expertise en suivi de production IT.Missions clésSupport utilisateur : assurer le support utilisateur à distance ou sur site via le service deskRéaliser les travaux...

  • Executive Support Specialist

    il y a 3 semaines

    Luxembourg City Forvis Mazars Temps plein

    In order to support the Managing Partner and Executive members at Forvis Mazars, we are looking to hire an Executive Support Specialist. This role involves providing administrative and organizational assistance on a daily basis.The responsibilities include:Key Administrative Tasks:Managing agendas and coordinating travel arrangements;Preparing expense...

  • Executive Support Specialist

    il y a 4 semaines

    Luxembourg City CASTEGNARO Temps plein

    Administrative Assistant (Labor Law)About Us:Castegnaro, a Luxembourg-based firm specializing in labor law, provides a family-oriented workplace with a focus on client relationships and innovation. As we grow, we are seeking an Executive Support Specialist to join our team of legal professionals.Your Role:We require your expertise in administrative support,...

  • Technical Content Specialist

    il y a 4 semaines

    Luxembourg, Luxembourg Cronos Europa Temps plein

    About the RoleWe are looking for a skilled Technical Writer to join our team at Cronos Europa. As a key member of our team, you will be responsible for creating high-quality documentation for our web-based applications.ResponsibilitiesDevelop clear and concise user guides, how-tos, and knowledge base content.Work closely with developers to produce accurate...